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by Bandicam Company
Thu Dec 06, 2018 9:39 am
Forum: Bandicam - General Discussion
Topic: I bought Bandicam about 7 hrs ago , but never get the email with register code?
Replies: 1
Views: 3220

Re: I bought Bandicam about 7 hrs ago , but never get the email with register code?

Hello Phee279@gmail.com,

Could you please forward your purchasing receipt to bandicam@bandicam.com so that we may find your purchasing information?

Thank you.
by Bandicam Company
Tue Dec 04, 2018 9:38 am
Forum: Bandicam - General Discussion
Topic: New computer, don't remember my serial, can't find my email
Replies: 3
Views: 3784

Re: New computer, don't remember my serial, can't find my email

Hello briagraft,

Thank you for your reply.
In that case, we are afraid that we have no solution for it.

Thank you.
by Bandicam Company
Mon Dec 03, 2018 6:10 pm
Forum: Bandicam - General Discussion
Topic: [Issue] Mouse goes invisible over Bandicam client area (unknown reason)
Replies: 5
Views: 3867

Re: [Issue] Mouse goes invisible over Bandicam client area (unknown reason)

Hello GameTipsAndMore Blog,

Thank you for the additional report.
We will try to recreate the issue and will let you know when a solution for this issue will be available.

Thank you.
by Bandicam Company
Mon Dec 03, 2018 12:13 pm
Forum: Bandicam - General Discussion
Topic: [Issue] Mouse goes invisible over Bandicam client area (unknown reason)
Replies: 5
Views: 3867

Re: [Issue] Mouse goes invisible over Bandicam client area (unknown reason)

Hello GameTipsAndMore,

Could you explain how to recreate the issue step by step?

Thank you.
by Bandicam Company
Mon Dec 03, 2018 10:19 am
Forum: Bandicam - General Discussion
Topic: [Issue] Mouse goes invisible over Bandicam client area (unknown reason)
Replies: 5
Views: 3867

Re: [Issue] Mouse goes invisible over Bandicam client area (unknown reason)

Hello hheinous,

Which recording mode did you use?
Please let us know how to recreate your issue step by step.

Thank you.
by Bandicam Company
Mon Dec 03, 2018 10:17 am
Forum: Bandicam - General Discussion
Topic: Mouse not right place
Replies: 1
Views: 3280

Re: Mouse not right place

Hello svanelykke,

Which recording mode did you use?
Please let us know how to recreate your issue step by step.

Thank you.
by Bandicam Company
Mon Dec 03, 2018 10:16 am
Forum: Bandicam - General Discussion
Topic: Bandicam will not record
Replies: 1
Views: 3301

Re: Bandicam will not record

Hi glenn9643, It might be a problem with the graphics driver. First, uninstall the graphics driver completely. https://www.bandicam.com/faqs/cannot-run/uninstall-graphics-card-driver.png And then, please install the latest version of the graphics driver and try recording again. If it doesn't seem to...
by Bandicam Company
Mon Dec 03, 2018 10:14 am
Forum: Bandicam - General Discussion
Topic: Run bandicam via cmd with parameters
Replies: 1
Views: 3313

Re: Run bandicam via cmd with parameters

Hello,

Please refer to the following page.

Command Line Parameters
https://www.bandicam.com/support/tips/command-line/

Thank you.
by Bandicam Company
Mon Nov 26, 2018 1:47 pm
Forum: Bandicam - General Discussion
Topic: Can u help me..
Replies: 1
Views: 2024

Re: Can u help me..

Hello,

Which mode are you trying to use?
Please let us know your recording target game and your webcam model.
Also, please attach a screenshot of the webcam settings window of Bandicam.

Thank you.
by Bandicam Company
Mon Nov 26, 2018 12:11 pm
Forum: Bandicut - General Discussion
Topic: Incorrect Encording Settings
Replies: 2
Views: 3211

Re: Incorrect Encording Settings

Hello,

It might be a problem with the default settings of Software H.264 Encoder .

