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by Bandicam Company
Wed May 06, 2020 6:15 pm
Forum: Bandicam - General Discussion
Topic: Setting: "Picture - trigger tone at screenshot - x" not permanently saved
Replies: 1
Views: 247

Re: Setting: "Picture - trigger tone at screenshot - x" not permanently saved

Hello,

Bandicam saves the option values to the registry.
If you use a registry protection/management program, it can happen.
by Bandicam Company
Mon May 04, 2020 7:57 pm
Forum: Bandicam - General Discussion
Topic: LG30+ Phone
Replies: 1
Views: 212

Re: LG30+ Phone

Hello,

We haven't tried the USB-C to HDMI adapter.
However, a capture card which has an HDMI port will be enough.

Please let us know your results.
by Bandicam Company
Mon May 04, 2020 7:56 pm
Forum: Bandicam - General Discussion
Topic: help me please
Replies: 13
Views: 826

Re: help me please

Hello, You have to find the cause of the problem. 1. You may add the VMWARE process at the blocked process list. https://www.bandicam.com/support/settings/general/bandicam-general-hooking.png 2. You may uninstall suspicious programs or end suspicious programs from Task Manager of Windows. https://st...
by Bandicam Company
Mon May 04, 2020 7:49 pm
Forum: Bandicam - General Discussion
Topic: Bandicam's Vulkan support causes immediate crash in some games
Replies: 2
Views: 272

Re: Bandicam's Vulkan support causes immediate crash in some games

Hello,

We have forwarded your information to the development team.

Thank you for your informative post.
by Bandicam Company
Mon May 04, 2020 7:45 pm
Forum: Bandicam - General Discussion
Topic: Purchased license
Replies: 1
Views: 225

Re: Purchased license

Hello,

You registered the license successfully.

If you still have the problem, please send the screenshot of the error message to bandicam@bandicam.com
by Bandicam Company
Mon May 04, 2020 7:44 pm
Forum: Bandicam - General Discussion
Topic: Bandicam caused X4: Foundations to crash at launch
Replies: 1
Views: 199

Re: Bandicam caused X4: Foundations to crash at launch

Hello,

We have forwarded your dump file and exception-analysis.txt to the development team.

To avoid the issue, please click the "UnregVulkanLayer.bat" file at the installation folder (C:\Program Files (x86)\Bandicam).

Thank you for contacting us.
by Bandicam Company
Fri May 01, 2020 6:54 pm
Forum: Bandicut - General Discussion
Topic: Option to retain/reapply original thumbnail for MP4 file
Replies: 1
Views: 267

Re: Option to retain/reapply original thumbnail for MP4 file

Hello,

We've forwarded your request to our development team.

Thank you for your suggestion.
by Bandicam Company
Fri May 01, 2020 6:03 pm
Forum: Bandicam - General Discussion
Topic: help me please
Replies: 13
Views: 826

Re: help me please

Hello Amesam, It might be a problem with the graphics driver. Please uninstall the graphics driver completely. https://www.bandicam.com/faqs/cannot-run/uninstall-graphics-card-driver.png And then, please install the latest version of the graphics driver and try recording again. If it does not seem t...
by Bandicam Company
Fri May 01, 2020 5:03 pm
Forum: Bandicam - General Discussion
Topic: Is Bandicam compatible with Elgato Game Capture HD?
Replies: 3
Views: 382

Re: Is Bandicam compatible with Elgato Game Capture HD?

Hello Orisa,

Thank you for getting back to us.
Unfortunately, we cannot do some tests with your webcam device, however, we have tested with the HD60 S and found that there is no problem.

We are sorry that we couldn't give you the answer you wished for.

Thank you.
by Bandicam Company
Fri May 01, 2020 2:31 pm
Forum: Bandicam - General Discussion
Topic: suggestion
Replies: 3
Views: 321

Re: suggestion

Hello,

Yes, we have already submitted your request to the development team.
Thank you for your suggestion.
by Bandicam Company
Thu Apr 30, 2020 6:53 pm
Forum: Bandicam - General Discussion
Topic: Recording deleted automatically from output folder?
Replies: 2
Views: 258

Re: Recording deleted automatically from output folder?

