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by Bandicam Company
Thu Apr 30, 2020 6:43 pm
Forum: Bandicam - General Discussion
Topic: Mouse pointer shows up when it shouldn't
Replies: 4
Views: 1155

Re: Mouse pointer shows up when it shouldn't

Hello stvnjsha and StuartL, We are still not able to recreate this issue. For further investigation, could you please check if you have the same issue with Bandicam 4.5.0 or earlier verison? https://www.filehorse.com/download-bandicam/44338/ Also, could you please attach the DxDiag.txt file? If you ...
by Bandicam Company
Thu Apr 30, 2020 6:22 pm
Forum: Bandicam - General Discussion
Topic: Webcam lags heavily at high resolution
Replies: 1
Views: 286

Re: Webcam lags heavily at high resolution

Hello murlock2245, Please uninstall and reinstall the latest version of the webcam driver and the graphics driver and then record again. If it does not work, please check if you have the same issue with the other codecs such as H264(CPU) in MP4 container or Xvid in AVI container in the Bandicam form...
by Bandicam Company
Thu Apr 30, 2020 5:58 pm
Forum: Bandicam - General Discussion
Topic: Is Bandicam compatible with Elgato Game Capture HD?
Replies: 3
Views: 545

Re: Is Bandicam compatible with Elgato Game Capture HD?

Hello Orisa,

We guess you are using an older version of Bandicam.
The latest version of Bandicam should be compatible with Elgato game capture HD.
Could you check the version of Bandicam you have installed?

We look forward to your reply.

Thank you.
by Bandicam Company
Thu Apr 30, 2020 11:15 am
Forum: Bandicam - General Discussion
Topic: Serial number
Replies: 1
Views: 343

Re: Serial number

Hello mohannad, If you lost the serial number, go to https://www.bandicam.com/buy/ and enter your purchasing email address at the license check section. Your license will be sent to your email again. https://www.bandicam.com/faqs/bandicam_license_registration_policy/ If you can't access your email, ...
by Bandicam Company
Tue Apr 28, 2020 7:34 pm
Forum: Bandicam - General Discussion
Topic: vertical format for webcam overlay
Replies: 4
Views: 479

Re: vertical format for webcam overlay

Hello buzzz,

OK, now we understand.

Thank you for your reply.
by Bandicam Company
Tue Apr 28, 2020 12:11 pm
Forum: Bandicam - General Discussion
Topic: Mp4 has no sound
Replies: 1
Views: 385

Re: Mp4 has no sound

Hello e.whiteway,

You should hear the audio of the recorded videos after uploading them to YouTube if you can hear it on your PC.
Are you able to hear the audio of other videos on YouTube?
If so, we are not quite sure about your issue.

Thank you.
by Bandicam Company
Tue Apr 28, 2020 11:44 am
Forum: Bandicam - General Discussion
Topic: vertical format for webcam overlay
Replies: 4
Views: 479

Re: vertical format for webcam overlay

Hello buzzz,

We know you need vertical formats for the webcam overlay function and forwarded your request to our development team, but what do you mean by WWF, WW, and F?
We look forward to your reply.

Thank you.
by Bandicam Company
Tue Apr 28, 2020 11:13 am
Forum: Bandicam - General Discussion
Topic: need help or a answer
Replies: 1
Views: 291

Re: need help or a answer

Hello nightmare2049x,

Recorded files are not removed when you uninstall the program.
They should not be deleted unless you delete them by yourself.
Do you mean that you accidentally deleted your recorded files?
In that case, we are afraid that we have no solution for it.

Thank you.
by Bandicam Company
Tue Apr 28, 2020 11:05 am
Forum: Bandicam - General Discussion
Topic: Post your suggestions thread
Replies: 19
Views: 12875

Re: Post your suggestions thread

Hello fury,

We've already checked another post of yours and forwarded your request to our development team.

Thank you for your suggestion.
by Bandicam Company
Mon Apr 27, 2020 6:49 pm
Forum: Bandicam - General Discussion
Topic: suggestion
Replies: 3
Views: 438

Re: suggestion

Hello,

We've forwarded your request to our development team.

Thank you for your suggestion.
by Bandicam Company
Mon Apr 27, 2020 11:47 am
Forum: Bandicam - General Discussion
Topic: Record button on Game Recording mode is not responding with some games!
Replies: 1
Views: 483

Re: Record button on Game Recording mode is not responding with some games!

