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by rgbrown
Tue Apr 09, 2019 5:49 am
Forum: Bandicam - General Discussion
Topic: Intel QuickSync not initialising Intel UHD Graphics 620
Replies: 9
Views: 5047

Re: Intel QuickSync not initialising Intel UHD Graphics 620

The problem has gone away this morning. I was about to install the updated driver, but I tested Bandicam again before doing this and the problem seems to have resolved itself! So it is currently working on 25.20.100.6472
by rgbrown
Fri Apr 05, 2019 4:56 am
Forum: Bandicam - General Discussion
Topic: Intel QuickSync not initialising Intel UHD Graphics 620
Replies: 9
Views: 5047

Re: Intel QuickSync not initialising Intel UHD Graphics 620

Thanks for your reply. I can choose the two QuickSync options when setting codec, but when I press Record, I get an error saying "Failed to initialize codec. Do you want to try again with the H.264 (CPU) codec?" This worked with the previous version of the Intel graphics driver, but not th...
by rgbrown
Thu Apr 04, 2019 6:03 am
Forum: Bandicam - General Discussion
Topic: Intel QuickSync not initialising Intel UHD Graphics 620
Replies: 9
Views: 5047

Intel QuickSync not initialising Intel UHD Graphics 620

I have a new HP Elite X2 1013 G3 with Intel UHD Graphics 620. Bandicam will not allow me to use Intel QuickSync either H264 or HEVC - the codec fails to initialise with the latest Intel Driver (25.20.100.6472). I was previously able to roll this back to an earlier version and it would work, but sinc...
by rgbrown
Sun Nov 09, 2014 2:36 pm
Forum: Bandicam - General Discussion
Topic: Bandicam crashes when using Quick Sync
Replies: 3
Views: 2375

Re: Bandicam crashes when using Quick Sync

Thanks. I couldn't do this, because I have a manufacturer-modified graphics driver, but rolling back the driver to an older version fixed it. FYI in case this ever comes up again, the working driver is 10.18.10.3282, the one that doesn't work is 10.18.10.3308
by rgbrown
Fri Nov 07, 2014 8:13 am
Forum: Bandicam - General Discussion
Topic: Bandicam crashes when using Quick Sync
Replies: 3
Views: 2375

Bandicam crashes when using Quick Sync

Hi there Running Bandicam 2.1.0.708 on a 64-bit Windows 8.1 machine (Portege Z10t) with an intel i5-3439Y. Whenever I attempt to record a video using Intel Quick Sync, it starts recording fine, but when I hit stop, Bandicam freezes and has to be forcibly closed. The video it leaves behind is corrupt...

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