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by Bandicam Company
Tue Aug 21, 2018 8:29 pm
Forum: Bandicam - General Discussion
Topic: I lost my licens
Replies: 1
Views: 497

Re: I lost my licens

Hi Ghost Warrior, If you have lost the Bandicam serial number, go to the Bandicam purchasing webpage (https://www.bandicam.com/buy/) and then input your email address. The same serial number will be sent through e-mail. For more information, visit https://www.bandicam.com/faqs/how_to_get_license_ser...
by Bandicam Company
Mon Aug 20, 2018 8:32 pm
Forum: Bandicam - General Discussion
Topic: Please Help Me
Replies: 8
Views: 962

Re: Please Help Me

Hello Chiwi,

Thank you for getting back to us.

If you still have the problem after reinstalling DirectX, please let us know your PC specs such as CPU, OS, and graphics driver version.

Thank you.
by Bandicam Company
Sun Aug 19, 2018 8:33 pm
Forum: Bandicam - General Discussion
Topic: Please Help Me
Replies: 8
Views: 962

Re: Please Help Me

Hello Chiwi, Please re-install your graphics card driver and DirectX, and try again. Please also check the FAQ page below: https://www.bandicam.com/faqs/no_fps_frames_per_second_number/ If it doesn't seem to help, please let us know your PC specs such as CPU, OS, and graphics driver version. Thank y...
by Bandicam Company
Sun Aug 19, 2018 7:20 pm
Forum: Bandicam - General Discussion
Topic: little question
Replies: 1
Views: 690

Re: little question

Hello jelmertje, Once you have purchased the full version of Bandicam, there is a lifetime guarantee on the license. Regarding the update, please refer to the license policy section on the EULA. https://www.bandicam.com/company/tos/ We guarantee free technical support and version updates for one yea...
by Bandicam Company
Fri Aug 17, 2018 4:12 am
Forum: Bandicam - General Discussion
Topic: A sharp drop in fps.
Replies: 1
Views: 445

Re: A sharp drop in fps.

Hello Orbi22, Please, refer to the linked page to solve the FPS drop issue. Lag/Lagging: Computer lag, my computer runs slowly https://www.bandicam.com/faqs/how_to_reduce_lag_when_recording/ Also, please let us know the download link for the multiplayer mode and how to recreate your issue. Thank you.
by Bandicam Company
Thu Aug 16, 2018 4:54 am
Forum: Bandicam - General Discussion
Topic: Game Crashes Video Ruined
Replies: 1
Views: 436

Re: Game Crashes Video Ruined

Hello, Actually 'Game Recording' mode of Bandicam already has the auto stop function when the recording target is lost. In most cases it works correctly, however, there are a few cases where the problem might occur as Bandicam cannot receive the information that the game had been closed. You can try...
by Bandicam Company
Thu Aug 16, 2018 4:51 am
Forum: Bandicam - General Discussion
Topic: can i delete the video from other's account?
Replies: 1
Views: 394

Re: can i delete the video from other's account?

Hello,

We are sorry, but we have difficulty understanding your situation.
Could you explain your situation in more detail?

Thank you.
by Bandicam Company
Thu Aug 16, 2018 12:56 am
Forum: Bandicam - General Discussion
Topic: [File naming settings] blank space in prefix 'None'
Replies: 2
Views: 1426

Re: [File naming settings] blank space in prefix 'None'

Hi Sineenard,

We are pleased to inform you that the file name issue is now fixed in Bandicam 4.2.0!

Please check the latest version!
https://www.bandicam.com/downloads/

Thank you.
by Bandicam Company
Wed Aug 15, 2018 10:20 pm
Forum: Latest News And Updates
Topic: Bandicam 4.2.0 (08/16/2018) - Recording area selection
Replies: 0
Views: 2701

Bandicam 4.2.0 (08/16/2018) - Recording area selection

Bandicam 4.2.0 (08/16/2018) - Recording area selection * Detailed information 1. Added the recording area selection function (Improved the 'Find window' function.) https://www.bandicam.com/how-to/screen-recorder/bandicam-rectangle-screen-recording-1.png 2. Added a magnifier function when adjusting t...
by Bandicam Company
Wed Aug 15, 2018 8:08 pm
Forum: Bandicut - General Discussion
Topic: Bandicut Error Latest version 3.1.3.454
Replies: 5
Views: 1118

Re: Bandicut Error Latest version 3.1.3.454

Hello,

We've forwarded this post to the development team.

