peffe
Posts: 6
Joined: Tue Oct 04, 2016 9:33 pm

Bandicam crashes since Windows 10 Anniversary Update

Tue Oct 04, 2016 9:48 pm

Hi,

since I installed the Windows 10 Anniversary Update, Bandicam crashes everytime I try to record my Desktop.

My company purchesed this software a few days before for my workstation. At first it worked great. But since that update, it always crashes when I click on the "REC"-Button or press F12.

I already tried many settings, I found here in the forum, like
- disabling sound record
- AVI / MP4
- varios codecs
- disabling WIndows Store Apps Hook
- disabling "advanced Record Mode" (i don't know how it is called in the english version, I use the german translation)

and i also tried using older versions.
Nothing seems to help.

I need to record my desktop for my current project at work. :-/

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Bandicam Company
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Posts: 6358
Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam crashes since Windows 10 Anniversary Update

Wed Oct 05, 2016 12:10 pm

Hello peffe,

Uninstall Bandicam and download the latest version of Bandicam from https://www.bandicam.com/downloads/ and choose the "H264 (CPU)" video codec and try it again.

If you still have the problem, uninstall your graphics card driver and download the latest graphics card driver.
(You have to uninstall your graphics card driver, and then download the latest graphics card driver.)

Please let us know your result.

Thank you.

peffe
Posts: 6
Joined: Tue Oct 04, 2016 9:33 pm

Re: Bandicam crashes since Windows 10 Anniversary Update

Wed Oct 05, 2016 5:16 pm

Hey,
thank you for the reply.

I uninstalled Bandicam and my graphics card driver (AMD Crimson) completely, then restarted the computer, installed the latest graphics card driver and the latest version of bandicam. "H264 (CPU)" was already set.

Did not help. :-(

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Bandicam Company
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Re: Bandicam crashes since Windows 10 Anniversary Update

Thu Oct 06, 2016 12:09 pm

Can you take a screenshot and save the captured image file as .JPG?
Image

If you can't take a screenshot, it might be a problem with a copy-protection program.
Uninstall the copy-protection program or go to Windows Task Manager, and end the suspicious programs.

You may also try some old versions of Bandicam from http://www.filehorse.com/download-bandi ... -versions/

peffe
Posts: 6
Joined: Tue Oct 04, 2016 9:33 pm

Re: Bandicam crashes since Windows 10 Anniversary Update

Mon Oct 10, 2016 8:08 pm

I am not able to take a screenshot with Bandicam but the program does not crash when i try. But i can take screenshots by pressing the print key.

I can not find any copy-protection program in my task manager or any setting in windows. I have ended all processes I am able to in the task mananger and it does not help.

i am only using windows defender and smart screen but it does not even work when i deactivate them.

i already tried older versions of Bandicam. :-/

do you know if there is any setting in windows or in AMD Drivers which protects the screen?

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Zuzu_Typ
Posts: 356
Joined: Sun Mar 02, 2014 10:26 pm
Location: Germany,Lowersaxony
Contact: Website

Re: Bandicam crashes since Windows 10 Anniversary Update

Mon Oct 10, 2016 10:02 pm

Hi peffe,

I don't see why ending a copy protection software would help, as those shouldn't be running all the time.

And for drivers, except for really old or broken ones, shouldn't be a problem either.

What I do agree on though, is that there might be some kind of program disturbing Bandicam.

You might want to try killing non-critical programs via task manager.
I would recommend using process explorer instead of the windows 10 integrated task manager.

If you are unsure about whether or not a process is critical (necessary), just right click the item and select search online.

By non-critical I mean software like gaming utilities, geforce experience and other stuff that you don't need to have running right now.

I hope I was able to help you,
--Zuzu_Typ--
Thank you for reading my post. I hope you understand my "English".
I'm the German translator for some of Bandisoft's products and websites
(mostly Bandicut and Honeycam).

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SweDuck
Posts: 4
Joined: Sat Apr 11, 2015 1:39 pm

Re: Bandicam crashes since Windows 10 Anniversary Update

Wed Oct 12, 2016 2:12 am

Uninstall the Skype Preview (or whatever it were called) who came with that Windows update. Not sure if it helps for this particular problem but uninstalling it fixed several other software problems for me.

Ereshkigal
Posts: 15
Joined: Sat Jul 30, 2016 10:49 am

Re: Bandicam crashes since Windows 10 Anniversary Update

Wed Oct 12, 2016 7:42 am

I'm having the same issue. Sadly, @SweDuck and Bandisoft's advice didn't work; it still crashes no matter what.

