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by Bandicam Company
Fri Sep 07, 2018 2:40 am
Forum: Bandicam - Videos onto YouTube
Topic: 3D educational videos
Replies: 2
Views: 1535

Re: 3D educational videos

Hello,

What is the error message?
You may reinstall the graphics card driver.

If you still can't watch the YouTube videos, you have to contact the YouTube team.
by Bandicam Company
Wed Sep 05, 2018 8:49 pm
Forum: Bandicut - General Discussion
Topic: 1 pc upgrade
Replies: 4
Views: 569

Re: 1 pc upgrade

If you have a license for Bandicam, you can only upgrade the Bandicam license.
- Bandicam upgrade: https://www.bandicam.com/buy/upgrade/
- Bandicut upgrade: https://www.bandicam.com/bandicut-video ... y/upgrade/
by Bandicam Company
Wed Sep 05, 2018 8:34 pm
Forum: Bandicam - General Discussion
Topic: QUESTIONS
Replies: 1
Views: 318

Re: QUESTIONS

Hello Marchetto91, 1- Can i play games in 4K resolution but record this gameplay in 1080p? Yes. Please refer to the following page and set the video size to 1920x1080. https://www.bandicam.com/support/settings/video/#video_format 2- Can i record more then 1 webcam at the same time? There is no funct...
by Bandicam Company
Wed Sep 05, 2018 8:25 pm
Forum: Bandicam - General Discussion
Topic: Voice and Video - Quick Question
Replies: 1
Views: 312

Re: Voice and Video - Quick Question

Hello SDB,

Unfortunately, there is no function to add a specific sound to the recorded video later.
It is possible manually if you playback the recorded video and the sound you want to add at the same time on your PC and record them again.

Thank you.
by Bandicam Company
Wed Sep 05, 2018 4:18 am
Forum: Bandicam - General Discussion
Topic: Device Recording Mode Freezing
Replies: 4
Views: 449

Re: Device Recording Mode Freezing

Hello TehCanadianSpartan, If the capture device is used by other software before Bandicam, it might happen. Please uninstall and reinstall the driver of the Razer Ripsaw and try record again. Also, please check if you have the same issue with the other format settings or after disabling the audio ca...
by Bandicam Company
Tue Sep 04, 2018 7:46 pm
Forum: Bandicam - General Discussion
Topic: Is there hotkeys to go into drawing mode and pick a tool?
Replies: 5
Views: 834

Re: Is there hotkeys to go into drawing mode and pick a tool

Hello bobmcduck,

We are sorry but there is no solution for this issue at this moment.
We've forwarded it to our development team.

Thank you.
by Bandicam Company
Mon Sep 03, 2018 11:59 pm
Forum: Bandicut - General Discussion
Topic: Bandicut Error Latest version 3.1.3.454
Replies: 5
Views: 1119

Re: Bandicut Error Latest version 3.1.3.454

We can't reproduce the problem on Windows 10 Version 1803. Please uninstall Bandicut, and download the latest version from https://www.bandicam.com/bandicut-video-cutter/download/ and try again. https://www.bandicam.com/bandicut-video-cutter/support/uninstall/uninstall-bandicut-1.png (You must unins...
by Bandicam Company
Mon Sep 03, 2018 2:36 am
Forum: Bandicam - General Discussion
Topic: colors grey out when recording
Replies: 2
Views: 295

Re: colors grey out when recording

Hello,

We recommend you use lossless codec to get the original quality.
Please refer to the following page.
https://www.bandicam.com/support/tips/best-codec/

Thank you.
by Bandicam Company
Mon Sep 03, 2018 2:04 am
Forum: Bandicam - General Discussion
Topic: FPS Shows, but nothing is recorded.
Replies: 3
Views: 1171

Re: FPS Shows, but nothing is recorded.

Hello,

Does the FPS counter turn red?
Are you able to take a screenshot of the game screen?
Do you have the same issue when you use other codecs such as H264(CPU)?

We look forward to your reply.

Thank you.
by Bandicam Company
Sun Sep 02, 2018 11:29 pm
Forum: Bandicam - General Discussion
Topic: Losing space for no reason
Replies: 1
Views: 243

Re: Losing space for no reason

Hello,

Could you tell us how to confirm the space?
It might be the space reserved for Windows OS to run other applications and processes.
In that case, the deleted space might be occupied by the OS when you restart the OS.

