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by Bandicam Company
Mon Dec 31, 2018 6:01 pm
Forum: Bandicam - General Discussion
Topic: Issues with Full Screen Recording
Replies: 1
Views: 840

Re: Issues with Full Screen Recording

Hello, If you use the 'full screen' mode, the resolution of the video is 3,840x2,160 If you use the 'rectangle on a screen' mode, the resolution of the video is 2,400x1,348 To reduce lagging, use a desktop instead of a laptop, reduce the video resolution of the recording target, reduce the video siz...
by Bandicam Company
Mon Dec 31, 2018 5:48 pm
Forum: Bandicam - General Discussion
Topic: Looking Forward to buy BandiCam & Bandicut License in India can i buy it from 247premiumcart.com
Replies: 2
Views: 209

Re: Looking Forward to buy BandiCam & Bandicut License in India can i buy it from 247premiumcart.com

Hello Sana,

Yes, 247premiumcart.com is the official reseller of Bandicam and Bandicut.

If you have a problem with 247premiumcart.com, feel free to email us at bandicam@bandicam.com

Thank you and happy new year!
by Bandicam Company
Fri Dec 28, 2018 11:23 am
Forum: Bandicam - General Discussion
Topic: Hello
Replies: 1
Views: 700

Re: Hello

Many thanks and happy new year!
by Bandicam Company
Fri Dec 28, 2018 11:21 am
Forum: Bandicam - General Discussion
Topic: Sony vegas does not like Bandicam videos
Replies: 6
Views: 1467

Re: Sony vegas does not like Bandicam videos

You will not have the issue with the "Motion JPEG and PCM" codecs. You can also use the 'H264' codec with the "Prefer CFR" option. For more information, please refer to https://www.bandicam.com/support/tips/sony-vegas/ If you still have the problem, please send the video file to ...
by Bandicam Company
Thu Dec 27, 2018 6:43 pm
Forum: Bandicam - General Discussion
Topic: Bandicam Sound Recording Problem
Replies: 11
Views: 4416

Re: Bandicam Sound Recording Problem

Hello eigel49R, We did test once again and just got the same result as before. If you mute the target application sound on Windows volume mixer panel > Application section, the recorded video has no sound. If you mute the device sound on Windows volume mixer panel > Device section, the recorded vide...
by Bandicam Company
Thu Dec 27, 2018 6:38 pm
Forum: Bandicam - General Discussion
Topic: Problem when capturing screen
Replies: 1
Views: 702

Re: Problem when capturing screen

Hello,

If you have a problem such as crashing or stopping recording, please refer to the following page to solve the issue.
https://www.bandicam.com/faqs/cannot-run/

Please get back to us with more information such as your PC specs, your recording target, and how to recreate your issue.

Thank you.
by Bandicam Company
Thu Dec 27, 2018 5:32 pm
Forum: Bandicut - General Discussion
Topic: increased file size after cutting
Replies: 4
Views: 1804

Re: increased file size after cutting

Thank you for the screenshots. Yes, the file size has increased from 658 KB to 1.9 MB. The file size can be increased slightly (usually less than 5 MB) when you use the 'High-speed' mode. If you want to know the cause of the problem, you have to understand the concept of "frame" and "...
by Bandicam Company
Thu Dec 27, 2018 11:36 am
Forum: Bandicut - General Discussion
Topic: increased file size after cutting
Replies: 4
Views: 1804

Re: increased file size after cutting

Hello,

If you use the 'Encoding mode', it can happen depending on the video file.

You will not have the issue when you use the 'High-Speed mode'.
by Bandicam Company
Tue Dec 25, 2018 9:42 pm
Forum: Bandicut - General Discussion
Topic: Is the license transferable?
Replies: 1
Views: 1455

Re: Is the license transferable?

Hello,

Yes, you can.

If you uninstall the registered Bandicam, you can re-use/transfer the license to another computer.