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Bandicam Company
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Posts: 6358
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Re: Bandicam crashes since Windows 10 Anniversary Update

Wed Oct 12, 2016 11:50 am

Hi Ereshkigal,

Can you take a screenshot and save the captured image file as .JPG through Bandicam?

(If you can't take a screenshot with Bandicam, you have to find the program which is blocking Bandicam.)

Ereshkigal
Posts: 15
Joined: Sat Jul 30, 2016 10:49 am

Re: Bandicam crashes since Windows 10 Anniversary Update

Wed Oct 12, 2016 11:48 pm

While I can take a screenshot, I don't think it saved it. Do screenshots save to the same place as videos?

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Bandicam Company
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Re: Bandicam crashes since Windows 10 Anniversary Update

Thu Oct 13, 2016 4:29 pm

Hi Ereshkigal,

Yes, the output path of captured videos and images are the same.
By default, it is "C:\Users\USER NAME\Documents\Bandicam".

You can find more information on the following page.
https://www.bandicam.com/support/settings/output/

peffe
Posts: 6
Joined: Tue Oct 04, 2016 9:33 pm

Re: Bandicam crashes since Windows 10 Anniversary Update

Thu Oct 13, 2016 5:22 pm

I uninstalled "Skype Preview" app, ended every task i can, ... installed latest drivers, etc.. Nothing helps.

My impression is that Bandicam is not able to create files - despite admin rights - no matter on which partition.

I also tested other screen recorder programs - they work well (... but have less options, e.g. 60 fps capturing)

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Zuzu_Typ
Posts: 356
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Location: Germany,Lowersaxony
Contact: Website

Re: Bandicam crashes since Windows 10 Anniversary Update

Thu Oct 13, 2016 9:58 pm

You could try taking a look at the windows event log.

(Windows/Home-Key on the keyboard -> Type "Event" -> pick the event log (or something like that) -> go to windows protocols -> go to the first entry (something like software))

There should be a report of Bandicam crashing, if not, please have bandicam crash once more.

Please add the information you find.
Thank you for reading my post. I hope you understand my "English".
I'm the German translator for some of Bandisoft's products and websites
(mostly Bandicut and Honeycam).

Ereshkigal
Posts: 15
Joined: Sat Jul 30, 2016 10:49 am

Re: Bandicam crashes since Windows 10 Anniversary Update

Fri Oct 14, 2016 1:22 pm

Bandisoft wrote:Hi Ereshkigal,

Yes, the output path of captured videos and images are the same.
By default, it is "C:\Users\USER NAME\Documents\Bandicam".

You can find more information on the following page.
https://www.bandicam.com/support/settings/output/



In that case, the captured images were not saved. However, Bandicam didn't crash when they were taken.

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Bandicam Company
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Re: Bandicam crashes since Windows 10 Anniversary Update

Mon Oct 17, 2016 4:23 pm

Hi Ereshkigal,

Thank you for getting back to us.

There might be a hooking fail issue.
Let us know the following information to understand your situation.

1. Which games are you trying to record?

2. Are you able to record your target window through the 'Screen Recording Mode' of Bandicam?
- Screen Recording Mode: https://www.bandicam.com/how-to/screen-recorder/

3. What is the destination folder path? Have you changed it after installing Bandicam?
(By default, it is "C:\Users\USER NAME\Documents\Bandicam").

We are waiting for your reply.
Thank you.

Ereshkigal
Posts: 15
Joined: Sat Jul 30, 2016 10:49 am

Re: Bandicam crashes since Windows 10 Anniversary Update

Wed Oct 19, 2016 1:01 pm

1. I am not trying to record any games.

2. Given the fact that I am posting in this thread, I can't use "screen recording mode".

3. My destination folder is the default.

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Bandicam Company
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Re: Bandicam crashes since Windows 10 Anniversary Update

Wed Oct 19, 2016 1:26 pm

Hi Ereshkigal,

1. I am not trying to record any games.

What is your recording target?

2. Given the fact that I am posting in this thread, I can't use "screen recording mode".

When you are trying to use "screen recording mode", what happens with your PC and Bandicam?

peffe
Posts: 6
Joined: Tue Oct 04, 2016 9:33 pm

Re: Bandicam crashes since Windows 10 Anniversary Update

Wed Oct 19, 2016 4:26 pm

Zuzu_Typ wrote:You could try taking a look at the windows event log.

(Windows/Home-Key on the keyboard -> Type "Event" -> pick the event log (or something like that) -> go to windows protocols -> go to the first entry (something like software))

There should be a report of Bandicam crashing, if not, please have bandicam crash once more.

