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by Bandicam Company
Mon Jan 14, 2019 1:58 pm
Forum: Bandicam - General Discussion
Topic: Recording a XLR mic in Bandicam?
Replies: 1
Views: 1221

Re: Recording a XLR mic in Bandicam?

Hello,

We're not sure about that.

Please try the free version of Bandicam from https://www.bandicam.com/downloads/ and select your microphone device from Bandicam and Windows sound settings.
- FAQ: https://www.bandicam.com/faqs/how_to_re ... icrophone/

Thank you for contacting us.
by Bandicam Company
Mon Jan 14, 2019 12:28 pm
Forum: Bandicam - General Discussion
Topic: Failed to start audio capture
Replies: 3
Views: 682

Re: Failed to start audio capture

Hello, Some people solved the problem by reinstalling the graphics card driver. Please uninstall graphics card driver completely and then reinstall the latest graphics card driver. https://www.bandicam.com/faqs/cannot-run/uninstall-graphics-card-driver.png We're sorry that we only have the following...
by Bandicam Company
Thu Jan 10, 2019 11:25 am
Forum: Bandicam - General Discussion
Topic: Bandicam crashes my LWJGL3 game
Replies: 4
Views: 1144

Re: Bandicam crashes my LWJGL3 game

Hello Danjb,

Thank you for your email.
We've received it and will get back to you via email.

Thank you.
by Bandicam Company
Thu Jan 10, 2019 11:20 am
Forum: Bandicam - General Discussion
Topic: Paid for registered version but still getting 10 mins and watermark.
Replies: 1
Views: 176

Re: Paid for registered version but still getting 10 mins and watermark.

Hello Project_Sammy,

We were not able to recreate your issue.
Once you have registered, you can use the full version of Bandicam without registering again.
Please uninstall the current version of Bandicam and install the latest version of Bandicam after rebooting your PC.

Thank you.
by Bandicam Company
Thu Jan 10, 2019 10:30 am
Forum: Bandicam - General Discussion
Topic: effects of mouse clicks
Replies: 5
Views: 692

Re: effects of mouse clicks

Hello Anjing,

Bandicam Company is not responsible for the use of any contents users have recorded with Bandicam.
Users can upload them on their own responsibility.
We guess you need to get an advice from the experts.

Thank you.
by Bandicam Company
Thu Jan 10, 2019 9:51 am
Forum: Bandicam - General Discussion
Topic: Possible to get photo taking to gray scale or black and white.
Replies: 1
Views: 157

Re: Possible to get photo taking to gray scale or black and white.

Hello vwtobuick,

Thank you for your suggestion.
Unfortunately, it is not supported now.
We have forwarded your request to the development team.

Thank you.
by Bandicam Company
Wed Jan 09, 2019 2:54 pm
Forum: Bandicam - General Discussion
Topic: Failed to start audio capture
Replies: 3
Views: 682

Re: Failed to start audio capture

Hello rikozasakka,

Please, make sure that the in-game voice chatting function has also been turned off and record the game again.
If you still have the same issue after checking them, please let us know the name of the game.

Thank you.
by Bandicam Company
Wed Jan 09, 2019 2:31 pm
Forum: Bandicam - General Discussion
Topic: Bandicam is recording mono
Replies: 3
Views: 216

Re: Bandicam is recording mono

Hello jthoni,

Thank you for your reply.
We are sorry but we are still not sure about your issue.
Could you please send a file to bandicam@bandicam.com so that we can confirm the sound is mono?
We would appreciate if you could let us know how you found the sound is mono.

Thank you.
by Bandicam Company
Tue Jan 08, 2019 6:54 pm
Forum: Bandicam - General Discussion
Topic: Bandicam is recording mono
Replies: 3
Views: 216

Re: Bandicam is recording mono

Hello jthoni,

Please attach screenshots of the Bandicam Recording settings window and Windows Sound settings window.

Thank you.
by Bandicam Company
Tue Jan 08, 2019 3:36 pm
Forum: Bandicam - General Discussion
Topic: The application has generated an exception thatt could not be handled.
Replies: 1
Views: 152

Re: The application has generated an exception thatt could not be handled.

Hello stvnfgrs,

Uninstall Bandicam and restart your computer. and then download/reinstall the latest version of Bandicam from our official website.

If you still have the same issue, please get back to us with your PC specs.

Thank you.
by Bandicam Company
Tue Jan 08, 2019 12:13 pm
Forum: Bandicam - General Discussion
Topic: Bandicam crashes my LWJGL3 game
Replies: 4
Views: 1144

Re: Bandicam crashes my LWJGL3 game

Hello Danjb,

Thank you for reporting.
Could you please send a sample program of your game to bandicam@bandicam.com so that our development team can test it?

