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by Bandicam Company
Mon Apr 22, 2019 6:22 pm
Forum: Bandicam - General Discussion
Topic: Intel QuickSync not initialising Intel UHD Graphics 620
Replies: 7
Views: 3574

Re: Intel QuickSync not initialising Intel UHD Graphics 620

Hello Prizm,

If you're trying to record a game that uses a lot of graphic memory, it might happen.
Please go to the display settings of the game and reduce the video resolution and video quality.

Thank you.
by Bandicam Company
Mon Apr 22, 2019 5:59 pm
Forum: Bandicam - General Discussion
Topic: Cannot enable Intel Quick Sync on nvidia optimus laptop
Replies: 1
Views: 20

Re: Cannot enable Intel Quick Sync on nvidia optimus laptop

Hello av1tothemoon, It might be a problem with the Intel graphics driver. Please refer to the following page and try it again. https://www.bandicam.com/support/tips/intel-quick-sync/#faq If you still have the same issue, please attach the DxDiag.txt file by following the 6th step on the below page. ...
by Bandicam Company
Mon Apr 22, 2019 11:41 am
Forum: Bandicam - General Discussion
Topic: A distorted bar
Replies: 2
Views: 14

Re: A distorted bar

Hello Boggel, It might be a problem with the graphics driver. Please uninstall the graphics driver completely. https://www.bandicam.com/faqs/cannot-run/uninstall-graphics-card-driver.png And then, please install the latest version of the graphics driver and try recording again. Also, please uninstal...
by Bandicam Company
Sun Apr 21, 2019 5:30 pm
Forum: Bandicut - General Discussion
Topic: Is the license transferable?
Replies: 7
Views: 1718

Re: Is the license transferable?

I bought a 2 computer license, but only installed Bandicam on 1, which recently crashed & got reformatted before I could uninstall it. => In this case, you can register the license up to 2 computers if the computer was totally broken. For more information, email us at bandicam@bandicam.com or v...
by Bandicam Company
Fri Apr 19, 2019 1:44 pm
Forum: Bandicam - General Discussion
Topic: Bandicam failing to initialize video capture
Replies: 8
Views: 803

Re: Bandicam failing to initialize video capture

Hello,

Please attach the screenshots of Bandicam Recording settings window and Windows Sound settings window.

Thank you.
by Bandicam Company
Thu Apr 18, 2019 2:29 pm
Forum: Bandicam - General Discussion
Topic: URGENT: Fatal Flaw in Bandicam H264 recording, new versions and previous.
Replies: 1
Views: 31

Re: URGENT: Fatal Flaw in Bandicam H264 recording, new versions and previous.

Hello blankslate1039, First, please refer to the solutions on the following FAQ page. https://www.bandicam.com/faqs/cannot-run/ It might be a problem with the graphics driver. Please uninstall the graphics driver completely. https://www.bandicam.com/faqs/cannot-run/uninstall-graphics-card-driver.png...
by Bandicam Company
Thu Apr 18, 2019 2:20 pm
Forum: Bandicam - General Discussion
Topic: Bandicam not recording computer audio?
Replies: 4
Views: 64

Re: Bandicam not recording computer audio?

Hello Dave1452,

Thank you for the additional report.

Please make sure if you have the same issue when you select "(Default Sound Device) as the Primary Sound Device.

Thank you.
by Bandicam Company
Thu Apr 18, 2019 10:15 am
Forum: Bandicut - General Discussion
Topic: Is the license transferable?
Replies: 7
Views: 1718

Re: Is the license transferable?

Hello tgw333, If you never installed the license on a second computer, simply download the latest version of Bandicam from https://www.bandicam.com/downloads/ and enter your license information like below: https://www.bandicam.com/support/settings/about/bandicam-register-serial.png For more informat...
by Bandicam Company
Wed Apr 17, 2019 6:23 pm
Forum: Bandicam - General Discussion
Topic: Bandicam not recording computer audio?
Replies: 4
Views: 64

Re: Bandicam not recording computer audio?

Hello,

Please attach the screenshots of Bandicam Recording settings window and Windows Sound settings window.

Thank you.
by Bandicam Company
Mon Apr 15, 2019 1:47 pm
Forum: Bandicam - General Discussion
Topic: Микрофон
Replies: 9
Views: 217

Re: Микрофон

Hello ТокуоХ(Анд),

Thank you for the additional report.