Please add the information you find.


Name der fehlerhaften Anwendung: bdcam.exe, Version: 3.2.5.1125, Zeitstempel: 0x57fb1da4
Name des fehlerhaften Moduls: bdcam.exe, Version: 3.2.5.1125, Zeitstempel: 0x57fb1da4
Ausnahmecode: 0xc0000005
Fehleroffset: 0x000be758
ID des fehlerhaften Prozesses: 0x2c90
Startzeit der fehlerhaften Anwendung: 0x01d229d97b8d43ea
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Bandicam\bdcam.exe
Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Bandicam\bdcam.exe
Berichtskennung: ceddf957-0437-46b7-a49c-e8c1df6e0f2e
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

-----------------------------------------------------------------------------------

Fehlerbucket 108454500324, Typ 1
Ereignisname: APPCRASH
Antwort: Nicht verfügbar
CAB-Datei-ID: 0

Problemsignatur:
P1: bdcam.exe
P2: 3.2.5.1125
P3: 57fb1da4
P4: bdcam.exe
P5: 3.2.5.1125
P6: 57fb1da4
P7: c0000005
P8: 000be758
P9:
P10:

Angefügte Dateien:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER917E.tmp.WERInternalMetadata.xml

Diese Dateien befinden sich möglicherweise hier:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_bdcam.exe_7026392c31cf26e00e471a88a4682569c8e7a3f_c72784e8_32919c99

Analysesymbol:
Es wird erneut nach einer Lösung gesucht: 0
Berichts-ID: ceddf957-0437-46b7-a49c-e8c1df6e0f2e
Berichtstatus: 1
Bucket mit Hash: a8e4a6fbaec045951f8e9188a33c8326

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Bandicam Company
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Posts: 6358
Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam crashes since Windows 10 Anniversary Update

Wed Oct 19, 2016 6:34 pm

Hi peffe,

Name der fehlerhaften Anwendung: bdcam.exe, Version: 3.2.5.1125, Zeitstempel: 0x57fb1da4
Name des fehlerhaften Moduls: bdcam.exe, Version: 3.2.5.1125, Zeitstempel: 0x57fb1da4
Ausnahmecode: 0xc0000005
Fehleroffset: 0x000be758
ID des fehlerhaften Prozesses: 0x2c90
Startzeit der fehlerhaften Anwendung: 0x01d229d97b8d43ea
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Bandicam\bdcam.exe
Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Bandicam\bdcam.exe
Berichtskennung: ceddf957-0437-46b7-a49c-e8c1df6e0f2e
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

-----------------------------------------------------------------------------------

Fehlerbucket 108454500324, Typ 1
Ereignisname: APPCRASH
Antwort: Nicht verfügbar
CAB-Datei-ID: 0

Problemsignatur:
P1: bdcam.exe
P2: 3.2.5.1125
P3: 57fb1da4
P4: bdcam.exe
P5: 3.2.5.1125
P6: 57fb1da4
P7: c0000005
P8: 000be758
P9:
P10:

Angefügte Dateien:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER917E.tmp.WERInternalMetadata.xml

Diese Dateien befinden sich möglicherweise hier:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_bdcam.exe_7026392c31cf26e00e471a88a4682569c8e7a3f_c72784e8_32919c99

Analysesymbol:
Es wird erneut nach einer Lösung gesucht: 0
Berichts-ID: ceddf957-0437-46b7-a49c-e8c1df6e0f2e
Berichtstatus: 1
Bucket mit Hash: a8e4a6fbaec045951f8e9188a33c8326


We have checked out your event log, but we couldn't specify the cause of your issue.
For further investigation, could you send two kinds of files as below to bandicam@bandisoft.com?

1. Files in "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_bdcam.exe_7026392c31cf26e00e471a88a4682569c8e7a" folder

2. a dmp file in "C:\Windows\Minidump"

Ereshkigal
Posts: 15
Joined: Sat Jul 30, 2016 10:49 am

Re: Bandicam crashes since Windows 10 Anniversary Update

Wed Oct 19, 2016 10:49 pm

Bandisoft wrote:Hi Ereshkigal,

1. I am not trying to record any games.

What is your recording target?

2. Given the fact that I am posting in this thread, I can't use "screen recording mode".

When you are trying to use "screen recording mode", what happens with your PC and Bandicam?




My recording target is Famitracker, a music program. When I try to record, Bandicam crashes, and basically crashes the whole computer. The only way to get out of it is to sign out. Also, when I open the task manager, it also crashes.

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