Hello Brizius91,

Could you please give us the name of the games?

If you have the issue with Apex Legends, Apex League, Friday the 13th: the game, Dead by daylight, please refer to the following link.

viewtopic.php?f=10&t=9088

Thank you.
by Bandicam Company
Fri Apr 24, 2020 11:12 am
Forum: Bandicam - General Discussion
Topic: Cursor ro remember its position after pause
Replies: 2
Views: 375

Re: Cursor ro remember its position after pause

Hello,

We've forwarded your request to our development team.

Thank you.
by Bandicam Company
Thu Apr 23, 2020 10:14 pm
Forum: Bandicut - General Discussion
Topic: joining vids wants default encoding settings
Replies: 2
Views: 595

Re: joining vids wants default encoding settings

Hello, Please try Bandicut 3.5.1 beta from https://www.bandicam.com/bandicut-video-cutter/download/ and try again. If you still have the problem with Bandicut 3.5.1, please send a link to the original video files to bandicut@bandicam.com We will try to reproduce the problem and get back to you soon....
by Bandicam Company
Thu Apr 23, 2020 2:51 pm
Forum: Bandicam - General Discussion
Topic: Bandicam Unable to record APEX League
Replies: 4
Views: 571

Re: Bandicam Unable to record APEX League

Hello sa8517171212,

Thank you for your update!

Yes, you can only use Bandicam 4.5.4 to record APEX League.
Sorry for the inconvenience.

Thank you.
by Bandicam Company
Thu Apr 23, 2020 11:41 am
Forum: Bandicam - General Discussion
Topic: Bandicam Unable to record APEX League
Replies: 4
Views: 571

Re: Bandicam Unable to record APEX League

Hello sa8517171212,

We have confirmed that the issue is caused by Easy Anti-Cheat and we have already sent the request to the company to add Bandicam to the whitelist.
Please use Bandicam 4.5.4 to solve this issue for now.

https://www.filehorse.com/download-bandicam/46281/

Thank you.
by Bandicam Company
Wed Apr 22, 2020 6:13 pm
Forum: Bandicam - General Discussion
Topic: Regarding Audio issues
Replies: 1
Views: 285

Re: Regarding Audio issues

Hello crorepathi, Do you mean that you changed your audio device from your builtin speaker to your headphones while you were recording? If so, it is normal that the audio stops recording as soon as you plugged your headphones. You need to plug it and check your audio settings before you start record...
by Bandicam Company
Wed Apr 22, 2020 5:41 pm
Forum: Bandicam - General Discussion
Topic: Record only 14-16 minutes
Replies: 1
Views: 325

Re: Record only 14-16 minutes

Hello YOGAKURORT, It might be a problem with the graphics driver. Please uninstall the graphics driver completely. https://www.bandicam.com/faqs/cannot-run/uninstall-graphics-card-driver.png And then, please install the latest version of the graphics driver and try recording again. If it does not se...
by Bandicam Company
Wed Apr 22, 2020 5:34 pm
Forum: Bandicut - General Discussion
Topic: Cannot Remove Unwanted Part and Merge Remainder.
Replies: 5
Views: 756

Re: Cannot Remove Unwanted Part and Merge Remainder.

Hello, Please see the video tutorial below: https://www.bandicam.com/bandicut-video-cutter/support/remove-unwanted-parts/ If you select the first and second segment and merge them, you will be able to remove the unwanted area. If you still have the problem, please record your computer screen through...
by Bandicam Company
Tue Apr 21, 2020 6:46 pm
Forum: Bandicam - General Discussion
Topic: screen recording low quality
Replies: 1
Views: 357

Re: screen recording low quality

Hello, Regarding the lagging issue, please refer to the linked page. Lag/Lagging: Computer lag, my computer runs slowly https://www.bandicam.com/faqs/how_to_reduce_lag_when_recording/ If it doesn't seem to help, please let us know your PC specs such as CPU, GPU, OS, and graphics driver version and y...
by Bandicam Company
Fri Apr 17, 2020 11:37 am
Forum: Bandicam - General Discussion
Topic: webcam video quality
Replies: 3
Views: 531

Re: webcam video quality

Hello,

Do you want to record your face only?
In that case, we recommend you use the Device Recording Mode.
https://www.bandicam.com/how-to/video-capture/

Thank you.

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