Drew2452
Posts: 6
Joined: Tue Aug 02, 2016 3:17 pm

Bandicam causing intermittent freezing

Tue Aug 02, 2016 3:30 pm

Before anyone suggests that this is a lag/FPS related issue; this is definitely NOT a lag or FPS related issue. The only solutions or fixes I have been able to find on the internet regarding this issue have been for lag or FPS issues. During gameplay while recording with Bandicam, I notice intermittent freezing every 30 second to 5 minutes of gameplay. Once again, this is not lag, but rather, it is a freezing of the game in which the screen freezes, and approximately 1-3 seconds later (depending on the game) it will unfreeze, but whatever took place in those missing seconds will have been missed by me. For example, I was playing Counter Strike: Global Offensive, and while shooting at an enemy, my game froze in place leaving me totally defenseless, and when the game unfroze and I could see what was happening, I had died. This is an issue that only happens while using Bandicam, and happens in every game I've played while using Bandicam. When the game is not frozen, it runs smoothly on high settings, just this freezing makes games sometimes unplayable. A quick response would be immensely appreciated. Thanks.

User avatar
Zuzu_Typ
Posts: 356
Joined: Sun Mar 02, 2014 10:26 pm
Location: Germany,Lowersaxony
Contact: Website

Re: Bandicam causing intermittent freezing

Tue Aug 02, 2016 6:12 pm

Hello Drew2452,

could you please tell us your system specs and your format settings?

If you don't know your specs, you can find them using the tool in the forum rules.

Have a nice day,
--Zuzu_Typ--
Thank you for reading my post. I hope you understand my "English".
I'm the German translator for some of Bandisoft's products and websites
(mostly Bandicut and Honeycam).

User avatar
Bandicam Company
Site Admin
Posts: 6366
Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam causing intermittent freezing

Wed Aug 03, 2016 11:43 am

Hello!

Which video codec did you use?

Please try the solutions below and let us know your result.

1. Download the latest version of Bandicam from https://www.bandicam.com/downloads/

2. Click the 'Reset' button (No. 8)
Image

3. Choose the "H264 (CPU)" video codec.

Drew2452
Posts: 6
Joined: Tue Aug 02, 2016 3:17 pm

Re: Bandicam causing intermittent freezing

Wed Aug 10, 2016 3:28 am

Bandisoft wrote:Hello!

Which video codec did you use?

Please try the solutions below and let us know your result.

1. Download the latest version of Bandicam from https://www.bandicam.com/downloads/

2. Click the 'Reset' button (No. 8)
Image

3. Choose the "H264 (CPU)" video codec.


I have followed all the steps provided here, and am now given an entirely new problem. I did not notice any freezing while streaming Halo Wars from my Xbox One to my PC, but upon reviewing the recording I discovered that the video was horribly distorted. The audio quality was perfectly fine, but the video quality was horrendous. I'll post a link of the recorded video below.

https://youtu.be/QsSrClH53uk

Drew2452
Posts: 6
Joined: Tue Aug 02, 2016 3:17 pm

Re: Bandicam causing intermittent freezing

Wed Aug 10, 2016 3:36 am

Drew2452 wrote:
Bandisoft wrote:Hello!

Which video codec did you use?

Please try the solutions below and let us know your result.

1. Download the latest version of Bandicam from https://www.bandicam.com/downloads/

2. Click the 'Reset' button (No. 8)
Image

3. Choose the "H264 (CPU)" video codec.


I have followed all the steps provided here, and am now given an entirely new problem. I did not notice any freezing while streaming Halo Wars from my Xbox One to my PC, but upon reviewing the recording I discovered that the video was horribly distorted. The audio quality was perfectly fine, but the video quality was horrendous. I'll post a link of the recorded video below.

https://youtu.be/QsSrClH53uk


UPDATE: I have discovered that the video is horribly distorted while viewing the video stored locally on my computer, but it is fine when uploaded to YouTube. I don't know why this is, perhaps a result of YouTube ironing it out before posting it. Either way, my problem still stands that videos stored locally on my computer are horribly distorted.