Hi Sevrah,

All recorded files are saved in the output folder and never deleted until the user deletes them.
We guess you failed to start recording for some reason.
We are afraid that we have no solution for it.

Thank you.
by Bandicam Company
Thu Apr 30, 2020 6:43 pm
Forum: Bandicam - General Discussion
Topic: Mouse pointer shows up when it shouldn't
Replies: 4
Views: 946

Re: Mouse pointer shows up when it shouldn't

Hello stvnjsha and StuartL, We are still not able to recreate this issue. For further investigation, could you please check if you have the same issue with Bandicam 4.5.0 or earlier verison? https://www.filehorse.com/download-bandicam/44338/ Also, could you please attach the DxDiag.txt file? If you ...
by Bandicam Company
Thu Apr 30, 2020 6:22 pm
Forum: Bandicam - General Discussion
Topic: Webcam lags heavily at high resolution
Replies: 1
Views: 197

Re: Webcam lags heavily at high resolution

Hello murlock2245, Please uninstall and reinstall the latest version of the webcam driver and the graphics driver and then record again. If it does not work, please check if you have the same issue with the other codecs such as H264(CPU) in MP4 container or Xvid in AVI container in the Bandicam form...
by Bandicam Company
Thu Apr 30, 2020 5:58 pm
Forum: Bandicam - General Discussion
Topic: Is Bandicam compatible with Elgato Game Capture HD?
Replies: 3
Views: 382

Re: Is Bandicam compatible with Elgato Game Capture HD?

Hello Orisa,

We guess you are using an older version of Bandicam.
The latest version of Bandicam should be compatible with Elgato game capture HD.
Could you check the version of Bandicam you have installed?

We look forward to your reply.

Thank you.
by Bandicam Company
Thu Apr 30, 2020 11:15 am
Forum: Bandicam - General Discussion
Topic: Serial number
Replies: 1
Views: 258

Re: Serial number

Hello mohannad, If you lost the serial number, go to https://www.bandicam.com/buy/ and enter your purchasing email address at the license check section. Your license will be sent to your email again. https://www.bandicam.com/faqs/bandicam_license_registration_policy/ If you can't access your email, ...
by Bandicam Company
Tue Apr 28, 2020 7:34 pm
Forum: Bandicam - General Discussion
Topic: vertical format for webcam overlay
Replies: 4
Views: 295

Re: vertical format for webcam overlay

Hello buzzz,

OK, now we understand.

Thank you for your reply.
by Bandicam Company
Tue Apr 28, 2020 12:11 pm
Forum: Bandicam - General Discussion
Topic: Mp4 has no sound
Replies: 1
Views: 301

Re: Mp4 has no sound

Hello e.whiteway,

You should hear the audio of the recorded videos after uploading them to YouTube if you can hear it on your PC.
Are you able to hear the audio of other videos on YouTube?
If so, we are not quite sure about your issue.

Thank you.
by Bandicam Company
Tue Apr 28, 2020 11:44 am
Forum: Bandicam - General Discussion
Topic: vertical format for webcam overlay
Replies: 4
Views: 295

Re: vertical format for webcam overlay

Hello buzzz,

We know you need vertical formats for the webcam overlay function and forwarded your request to our development team, but what do you mean by WWF, WW, and F?
We look forward to your reply.

Thank you.
by Bandicam Company
Tue Apr 28, 2020 11:13 am
Forum: Bandicam - General Discussion
Topic: need help or a answer
Replies: 1
Views: 212

Re: need help or a answer

Hello nightmare2049x,

Recorded files are not removed when you uninstall the program.
They should not be deleted unless you delete them by yourself.
Do you mean that you accidentally deleted your recorded files?
In that case, we are afraid that we have no solution for it.

Thank you.
by Bandicam Company
Tue Apr 28, 2020 11:05 am
Forum: Bandicam - General Discussion
Topic: Post your suggestions thread
Replies: 19
Views: 12337

Re: Post your suggestions thread

Hello fury,

We've already checked another post of yours and forwarded your request to our development team.

Thank you for your suggestion.

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