Hello! 1. What is your Catalyst version? - AMD Catalyst 13.10 beta or higher version supports H.264 encoder. - "AMD Driver Autodetect" won't let you download the latest graphics card driver. - Please download the latest AMD video card driver from http://support.amd.com/en-us/download/ 2. W...

Hello! We have no idea why you have a problem with the latest version of Bandicam. Please follow the steps below: 1. Uninstall Bandicam. 2. Download the latest version of Bandicam from http://www.bandicam.com/downloads/ 3. Start Bandicam before the game. 4. If you still have the problem, re-install ...

Hello!

We don't support the function at the moment.

We will support it in the future.

We've replied to your email.

Hello!

I get this error: "A problem caused this program to stop working correctly.

It must be the problem with codec or media player.

1. Uninstall a codec pack on your computer.

2. You may not have the problem with POT or VLC media player.
- VLC media player: http://www.videolan.org/vlc/

Hello! What is your purchasing email address? If you format your computer or your computer is broken, you can re-use/transfer the license to another computer. Go to http://www.bandicam.com/buy/, and enter your purchasing email address at the license check menu. Your license will be sent to your emai...

Hello!

Could you please send your computer information?
1. Download bsa.exe from https://dl.bandisoft.com/tools/bsa.exe
2. Copy your computer information, and send it to bandicam@bandisoft.com

Hello! You can't only record computer sound with Bandicam. However, you may try the steps below: 1. Check 'Save audio tracks while recording' option of Bandicam. (No.2) http://www.bandicam.com/support/settings/video/bandicam-sound-settings3.jpg 2. Choose 'Rectangle on a screen' mode, and reduce the ...

Hello!

1. We will upgrade the UI in 2014.

2. And then, we will support more audio channels.

3. We may not support AAC audio codec in 2014, but anyway, we will support AAC audio in the future.

Thank you for choosing Bandicam!

Hello!

You may try "H.264" encoder of INTEL/NVIDIA/AMD.
http://www.bandicam.com/support/tips/ha ... eleration/

You may reduce the video size or video quality or try the 'YouTube 720p' preset of Bandicam.
http://www.bandicam.com/faqs/how_to_red ... recording/