Drew2452
Posts: 6
Joined: Tue Aug 02, 2016 3:17 pm

Re: Bandicam causing intermittent freezing

Wed Aug 10, 2016 10:44 am

Zuzu_Typ wrote:Hello Drew2452,

could you please tell us your system specs and your format settings?

If you don't know your specs, you can find them using the tool in the forum rules.

Have a nice day,
--Zuzu_Typ--


The computer I'm using, I just finished building recently, so I know most of the specs myself. But just to be sure, I used the tool you left a link to. Thanks again.

----------------------------------------------------------------------------
System Overview
----------------------------------------------------------------------------
OS : Windows 10 (64bit)
CPU : 3044 Mhz x4 ( GenuineIntel )
IE Version : 9.11.10586.0
DirectX : version 9.0 or later Installed (4.09.00.0904)
VGA : Radeon (TM) RX 480 Graphics
Sound Card : 3 Dev(s) Installed
Temp Path : C:\Users\Andrew\AppData\Local\Temp\ (Folder ok) (Free:28571MB) (Write test ok) (TempFileCount:188)
System Path : C:\WINDOWS
LangID : 1033 / 1033 (Sys/User)
UserType : Admin
AppPath : C:\Users\Andrew\AppData\Roaming (ok)
Bandicam : 3, 1, 1, 1073 Installed
System Time : 2016-08-09 18:41:12

----------------------------------------------------------------------------
Installed Program List
----------------------------------------------------------------------------
AMD Settings
ASUS Product Register Program
Apple Application Support (32-bit)
Apple Software Update
Bandicam
Bandisoft MPEG-1 Decoder
Futuremark SystemInfo
Google Chrome
Google Update Helper
Intel(R) Chipset Device Software
Mediatek RT2870 Wireless LAN Card
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24210
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24210
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24210
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24210
NETGEAR A6200 Genie
NVIDIA PhysX
PlaysTV
Raptr
Realtek Ethernet Controller Driver
Realtek High Definition Audio Driver
Steam
UE4 Prerequisites (x64)
VideoPad Video Editor
WavePad Sound Editor

----------------------------------------------------------------------------
Running Process List
----------------------------------------------------------------------------
[System Process]
System
smss.exe
csrss.exe
wininit.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
atiesrxx.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
spoolsv.exe
svchost.exe
svchost.exe
AppleMobileDeviceService.exe
dasHost.exe
svchost.exe
plays_service.exe
WifiService.exe
mDNSResponder.exe
MsMpEng.exe
NisSrv.exe
SearchIndexer.exe
iPodService.exe
wlanext.exe
conhost.exe
csrss.exe
winlogon.exe
dwm.exe
atieclxx.exe
sihost.exe
taskhostw.exe
RuntimeBroker.exe
explorer.exe
ShellExperienceHost.exe
SearchUI.exe
SettingSyncHost.exe
RtkNGUI64.exe
A6200.exe
RadeonSettings.exe
iTunesHelper.exe
OneDrive.exe
Steam.exe
steamwebhelper.exe
SteamService.exe
raptr.exe
raptr_im.exe
playstv.exe
raptr_ep64.exe
plays_ep64.exe
svchost.exe
SkypeHost.exe
ApplicationFrameHost.exe
Microsoft.Photos.exe
XboxApp.exe
SystemSettings.exe
WinStore.Mobile.exe
videopad.exe
MpCmdRun.exe
Video.UI.exe
bdcam.exe
bdcam64.bin
chrome.exe
chrome.exe
chrome.exe
chrome.exe
chrome.exe
taskeng.exe
SearchProtocolHost.exe
SearchFilterHost.exe
audiodg.exe
dllhost.exe
dllhost.exe
bsa.exe

User avatar
Bandicam Company
Site Admin
Posts: 6366
Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam causing intermittent freezing

Wed Aug 10, 2016 2:25 pm

I have discovered that the video is horribly distorted while viewing the video stored locally on my computer, but it is fine when uploaded to YouTube.

It must be a problem with the codec or your media player.

Please try VLC media player or POT media player.


VGA : Radeon (TM) RX 480 Graphics

We will support the "H264 (AMD APP)" video codec for RX series on Bandicam 3.2.0 which will be released in a week.

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