For more information, refer to https://www.bandicam.com/faqs/bandicam_ ... on_policy/
by Bandicam Company
Mon Dec 24, 2018 2:13 pm
Forum: Bandicam - General Discussion
Topic: Can't record 2 Windows Apps/Games from the same developers just in this 1st PC but from 2nd PC it works
Replies: 1
Views: 732

Re: Can't record 2 Windows Apps/Games from the same developers just in this 1st PC but from 2nd PC it works

Hello, 1. Which games are you trying to record? Can you see the green FPS number? 2. To record Windows apps/games in Microsoft Store, you must check the "Windows Apps (UWP)" option. However, if you're trying to record other games, you must uncheck the "Windows Apps (UWP)" option....
by Bandicam Company
Mon Dec 24, 2018 2:03 pm
Forum: Bandicam - General Discussion
Topic: Sony vegas does not like Bandicam videos
Replies: 6
Views: 1467

Re: Sony vegas does not like Bandicam videos

We couldn't reproduce the problem with a .WAV file which was created by Bandicam and Vegas Pro 13.

Could you send the .WAV file to bandicam@bandicam.com?
by Bandicam Company
Fri Dec 21, 2018 5:57 pm
Forum: Bandicam - General Discussion
Topic: Youtube Copyrights
Replies: 1
Views: 428

Re: Youtube Copyrights

Hello coldfire, Regarding the use of the free version, please refer to the following article in the EULA. 2) The Company grants you permission to test the main features of this Software. You can freely install this Software at home, office, school, or any other place to test the functions of this So...
by Bandicam Company
Fri Dec 21, 2018 5:42 pm
Forum: Bandicam - General Discussion
Topic: Bandicam Sound Recording Problem
Replies: 11
Views: 4416

Re: Bandicam Sound Recording Problem

Hello eigel49R, As we posted before, if you mute the target application sound on Windows volume mixer panel > Application section, the recorded video has no sound. If you mute the device sound on Windows volume mixer panel > Device section, the recorded video should have its original sound. Could yo...
by Bandicam Company
Thu Dec 20, 2018 11:18 am
Forum: Bandicam - General Discussion
Topic: Why black screen after recording from amazon prime?
Replies: 1
Views: 538

Re: Why black screen after recording from amazon prime?

Hello madman,

Do you get a black screen when recording your desktop screen?
If not, the content you are trying to record might be copyright-protected content and it is impossible for you to record such content with Bandicam.

Thank you.
by Bandicam Company
Wed Dec 19, 2018 3:44 pm
Forum: Bandicam - General Discussion
Topic: Sony vegas does not like Bandicam videos
Replies: 6
Views: 1467

Re: Sony vegas does not like Bandicam videos

Hello PromonusCZ,

Do you mean that you have checked the following page?
https://www.bandicam.com/support/tips/sony-vegas/

If you still have the problem after checking the page again, please attach the screenshot of the error message from Sony Vegas.

Thank you.
by Bandicam Company
Mon Dec 17, 2018 11:24 am
Forum: Bandicut - General Discussion
Topic: Incorrect Encording Settings
Replies: 3
Views: 4462

Re: Incorrect Encording Settings

Hello again,

You will not have the issue with Bandicut 3.1.4.480 or higher versions.

Thank you very much for your feedback.
by Bandicam Company
Mon Dec 17, 2018 11:22 am
Forum: Bandicut - General Discussion
Topic: e-mail hacked + pc broke
Replies: 1
Views: 1154

Re: e-mail hacked + pc broke

Hello, If you lost the serial number, go to https://www.bandicam.com/bandicut-video-cutter/buy/ and enter your purchasing email address at the license check section. Your license will be sent to your email again. If you can't access your email, please send your payment receipt to bandicut@bandicam.c...
by Bandicam Company
Mon Dec 17, 2018 11:05 am
Forum: Bandicam - General Discussion
Topic: When uninstalling the program wrong spelling
Replies: 1
Views: 488

Re: When uninstalling the program wrong spelling

Hello,

Thank you for your report.
We have forwarded it to the development team and it will be fixed in the next update.

Thank you.
by Bandicam Company
Fri Dec 14, 2018 11:27 am
Forum: Bandicam - General Discussion
Topic: Mouse effects do not work
Replies: 7
Views: 762

Re: Mouse effects do not work

Hello ticurt,

Thank you for the update.
We are glad to hear that the issue has been solved.
by Bandicam Company
Fri Dec 14, 2018 11:25 am
Forum: Bandicam - General Discussion
Topic: Disabling hotkey
Replies: 3
Views: 631

Re: Disabling hotkey

Hello TrisK,

Thank you for your additional report.
We have forwarded it to our development team.

Thank you. 

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