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by Bandicam Company
Wed Jun 19, 2019 1:47 pm
Forum: Bandicam - General Discussion
Topic: (Issue) Mic keeps going to 0%
Replies: 1
Views: 9

Re: (Issue) Mic keeps going to 0%

Hello superzsup, It might be a sound driver issue. Please uninstall Bandicam and install the latest version of Bandicam and the sound card driver. And then please refer to the following FAQ. https://www.bandicam.com/faqs/how_to_record_voice_from_microphone/ If you still have the same issue, please a...
by Bandicam Company
Tue Jun 18, 2019 7:14 pm
Forum: Bandicam - General Discussion
Topic: Bandicam error message: Failed to start audio capture
Replies: 7
Views: 324

Re: Bandicam error message: Failed to start audio capture

Hello ivanich, Thank you for your update. We are sorry but we could not find a solution for your issue since we were not able to recreate it with the same settings. For further investigation, please attach the DxDiag.txt file by following the 6th step on the below page. https://www.bandicam.com/supp...
by Bandicam Company
Mon Jun 17, 2019 6:26 pm
Forum: Bandicam - General Discussion
Topic: Very low bass and high trebble after recording from Netflix
Replies: 1
Views: 34

Re: Very low bass and high trebble after recording from Netflix

Hello lostitude,

Please refer to the following FAQ to solve the problem.

https://www.bandicam.com/faqs/no_sound_ ... x_problem/

If you still have the issue, please attach the screenshots of Bandicam Recording settings window and Windows Sound settings window.

Thank you.
by Bandicam Company
Fri Jun 14, 2019 11:21 am
Forum: Bandicam - General Discussion
Topic: effects of mouse clicks
Replies: 8
Views: 1231

Re: effects of mouse clicks

Hello urtaeff,

We have forwarded it to our development team again.

Thank you.
by Bandicam Company
Thu Jun 13, 2019 6:54 pm
Forum: Bandicam - General Discussion
Topic: Bandicam question
Replies: 1
Views: 73

Re: Bandicam question

Hello Qudalo,

You don't need to worry.
We use safe payment platforms.
PayPal is also available.

Thank you.
by Bandicam Company
Tue Jun 11, 2019 11:23 am
Forum: Bandicam - General Discussion
Topic: Can I blur a part of a video with Bandicam?
Replies: 1
Views: 93

Re: Can I blur a part of a video with Bandicam?

Hello leftfooter, Unfortunately, Bandicam does not support blur function. However, you might want to try some functions below to hide such confidential information. Logo https://www.bandicam.com/support/settings/video/bandicam-logo-setting3.png A real-time drawing function while recording the comput...
by Bandicam Company
Mon Jun 10, 2019 5:16 pm
Forum: Bandicam - General Discussion
Topic: Recording microphone while pushing a button not working
Replies: 4
Views: 206

Re: Recording microphone while pushing a button not working

Hello Worker666, If we select Default for the first sound option then bandicam doesn't record videos it shows out put of two files one wav and one mp4 which have both duration of 00:00. Please attach the screenshots of Bandicam Recording settings window and Windows Sound settings window for further ...
by Bandicam Company
Mon Jun 10, 2019 11:23 am
Forum: Bandicam - General Discussion
Topic: Inserting Text/Pictures into video
Replies: 1
Views: 85

Re: Inserting Text/Pictures into video

Hello mdcurler, Please refer to the following page. https://www.bandicam.com/support/settings/video/ Logo https://www.bandicam.com/support/settings/video/bandicam-logo-setting3.png Text Overlay https://www.bandicam.com/support/settings/video/text-overlay-to-video.png Thank you.
by Bandicam Company
Mon Jun 10, 2019 9:21 am
Forum: Bandicam - General Discussion
Topic: Bandicam License versions coverage
Replies: 1
Views: 108

Re: Bandicam License versions coverage

Hello, Regarding the version update, please refer to the license policy section on the EULA. https://www.bandicam.com/company/tos/ We guarantee free technical support and version updates for one year from the date of purchase. However, we will try to offer the free updates for as long as possible. T...
by Bandicam Company
Thu Jun 06, 2019 6:16 pm
Forum: Bandicam - General Discussion
Topic: bandicam lag
Replies: 4
Views: 250

Re: bandicam lag

Hello Xyphoes,

Thank you for getting back to us.
Which mode do you use and what is your recording target?
Do you have the lagging issue with a specific target?
Please attach the screenshot of your format settings window.

