Bandicam crashed

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Bandicam crashed

Postby Radar » Mon Jun 19, 2017 12:11 pm

Hi, i am using bandicam to screen record online videos from websites like amazon video. I have no problem before but recently when i screen record videos specially amazon videos, bandicam crashed and my pc shuts down. I tried other websites to screen record and its fine. Only on amazon channel this problem occured. Any idea how to fix this?
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Re: Bandicam crashed

Postby Bandicam Company » Mon Jun 19, 2017 8:37 pm

Hello Radar,

Please check if you can take a screenshot (.JPG) through Bandicam. If you can't take a screenshot, it might be a problem with a copy-protection program.

Thank you.
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Re: Bandicam crashed

Postby Radar » Wed Jun 21, 2017 3:25 am

I cant take any screenshot coz it just suddenly shuts down. Usually i use to record in mp4 with h64 nvidia+cpu and thats the time it shuts down. So i tried to use the avi with mpeg-1 and it does fine, it doesnt crashed or shut down but the quality is not as good as my usual setting.
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Re: Bandicam crashed

Postby Bandicam Company » Wed Jun 21, 2017 3:46 am

Hello Radar,

Thank you for getting back to us.
Do you mean that you have the problem with (Nvidia NVENC) and H264(Intel Quick Sync)?
Do you have the same problem with the H264(CPU) codec?

We look forward to your reply.
Thank you.
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