We look forward to your email.

Thank you.
by Bandicam Company
Tue Jan 08, 2019 12:04 pm
Forum: Bandicam - General Discussion
Topic: Enormous Performance Loss Recording in 4k (But Fine in 1080p)
Replies: 1
Views: 170

Re: Enormous Performance Loss Recording in 4k (But Fine in 1080p)

Hi TheTallTurtle,

Please refer to the solutions in the FAQ and record the game again.

Lag/Lagging: Computer lag, my computer runs slowly
https://www.bandicam.com/faqs/how_to_re ... recording/

Thank you.
by Bandicam Company
Mon Jan 07, 2019 6:22 pm
Forum: Bandicam - General Discussion
Topic: New install - mouse pointer in wrong position
Replies: 1
Views: 187

Re: New install - mouse pointer in wrong position

Hello jmooreou,

We've tested with Occult.exe, but unfortunately we were not able to recreate your issue.
Could you explain how to recreate it?
Do you have the issue only on the screen of that program?

We look forward to your reply.

Thank you.
by Bandicam Company
Mon Jan 07, 2019 3:12 pm
Forum: Bandicam - General Discussion
Topic: Nvidia NVENC "Failed to initialize codec" error
Replies: 3
Views: 241

Re: Nvidia NVENC "Failed to initialize codec" error

Hello, Thank you for getting back to us. First, please uninstall the current version of Bandicam from your PC and install the latest version of Bandicam. https://www.bandicam.com/downloads/ Next, please try the solutions below. 1. Change the resolution settings to 1080p from 2560x1440. 2. Change the...
by Bandicam Company
Mon Jan 07, 2019 2:24 pm
Forum: Bandicam - General Discussion
Topic: Проблемы с Видео.
Replies: 1
Views: 180

Re: Проблемы с Видео.

Hello Vlad's Xax,

Do you mean that you want to restore the deleted files?
In that case, we are afraid that we have no solution for it.

Thank you.
by Bandicam Company
Mon Jan 07, 2019 2:16 pm
Forum: Bandicam - General Discussion
Topic: Sound Scrambling And Crackling While Recording With Microphone
Replies: 1
Views: 157

Re: Sound Scrambling And Crackling While Recording With Microphone

Hello InteractiveTrading, Please try the solution below: Go to the Recording tab, double-click "Microphone," click the Levels tab, and then uncheck the "Listen to this device." http://www.bandicam.com/faqs/robot-echo-sounds-howling-microphone-noise/w-mic-howling.png For more info...
by Bandicam Company
Fri Jan 04, 2019 3:34 pm
Forum: Bandicam - General Discussion
Topic: Feature request: Volume indicator for Mic in addition to Primary Sound Device
Replies: 3
Views: 234

Re: Feature request: Volume indicator for Mic in addition to Primary Sound Device

The sound bar does not change with a microphone.
We're sorry for the wrong answer.

We've forwarded your request to the development team.

Thank you for your suggestion.
by Bandicam Company
Fri Jan 04, 2019 1:23 pm
Forum: Bandicam - General Discussion
Topic: Feature request: Volume indicator for Mic in addition to Primary Sound Device
Replies: 3
Views: 234

Re: Feature request: Volume indicator for Mic in addition to Primary Sound Device

Hello, You can check the microphone status from the main window of Bandicam. (See No. 3) https://www.bandicam.com/support/configuration/main_window/bandicam-recording-off.png - If the microphone is disconnected, the microphone icon color will change to gray. https://www.bandicam.com/faqs/no_sound_re...
by Bandicam Company
Fri Jan 04, 2019 12:03 pm
Forum: Bandicam - General Discussion
Topic: Nvidia NVENC "Failed to initialize codec" error
Replies: 3
Views: 241

Re: Nvidia NVENC "Failed to initialize codec" error

Hello, Which games are you trying to record? Do you have the issue with other games? What is the resolution of the video you recorded through Bandicam? If you're trying to record a game that uses a lot of graphic memory, it might happen. - Please go to the display settings of the game and reduce the...
by Bandicam Company
Wed Jan 02, 2019 5:19 pm
Forum: Bandicam - General Discussion
Topic: Playing video's without Windows Media Player
Replies: 1
Views: 187

Re: Playing video's without Windows Media Player

Hi,

Yes, you can.

You may use 'VLC media player' or 'POT media player'.

Thank you for contacting us.

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