Black screen in recorded videos

[LBend]

Hi everyone,

Since reinstalling Bandicam, I am experiencing black screen in recorded videos, only with cursor visible. If I choose "Target: Rectangle on screen" option, it would capture the footage, however it does not record properly while "DirectX/OpenGL window" is selected. Tried opening captured videos with VLC, however, no luck.

Any suggestions?

[Lemonater47]

Just to be sure are you trying to record a game?

[LBend]

Just to be sure are you trying to record a game?

I'm sure about it, in the window right to the "Target" button it showed the hooked client's executable. Either the client was in windowed mode, or full screen, it didn't make a difference.

[Bandicam Company]

Hello!

What is your OS?
What is your recording target?
Did you start Bandicam before the recording target programs?
Did you download/install the latest version of Bandicam from http://www.bandicam.com/downloads/?

* Some solutions

1. Please re-install your 'video card driver' and 'DirectX'

2. If you still have the problem, send a short video file at bandicam@bandisoft.com
You may send the video file through the storage service below:
Dropbox (2GB~): http://www.dropbox.com/


Related FAQ
http://www.bandicam.com/faqs/black_scre ... o_problem/

[LBend]

Hello,

Thank you for your reply.

I'm running Windows 7 SP1 x64 OS.
Recording target: l2.exe (dx9) - 1920x1003
I started Bandicam before launching the client I want to record footage from.
My Bandicam is 1.9.2.455, latest from the website.

I reinstalled the video drivers, however, no luck. Bandicam settings: Video: Motion JPEG Full size 30 fps 80q
Here is a video uploaded on Dropbox:
https://www.dropbox.com/s/dsghyr0c6m7ae ... -48-998.av

Disappeared cursor indicates right click in-game.

[Bandicam Company]

We can't download your video.
Could you re-upload the video file?

[LBend]

Hello,

Sorry for that.
Here it goes again: https://www.dropbox.com/s/dsghyr0c6m7ae ... 48-998.avi

[Bandicam Company]

Hello!

We've checked your video, but we have no idea how you can fix this issue.

I reinstalled the video drivers,

=> Did you download the latest graphics card driver?
=> Please download/install the latest graphics card driver, and try it again.

If you still have the problem, please start the game in windowed mode, and use 'Rectangle on a screen' mode of Bandicam.

[LBend]

Hello,

Thank you for your reply.
My notebook is HP4530s and the only drivers fit for my notebook is the ones HP released most recently (which is 2011).

About Windowed mode: I'm playing my game in windowed mode and there are frames visible by default if I record by setting a rectangle around the screen, so every time I start PC I need to resize it a bit. Also, using "Rectangle on a screen" option there is noticable frame rate drop compared to previous installed version of Bandicam (1.8.9 something).
One thing I would like to ask, could you provide me a previous version of Bandicam, to see if it fixes my issue?

Regards

[Bandicam Company]

Hello!

We've sent the old version of Bandicam to your email address.