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by Bandicam Company
Thu Dec 26, 2013 1:40 pm
Forum: Bandicam - General Discussion
Topic: Lag with VBR.
Replies: 2
Views: 4194

Re: Lag with VBR.

Hello!

It might be a problem with a media player or codec.
Please playback the video files through VLC media player or POT media player.

If you still have the problem, please send a short video clip to bandicam@bandisoft.com
by Bandicam Company
Thu Dec 26, 2013 1:37 pm
Forum: Bandicam - General Discussion
Topic: Issues with USB audio (Logitech G930)
Replies: 3
Views: 5152

Re: Issues with USB audio (Logitech G930)

Hello!
Upon starting a recording the audio stutters. After a few minutes it seems to crash the audio driver as I loose all audio, both line in and out.
=> It might be a problem with the sound card driver.
Please re-install the proper sound card driver.

Sorry for the late reply!
by Bandicam Company
Thu Dec 26, 2013 1:29 pm
Forum: Bandicam - General Discussion
Topic: Payment Method
Replies: 3
Views: 3919

Re: Payment Method

Hello!

Go to http://www.bandicam.com/buy/ and click the Buy Now button of Avangate or Plimus.
You can pay by bank transfer.
by Bandicam Company
Thu Dec 26, 2013 1:24 pm
Forum: Bandicam - General Discussion
Topic: Launching Bandicam Freezes Computer
Replies: 4
Views: 6112

Re: Launching Bandicam Freezes Computer

Hello!

If you use internet explorer 11 in Windows 7 (64 bit), you may have this issue.

Please uninstall Internet Explorer 11 and try it again.
(Please let us know your result.)
by Bandicam Company
Tue Dec 24, 2013 6:13 pm
Forum: Bandicam - General Discussion
Topic: No actual game audio?
Replies: 4
Views: 5024

Re: No actual game audio?

Hello! 1. Can you record computer sound without Skype? 2. Please changed the sound device as shown below, and try it again. http://www.bandicam.com/faqs/no_sound_recorded_video_stereo_mix_problem/change_recording_device_xp2.gif 3. Please reinstalled the sound card driver, and try it again. 4. If you...
by Bandicam Company
Tue Dec 24, 2013 5:12 pm
Forum: Bandicam - General Discussion
Topic: No mic sound in output video unless imported into Sony Vegas
Replies: 2
Views: 4016

Re: No mic sound in output video unless imported into Sony V

Hello! Little did I know, though, playing the recorded video with any player or uploading it to youtube resulted in loss of the microphone audio and the only thing that could be heard was the recorded game's sound - as if I weren't talking at all during the recording. YouTube doesn't support 2 audio...
by Bandicam Company
Tue Dec 24, 2013 4:55 pm
Forum: Bandicam - General Discussion
Topic: Unable to play video files with any program
Replies: 1
Views: 2688

Re: Unable to play video files with any program

Hello!

1. You may try 'POT or VLC media player' to playback the video files.

2. Did you choose "PCM" audio codec on Bandicam?
To edit the recorded video with Sony Vegas, you must choose "PCM" audio codec.
http://www.bandicam.com/support/tips/sony-vegas/
by Bandicam Company
Tue Dec 24, 2013 4:15 pm
Forum: Bandicam - General Discussion
Topic: Urgent! --- Bandicam and Skype
Replies: 7
Views: 5746

Re: Urgent! --- Bandicam and Skype

Hello!

Did you check the "Do nothing" option under the "Communications" tab?
Image

We're sorry that we don't have other solutions...
by Bandicam Company
Mon Dec 23, 2013 9:46 pm
Forum: Bandicam - General Discussion
Topic: Urgent! --- Bandicam and Skype
Replies: 7
Views: 5746

Re: Urgent! --- Bandicam and Skype

We're sorry that we don't offer a technical service through Skype. 1. Did you check "Do nothing" under the "Communications" tab in Windows? http://www.bandicam.com/product/how_to_record_skype_video_call/auto-reduce-volume-sound-bandicam.gif 2. Did you check the volume mixer while...
by Bandicam Company
Mon Dec 23, 2013 4:39 pm
Forum: Bandicam - General Discussion
Topic: Bandicam freezes Win7 when opening second time
Replies: 13
Views: 14695

Re: Bandicam freezes Win7 when opening second time

We're trying to recreate the problem in Windows 7 (64bit), but we've failed. Could you please send your system information to bandicam@bandisoft.com? 1. Download bsa.exe from https://dl.bandisoft.com/tools/bsa.exe 2. Click the Copy button as shown below: http://www.bandicam.com/img/forum/bsa.png 3. ...

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