Do you have the same issue when you select "(Default Sound Device) as the Primary Sound Device?
Do you want to record the sound from Discord and your voice?

Thank you.
by Bandicam Company
Mon Apr 15, 2019 1:42 pm
Forum: Bandicam - General Discussion
Topic: Cannot record screen area without mouse cursor
Replies: 2
Views: 46

Re: Cannot record screen area without mouse cursor

Hello BSt,

We would appreciate it if you would let us know the name of the application.

Thank you.
by Bandicam Company
Mon Apr 15, 2019 12:08 pm
Forum: Bandicam - General Discussion
Topic: Automatic volume decrease.
Replies: 1
Views: 40

Re: Automatic volume decrease.

Hello georgeb,

Please check "Do nothing" under the "Communications" tab in Windows.
Image

Thank you.
by Bandicam Company
Fri Apr 12, 2019 6:16 pm
Forum: Bandicam - General Discussion
Topic: Микрофон
Replies: 9
Views: 217

Re: Микрофон

Hello ТокуоХ(Анд), Thank you for getting back to us. Do you have the same issue when you select "(Default Sound Device) as the Primary Sound Device? Do you want to record the sound from Discord and your voice? If you still have the issue, please attach the screenshots of the playback tab of Win...
by Bandicam Company
Thu Apr 11, 2019 12:36 pm
Forum: Bandicam - General Discussion
Topic: Won't record gameplay
Replies: 1
Views: 1712

Re: Won't record gameplay

Hello bobhopeful2002,

Please let us know the name of the game.

Thank you.
by Bandicam Company
Wed Apr 10, 2019 12:20 pm
Forum: Latest News And Updates
Topic: Bandicam 4.4.0 (04/10/2019) - Text overlay
Replies: 0
Views: 403

Bandicam 4.4.0 (04/10/2019) - Text overlay

Bandicam 4.4.0 (04/10/2019) - Text overlay * Detailed information 1. Added support for the text overlay feature. https://www.bandicam.com/support/settings/video/text-overlay-to-video.png 2. Added support for Pen Tablet input in drawing mode. 3. Added a warning message if a sound capture device is no...
by Bandicam Company
Tue Apr 09, 2019 6:35 pm
Forum: Bandicam - General Discussion
Topic: question for those who mainly use bandicam!!
Replies: 1
Views: 1673

Re: question for those who mainly use bandicam!!

Hello joshuapatel,

Please refer to the following FAQ, first.
https://www.bandicam.com/faqs/how_to_re ... icrophone/

If you still have the same issue, please attach screenshots of the Bandicam Recording settings window and Windows Sound settings window.

Thank you.
by Bandicam Company
Tue Apr 09, 2019 2:06 pm
Forum: Bandicut - General Discussion
Topic: Is the license transferable?
Replies: 7
Views: 1718

Re: Is the license transferable?

Hello, If you format your computer or your computer is broken, you can re-use/transfer the license. https://www.bandicam.com/bandicut-video-cutter/support/faq/license-policy/ If you have a question in Chinese, please email us at china@bandicam.com --------- 您好,如果電腦格式化或者壞等原因無法卸載的情況下,(保證此電腦上的Bandicut不...
by Bandicam Company
Tue Apr 09, 2019 9:41 am
Forum: Bandicam - General Discussion
Topic: Logo placement
Replies: 2
Views: 2333

Re: Logo placement

Hello danceorganics,

Please record the logo settings window with Bandicam and send it to bandicam@bandicam.com for further investigation.

Thank you.
by Bandicam Company
Tue Apr 09, 2019 9:38 am
Forum: Bandicam - General Discussion
Topic: Intel QuickSync not initialising Intel UHD Graphics 620
Replies: 7
Views: 3574

Re: Intel QuickSync not initialising Intel UHD Graphics 620

Hello rgbrown,

Thank you for your reply.
We are glad to hear that your issue has been solved!

Thank you.
by Bandicam Company
Mon Apr 08, 2019 12:13 pm
Forum: Bandicam - General Discussion
Topic: Микрофон
Replies: 9
Views: 217

Re: Микрофон

Hello ТокуоХ(Анд),

Regarding the screenshot attachment, please click the "Full Editor & Preview" button and you will see the "Attachments" tab to upload files.

Thank you.

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