Please download the test version from https://dl.bandicam.com/support/20181126_bandicut-setup-3.1.4.475.exe and let us know your result.

We're looking forward to hearing from you.

Best regards,
The Bandicut Team
by Bandicam Company
Mon Nov 26, 2018 11:09 am
Forum: Bandicam - General Discussion
Topic: Recording
Replies: 1
Views: 2420

Re: Recording

Hello, Please refer to the following page and try the solutions. https://www.bandicam.com/faqs/cannot-run/ It is important that you need to uninstall the graphics card driver before installing the latest version of it. If you still have the same issue, please let us know your PC specs and one of the...
by Bandicam Company
Thu Nov 22, 2018 11:23 am
Forum: Bandicam - General Discussion
Topic: updating my registered bancdicam software
Replies: 1
Views: 3881

Re: updating my registered bancdicam software

Hello Jimmy Roberts,

You can update the registered of Bandicam by overwriting the installation with the latest version.
https://www.bandicam.com/downloads/

If you have any problems, please let us know about them in detail.

Thank you.
by Bandicam Company
Mon Nov 19, 2018 6:41 pm
Forum: Bandicam - General Discussion
Topic: Frequency's?
Replies: 1
Views: 2327

Re: Frequency's?

Hello,

Audio - Frequency (Hz) (The sampling rate) Frequency is the number of samples per second.

Please refer to the bottom of the following page for more information.
https://www.bandicam.com/support/settings/video/

Thank you.
by Bandicam Company
Mon Nov 19, 2018 10:43 am
Forum: Bandicam - General Discussion
Topic: Compatibility with Microsoft PowerPoint
Replies: 1
Views: 2537

Re: Compatibility with Microsoft PowerPoint

Hello Charles Stokes,

You can record it with the Screen Recording Mode.
https://www.bandicam.com/how-to/screen-recorder/

Please check if it works on your PC with the free trial version of Bandicam before purchasing.
https://www.bandicam.com/downloads/

Thank you.
by Bandicam Company
Mon Nov 19, 2018 10:34 am
Forum: Bandicam - General Discussion
Topic: recordings won't play back
Replies: 13
Views: 13097

Re: recordings won't play back

Hi, We are afraid that the recorded file has been broken for some reason. Please uninstall the graphics driver completely. https://www.bandicam.com/faqs/cannot-run/uninstall-graphics-card-driver.png And then, please install the latest version of the graphics driver and try recording again. If it doe...
by Bandicam Company
Thu Nov 15, 2018 6:35 pm
Forum: Bandicam - General Discussion
Topic: licensing issue
Replies: 5
Views: 1503

Re: licensing issue

Hello jonjonbear,

Thank you for the update.
We are not sure but something regarding the User account control on the Enterprise edition might be different from the Home or Pro edition as you mentioned.
We're sorry that we couldn't give you the answer you wished for.

Thank you.
by Bandicam Company
Thu Nov 15, 2018 3:18 pm
Forum: Bandicam - General Discussion
Topic: Control of webcam overlay question
Replies: 5
Views: 1582

Re: Control of webcam overlay question

Hello jonjonbear,

If you check the "Save webcam video as separate file (.mp4)", "Preview webcam on screen" and "Enable preview toggle hotkey" options, you can turn it on and off with Tab key.

Thank you.
by Bandicam Company
Wed Nov 14, 2018 5:22 pm
Forum: Bandicam - General Discussion
Topic: effects of mouse clicks
Replies: 3
Views: 281

Re: effects of mouse clicks

Hello urtaeff,

Thank you for your additional report.
We have forwarded it to our development team.

Thank you. 
by Bandicam Company
Wed Nov 14, 2018 3:28 pm
Forum: Bandicam - General Discussion
Topic: effects of mouse clicks
Replies: 3
Views: 281

Re: effects of mouse clicks

Hello urtaeff,

We are able to recreate your issue and we have forwarded it to our development team.

Thank you.

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