Thank you very much for your report.
by Bandicam Company
Tue Aug 14, 2018 12:11 am
Forum: Bandicam - General Discussion
Topic: Bandicam doesn't record game
Replies: 3
Views: 561

Re: Bandicam doesn't record game

Hello, We're able to record "Prince of Persia: The Two Thrones" (DirectX 9) with the 'Game Recording Mode' of Bandicam. Please re-install your graphics card driver and DirectX, and try again. Please also check the FAQ page below: https://www.bandicam.com/faqs/no_fps_frames_per_second_number/
by Bandicam Company
Mon Aug 13, 2018 10:29 pm
Forum: Bandicam - General Discussion
Topic: How to change output folder
Replies: 3
Views: 528

Re: How to change output folder

Hello, 1. Please click the [ ...] button (No. 1) to change the output folder. https://www.bandicam.com/support/settings/general/bandicam-general-tab.png 2. If you still can't change the output folder, please record your computer screen and send the video file to bandicam@bandicam.com
by Bandicam Company
Fri Aug 10, 2018 12:39 am
Forum: Bandicam - General Discussion
Topic: Bandicam doesn't record game
Replies: 3
Views: 561

Re: Bandicam doesn't record game

Hello Lonewolf_T,

How did you play the game in multiplayer mode?
We found no problem when we played the game after downloading from https://mtasa.com/.

Please let us know the download link for the multiplayer mode and how to recreate your issue.

Thank you.
by Bandicam Company
Thu Aug 09, 2018 10:22 pm
Forum: Bandicam - General Discussion
Topic: Crashes When I Hit Record
Replies: 19
Views: 19792

Re: Crashes When I Hit Record

Hello DerWahreChris, Please refer to the following page and try the solutions. https://www.bandicam.com/faqs/cannot-run/ It is important that you need to uninstall the graphics card driver before installing the latest version. If you still have the same issue, please send the bsa.exe(https://dl.band...
by Bandicam Company
Thu Aug 09, 2018 5:19 am
Forum: Bandicam - General Discussion
Topic: How to change output folder
Replies: 3
Views: 528

Re: How to change output folder

Hello,

Please install Bandicam 4.1.7 and check if you still have the same issue.
https://www.bandicam.com/downloads/

If it does not seem to work, please let us know how to recreate your issue.

Thank you.
by Bandicam Company
Wed Aug 08, 2018 10:14 pm
Forum: Bandicam - General Discussion
Topic: Game Recording Mode for Bluestacks?
Replies: 6
Views: 1990

Re: Game Recording Mode for Bluestacks?

Hello danielsmith05, Please refer to the linked page. Lag/Lagging: Computer lag, my computer runs slowly https://www.bandicam.com/faqs/how_to_reduce_lag_when_recording/ If it doesn't seem to help, please let us know your PC specs such as CPU, OS, and graphics driver version and your recording target...
by Bandicam Company
Wed Aug 08, 2018 12:34 am
Forum: Bandicut - General Discussion
Topic: keyframe search is very slow
Replies: 1
Views: 449

Re: keyframe search is very slow

Hello Fundudzi,

We've forwarded your post to the development team.
The development team will try to improve the analyzing/seeking process.

We apologize for the inconvenience.

Thank you very much for your report.
by Bandicam Company
Mon Aug 06, 2018 9:48 pm
Forum: Bandicam - General Discussion
Topic: Push to talk recording audio cutting out?
Replies: 3
Views: 543

Re: Push to talk recording audio cutting out?

Hello xxphysicxx,

Do you have the issue every time you use the push to talk function even when recording your desktop screen with the Screen Recording Mode?
Or just with the specific target?
Please let us know your microphone model and send a recorded file to bandicam@bandicam.com.

Thank you.
by Bandicam Company
Mon Aug 06, 2018 4:47 am
Forum: Bandicam - General Discussion
Topic: Recording Issues
Replies: 1
Views: 322

Re: Recording Issues

Hello,

Unfortunately we don't have any solutions at this moment.
We have forwarded it to our development team.

Thank you.
by Bandicam Company
Mon Aug 06, 2018 4:36 am
Forum: Bandicam - General Discussion
Topic: problem - PC crashed
Replies: 3
Views: 386

Re: problem - PC crashed

Hi rejsek93,

If you cannot log in to your email account, please contact bandicam@bandicam.com with your purchase details.

Thank you.

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