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by Bandicam Company
Thu Apr 25, 2019 5:17 pm
Forum: Bandicam - General Discussion
Topic: URGENT: Fatal Flaw in Bandicam H264 recording, new versions and previous.
Replies: 4
Views: 123

Re: URGENT: Fatal Flaw in Bandicam H264 recording, new versions and previous.

Hello blankslate1039,

Thank you for getting back to us.
We've confirmed your issue and forwarded it to our development team.

Sorry for your inconvenience.

Thank you.
by Bandicam Company
Thu Apr 25, 2019 3:37 pm
Forum: Bandicam - General Discussion
Topic: Stops recording when PowerPoint goes full screen
Replies: 7
Views: 1350

Re: Stops recording when PowerPoint goes full screen

Hello smithclarkson01,

We are not sure about your issue you reported.
Do you mean the issue occurs only when you try to record with Bandicam?
We would appreciate it if you could be more specific about your situation.

Thank you.
by Bandicam Company
Thu Apr 25, 2019 11:09 am
Forum: Bandicam - General Discussion
Topic: prevent pen popping up (ctrl+alt+d)
Replies: 2
Views: 40

Re: prevent pen popping up (ctrl+alt+d)

Hello asosol,

We've forwarded your requests to our development team.

Thank you.
by Bandicam Company
Wed Apr 24, 2019 12:01 pm
Forum: Bandicam - General Discussion
Topic: Intel QuickSync not initialising Intel UHD Graphics 620
Replies: 9
Views: 3646

Re: Intel QuickSync not initialising Intel UHD Graphics 620

Hello Prizm,

Thank you for getting back to us.
In that case we are afraid that it seems that you need to use the H264(CPU) codec instead until you install the latest version of the Intel graphics driver.

Thank you.
by Bandicam Company
Wed Apr 24, 2019 9:41 am
Forum: Bandicam - General Discussion
Topic: Bandicam wont launch
Replies: 1
Views: 28

Re: Bandicam wont launch

Hello,

Please refer to the solutions on the linked FAQ page.
https://www.bandicam.com/faqs/cannot-run/

Thank you.
by Bandicam Company
Tue Apr 23, 2019 7:05 pm
Forum: Bandicam - General Discussion
Topic: My reccording is lagging
Replies: 4
Views: 56

Re: My reccording is lagging

Hello puriwat225,

Thank you for your reply.
We are glad to hear that your issue has been solved!

Thank you.
by Bandicam Company
Tue Apr 23, 2019 7:05 pm
Forum: Bandicam - General Discussion
Topic: i cant find HEVC (Nvidia® NVENC)" in option
Replies: 1
Views: 24

Re: i cant find HEVC (Nvidia® NVENC)" in option

Hello puriwat225, Please refer to the following page and try it again. https://www.bandicam.com/support/tips/intel-quick-sync/#faq If you still have the same issue, please attach the DxDiag.txt file by following the 6th step on the below page. https://www.bandicam.com/support/tips/amd-app/#faq Thank...
by Bandicam Company
Tue Apr 23, 2019 2:59 pm
Forum: Bandicam - General Discussion
Topic: micro lags idk why
Replies: 3
Views: 488

Re: micro lags idk why

Hi crybort,

Thank you for getting back to us.
Have you tried hardware-accelerated H.264 codecs such as H264(NVIDIA NVENC) and H264(Intel Quick Sync Video)?
Are there any other games other than CSGO that you have the same issue?

We look forward to your reply.

Thank you.
by Bandicam Company
Tue Apr 23, 2019 11:52 am
Forum: Bandicam - General Discussion
Topic: Bandicam having trouble holding hooks in DirectX 11 game(s)
Replies: 17
Views: 5573

Re: Bandicam having trouble holding hooks in DirectX 11 game(s)

Hello Sinxar, Thank you very much for your additional report. Regarding your monitors, could you please let us know your display resolution settings so that we can test it again? We would appreciate it if you would attach the screenshot of the display settings window. I have been discussing this wit...
by Bandicam Company
Tue Apr 23, 2019 11:35 am
Forum: Bandicam - General Discussion
Topic: a new post
Replies: 1
Views: 24

Re: a new post

Hello carrental,

We've separate your post from the other user's post.
Please post here if you have any issues about Bandicam.

