Smash366
Posts: 4
Joined: Mon Oct 03, 2011 10:38 am

Bandicam won't resume recording screen capture after pausing

Mon Oct 03, 2011 10:46 am

I’m using a full version of Bandicam 1.7.4.157 and when I’m in video screen capture mode if I pause recording for any more than a few seconds recording won’t resume again when I take pause off. The program says it is recording again but the timer indicates the video is not getting any longer and the file size indicator shows that the file size is not getting any larger. This is confirmed when I later play the video. If I want to resume recording I must hit stop and then record again, which of course creates another file which I don't want. Does anyone know how I might go about fixing this issue?

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Bandicam Company
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Re: Bandicam won't resume recording screen capture after pau

Tue Oct 04, 2011 2:57 pm

Hello Smash366,

1. Do you use "Rectangle on a screen" mode or "DirectX/OpenGL window" mode?
When you use the "Pause" button in "DirectX/OpenGL window" mode of Bandicam,
you shouldn't click other programs (Internet Explorer, Desktop screen, Windows Explorer, and etc.)

When you click other software, Bandicam can lose the DirectX hooking.

2. If you didn't click any other software while clicking the Pause button,
please let us know the video URL or some additional information.
(If you don't want to share the video URL in this forum, you can email us at bandiam@bandisoft.com)

3. Do you have the Pause button problem with other recording target (games, videos)?

Smash366
Posts: 4
Joined: Mon Oct 03, 2011 10:38 am

Re: Bandicam won't resume recording screen capture after pau

Wed Oct 05, 2011 12:27 pm

I’ve been using "Rectangle on a screen" mode, I bought Bandicam primarily for capturing screen activity on my personal computer and web activity through Internet Explorer. I tried again after getting your message without clicking anything except the pause button, no other programs, and I still had the problem.

As for the URL of what I’m trying to capture, it does not matter, I went on You Tube and just picked videos at random to screen capture and I still had the problem. I even tried to capture a portion of my desktop background with no movement and still had the pause problem.

Could it be the the operating system? I’m running Bandicam on Windows 7 Home Premium, and also tried the trial version of Bandicam it on my netbook running Windows 7 Starter and had the same pause button problems. I did also try today to run Bandicam on another older computer that is not mine running Windows XP and Bandicam worked perfectly, I could not recreate the problem.

So far I really like Bandicam, it is just this one little issue .

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Re: Bandicam won't resume recording screen capture after pau

Wed Oct 05, 2011 1:06 pm

Hello Smash366,

Thank you for the detailed information.

The difference between Windows 7 and Windows XP is sound.

Please try again without sound recording and tell us your result.
uncheck-sound-recording.png
uncheck-sound-recording.png (23.31 KiB) Viewed 15259 times

Smash366
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Joined: Mon Oct 03, 2011 10:38 am

Re: Bandicam won't resume recording screen capture after pau

Wed Oct 05, 2011 2:02 pm

Ok here is something interesting, the sound thing worked, but not how you think.

When I purchased Bandicam I had gone in and selected not to record sound, I really did not need it for my purposes and I thought it would save disk space not to record. So instead of turning the sound off I turned it back on, and problem solved!!! Still would not mind the option to turn the sound off to save disk space but at least I know how to avoid the problem now. Thanks for your help.

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Re: Bandicam won't resume recording screen capture after pau

Wed Oct 05, 2011 5:58 pm

Hello,

We think the problem is "Win7 Sound (WASAPI)" of Bandicam

1. Enable "Stereo Mix" in Windows Recording settings
stereomix1.png
stereomix1.png (42.63 KiB) Viewed 15254 times
2. Choose "Stereo Mix" in Bandicam sound settings
stereomix2.png
stereomix2.png (29.81 KiB) Viewed 15254 times
3. Try the recording again

Please tell me your results.

Smash366
Posts: 4
Joined: Mon Oct 03, 2011 10:38 am

Re: Bandicam won't resume recording screen capture after pau

Thu Oct 06, 2011 10:25 am

Hi, tried what you asked but got the same result, if sound recording is on pause works, if not it does not work. It did not seem to matter if the primary sound device was set to Win 7 Sound or Stereo Mix.

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Re: Bandicam won't resume recording screen capture after pau

Thu Oct 06, 2011 5:05 pm

Hello Smash366,

I am sorry that I couldn't give a proper solution.

If someone has a same problem like yours, we will check this problem again.

Have a good day!

ibogdan
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Joined: Mon Aug 01, 2011 10:32 pm

Re: Bandicam won't resume recording screen capture after pau

Sat Oct 08, 2011 8:23 am

I have the same problem with pausing record (windows vista 32 -- bandicam full version)

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Re: Bandicam won't resume recording screen capture after pau

Wed Oct 12, 2011 11:23 am

Hello,

Please tell us your system information like below:
- OS: Windows XP/7/Vista (32/64bit)
- Sound card information: Realtech/Soundblaster/...
- Screenshot of Recording settings of Bandicam: click "Settings" button under the video tab of Bandicam
- Do you have the pause problem with "DirectX/OpenGL window" or "Rectangle on a screen"?

Your information is important to solve this problem
We will check this matter continuously

Thanks in advance.

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