Thank you.
by Bandicam Company
Fri Aug 31, 2018 5:10 am
Forum: Bandicam - General Discussion
Topic: Push to talk recording audio cutting out?
Replies: 3
Views: 543

Re: Push to talk recording audio cutting out?

Hello Tweedilderp,

Do you have the issue every time you use the push to talk function even when recording your desktop screen with the Screen Recording Mode?
Or just with the specific target?
Could you please explain how to recreate the issue step by step?

Thank you.
by Bandicam Company
Fri Aug 31, 2018 4:22 am
Forum: Bandicam - General Discussion
Topic: Device Recording Mode Freezing
Replies: 4
Views: 449

Re: Device Recording Mode Freezing

Hello TehCanadianSpartan,

For further investigation, please attach the screenshot of the Bandicam Device selection window with all the format options opened.
Also, please let us know if you have the same issue with the other format settings or other resolution settings.

Thank you.
by Bandicam Company
Thu Aug 30, 2018 4:37 am
Forum: Bandicam - General Discussion
Topic: FPS lag??
Replies: 1
Views: 251

Re: FPS lag??

Hello,

Have you already tried the solutions on the linked page?
https://www.bandicam.com/faqs/how_to_re ... recording/

Do you have the same issue with other games or just with War Commander?

We look forward to your reply.

Thank you.
by Bandicam Company
Thu Aug 30, 2018 4:33 am
Forum: Bandicam - General Discussion
Topic: Is GPU Encoding with 2nd GPU working correctly?
Replies: 1
Views: 255

Re: Is GPU Encoding with 2nd GPU working correctly?

Hello,

Could you please refer to the following page and send a dxdiag file to bandicam@bandicam.com?

viewtopic.php?f=10&t=7651&p=21759

Thank you.
by Bandicam Company
Wed Aug 29, 2018 7:56 pm
Forum: Bandicut - General Discussion
Topic: 1 pc upgrade
Replies: 4
Views: 569

Re: 1 pc upgrade

Hello, If you have a 1-PC license, you can use the Bandicut license on one computer. To use the license on two computers, you need another license. If you purchase additional license from https://www.bandicam.com/bandicut-video-cutter/buy/, the price is $29. However, if you go to https://www.bandica...
by Bandicam Company
Mon Aug 27, 2018 8:58 pm
Forum: Bandicam - General Discussion
Topic: Lag in Minecraft
Replies: 17
Views: 1543

Re: Lag in Minecraft

Hello CristianLonixxs,

Please refer to the "FAQ 2: How to reduce Minecraft lag, increase FPS?" to solve the lagging issue.
https://www.bandicam.com/product/how_to ... eplay/#faq

We hope it works.

Thank you.
by Bandicam Company
Sun Aug 26, 2018 9:01 pm
Forum: Bandicam - General Discussion
Topic: There's a trojan in your installer
Replies: 5
Views: 856

Re: There's a trojan in your installer

Hello DanW58,

Thank you for reporting the issue to the Company.
by Bandicam Company
Fri Aug 24, 2018 2:58 am
Forum: Bandicam - General Discussion
Topic: Elgato HD60 Pro - Audio Support!
Replies: 1
Views: 543

Re: Elgato HD60 Pro - Audio Support!

Hello Cedrik,

Thank you for the helpful information!
We will test it in the near future.

Thank you.
by Bandicam Company
Fri Aug 24, 2018 1:39 am
Forum: Bandicam - General Discussion
Topic: There's a trojan in your installer
Replies: 5
Views: 856

Re: There's a trojan in your installer

Hello DanW58, The official version of Bandicam (https://www.bandicam.com/downloads/) is safe and doesn't have any viruses. The false positive can happen because some parts of the Bandicam source code are virtualized to protect against reverse engineering and cracking. Please see the results of scann...
by Bandicam Company
Wed Aug 22, 2018 7:16 pm
Forum: Bandicam - General Discussion
Topic: Regular crash
Replies: 1
Views: 441

Re: Regular crash

Hello DerWahreChris,

We would like to ask you to check if you have the same issue with Bandicam 4.2.0.
https://www.bandicam.com/downloads/

We look forward to your reply.

Thank you.

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