Thank you.
by Bandicam Company
Tue Apr 23, 2019 11:21 am
Forum: Bandicam - General Discussion
Topic: My reccording is lagging
Replies: 4
Views: 56

Re: My reccording is lagging

Hello puriwat225,

Please refer to the solutions in the FAQ.

Lag/Lagging: Computer lag, my computer runs slowly
https://www.bandicam.com/faqs/how_to_re ... recording/

Thank you.
by Bandicam Company
Mon Apr 22, 2019 6:22 pm
Forum: Bandicam - General Discussion
Topic: Intel QuickSync not initialising Intel UHD Graphics 620
Replies: 9
Views: 3646

Re: Intel QuickSync not initialising Intel UHD Graphics 620

Hello Prizm,

If you're trying to record a game that uses a lot of graphic memory, it might happen.
Please go to the display settings of the game and reduce the video resolution and video quality.

Thank you.
by Bandicam Company
Mon Apr 22, 2019 5:59 pm
Forum: Bandicam - General Discussion
Topic: Cannot enable Intel Quick Sync on nvidia optimus laptop
Replies: 1
Views: 43

Re: Cannot enable Intel Quick Sync on nvidia optimus laptop

Hello av1tothemoon, It might be a problem with the Intel graphics driver. Please refer to the following page and try it again. https://www.bandicam.com/support/tips/intel-quick-sync/#faq If you still have the same issue, please attach the DxDiag.txt file by following the 6th step on the below page. ...
by Bandicam Company
Mon Apr 22, 2019 11:41 am
Forum: Bandicam - General Discussion
Topic: A distorted bar
Replies: 1
Views: 38

Re: A distorted bar

Hello Boggel, It might be a problem with the graphics driver. Please uninstall the graphics driver completely. https://www.bandicam.com/faqs/cannot-run/uninstall-graphics-card-driver.png And then, please install the latest version of the graphics driver and try recording again. Also, please uninstal...
by Bandicam Company
Sun Apr 21, 2019 5:30 pm
Forum: Bandicut - General Discussion
Topic: Is the license transferable?
Replies: 7
Views: 1815

Re: Is the license transferable?

I bought a 2 computer license, but only installed Bandicam on 1, which recently crashed & got reformatted before I could uninstall it. => In this case, you can register the license up to 2 computers if the computer was totally broken. For more information, email us at bandicam@bandicam.com or v...
by Bandicam Company
Fri Apr 19, 2019 1:44 pm
Forum: Bandicam - General Discussion
Topic: Bandicam failing to initialize video capture
Replies: 8
Views: 853

Re: Bandicam failing to initialize video capture

Hello,

Please attach the screenshots of Bandicam Recording settings window and Windows Sound settings window.

Thank you.
by Bandicam Company
Thu Apr 18, 2019 2:29 pm
Forum: Bandicam - General Discussion
Topic: URGENT: Fatal Flaw in Bandicam H264 recording, new versions and previous.
Replies: 4
Views: 123

Re: URGENT: Fatal Flaw in Bandicam H264 recording, new versions and previous.

Hello blankslate1039, First, please refer to the solutions on the following FAQ page. https://www.bandicam.com/faqs/cannot-run/ It might be a problem with the graphics driver. Please uninstall the graphics driver completely. https://www.bandicam.com/faqs/cannot-run/uninstall-graphics-card-driver.png...
by Bandicam Company
Thu Apr 18, 2019 2:20 pm
Forum: Bandicam - General Discussion
Topic: Bandicam not recording computer audio?
Replies: 4
Views: 97

Re: Bandicam not recording computer audio?

Hello Dave1452,

Thank you for the additional report.

Please make sure if you have the same issue when you select "(Default Sound Device) as the Primary Sound Device.

Thank you.
by Bandicam Company
Thu Apr 18, 2019 10:15 am
Forum: Bandicut - General Discussion
Topic: Is the license transferable?
Replies: 7
Views: 1815

Re: Is the license transferable?

Hello tgw333, If you never installed the license on a second computer, simply download the latest version of Bandicam from https://www.bandicam.com/downloads/ and enter your license information like below: https://www.bandicam.com/support/settings/about/bandicam-register-serial.png For more informat...
by Bandicam Company
Wed Apr 17, 2019 6:23 pm
Forum: Bandicam - General Discussion
Topic: Bandicam not recording computer audio?
Replies: 4
Views: 97

Re: Bandicam not recording computer audio?

Hello,

Please attach the screenshots of Bandicam Recording settings window and Windows Sound settings window.

Thank you.

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