Thank you.
by Bandicam Company
Thu Jun 06, 2019 5:47 pm
Forum: Bandicam - General Discussion
Topic: Lost a game recording
Replies: 3
Views: 208

Re: Lost a game recording

Hello JustPassingThrough, Actually 'Game Recording' mode of Bandicam has the auto stop function when the recording target is lost. In most cases it works correctly, however, there are a few cases where the problem might occur as Bandicam cannot receive the information that the game had been closed. ...
by Bandicam Company
Thu Jun 06, 2019 5:11 pm
Forum: Bandicam - General Discussion
Topic: Bandicam 4.4.1.1539, "Enable write caching on the disk", tends to break the output
Replies: 4
Views: 181

Re: Bandicam 4.4.1.1539, "Enable write caching on the disk", tends to break the output

Hello gdgsdg123,

Thank you for your reply.

Could you be more specific about "extremely high data rate recording"?
We will investigate it further If you let us know how to recreate the issue, your recording target, and your PC specs.

Thank you.
by Bandicam Company
Thu Jun 06, 2019 5:03 pm
Forum: Bandicam - General Discussion
Topic: Bandicam error message: Failed to start audio capture
Replies: 7
Views: 324

Re: Bandicam error message: Failed to start audio capture

Hello ivanich, Sorry for the late response. Do you still have the "Failed to start audio capture" error message? If so, please read the following FAQ carefully. Especially No,3 and 6 is important. https://www.bandicam.com/faqs/failed-to-start-audio-capture/ According to your settings, you ...
by Bandicam Company
Thu Jun 06, 2019 4:07 pm
Forum: Bandicam - General Discussion
Topic: Микрофон
Replies: 4
Views: 212

Re: Микрофон

Hello ivanich,

Sorry for the late response. We will reply to your original post soon. Please wait for a moment.

Thank you.
by Bandicam Company
Wed Jun 05, 2019 2:47 pm
Forum: Bandicam - General Discussion
Topic: Bandicam 4.4.1.1539, "Enable write caching on the disk", tends to break the output
Replies: 4
Views: 181

Re: Bandicam 4.4.1.1539, "Enable write caching on the disk", tends to break the output

Hello gdgsdg123,

We have tested with AVI, H264(NVIDIA NVENC), and PCM, the "Enable write caching on the disk" option enabled, but we were not able to create the recorded file broken issue.
Regarding the website revision, we've forwarded it to our website development team.

Thank you.
by Bandicam Company
Wed Jun 05, 2019 1:47 pm
Forum: Bandicam - General Discussion
Topic: Screen tearing in recording not present in source.
Replies: 9
Views: 269

Re: Screen tearing in recording not present in source.

Hello malcolm341,

Thank you for your reply.
We are glad to hear that your issue has been solved!

Thank you.
by Bandicam Company
Wed Jun 05, 2019 12:29 pm
Forum: Bandicam - General Discussion
Topic: Screen tearing in recording not present in source.
Replies: 9
Views: 269

Re: Screen tearing in recording not present in source.

Hello malcolm341,

Thank you for your additional report.
The default profile setting "auto" means "high".
The quality should be the same if you haven't changed the setting.

Thank you.
by Bandicam Company
Tue Jun 04, 2019 6:29 pm
Forum: Bandicam - General Discussion
Topic: Screen tearing in recording not present in source.
Replies: 9
Views: 269

Re: Screen tearing in recording not present in source.

Hello malcolm341, It might be a problem with the graphics driver. Please uninstall the graphics driver completely. https://www.bandicam.com/faqs/cannot-run/uninstall-graphics-card-driver.png And then, please install the latest version of the graphics driver and try recording again. If it does not se...
by Bandicam Company
Tue Jun 04, 2019 1:37 pm
Forum: Bandicam - General Discussion
Topic: Screen tearing in recording not present in source.
Replies: 9
Views: 269

Re: Screen tearing in recording not present in source.

Hello malcolm341,

Thank you for your reply.

We've found you are using an old version of Bandicam.
Please uninstall it and restart your computer. Then download/reinstall the latest version of Bandicam(4.4.1) from our official website.

https://www.bandicam.com/downloads/

Thank you.
by Bandicam Company
Tue Jun 04, 2019 10:07 am
Forum: Bandicam - General Discussion
Topic: I bought an New PC is there anyway i can Put my PURCHASED Bandicam on this one?
Replies: 4
Views: 259

Re: I bought an New PC is there anyway i can Put my PURCHASED Bandicam on this one?

Hello sharonovev,

Please refer to the ”3. License Management” on the following page.
https://www.bandicam.com/faqs/bandicam_ ... on_policy/
If you format your computer or your computer is broken, you can re-use/transfer the license.


Thank you.

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