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Bandicam Company
Site Admin
Posts: 6358
Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam crashes since Windows 10 Anniversary Update

Thu Oct 20, 2016 5:27 pm

Dear Ereshkigal,

Could you please send a dump file after it crashes?

Please refer to http://mywindowshub.com/how-to-configur ... s-on-bsod/ to make the dump file.


* Summary
1. Configure Windows settings to create Dump Files.
2. Start Bandicam and click/press the record button.
3. After it crashes, send the MEMORY.DMP file or Small Memory dump file to bandicam@bandisoft.com

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Zuzu_Typ
Posts: 356
Joined: Sun Mar 02, 2014 10:26 pm
Location: Germany,Lowersaxony
Contact: Website

Re: Bandicam crashes since Windows 10 Anniversary Update

Fri Oct 21, 2016 12:29 am

That doesn't sound good at all...

Maybe it's a deeper problem with your system configuration.

I would suggest to run the windows integrity test (Integritätsüberprüfung).
It should be harmless, however, I've had even worse stuff happening to me by doing so. Luckily I was able to load a system restore point.
That's why I would suggest creating one (just search for "Wiederherstellungspunkt erstellen" in the start-menu-search)

To run the integrity test you have to open a command prompt with administrator rights (search for "cmd", right click it and select "Als Administrator ausführen") and type in

Code: Select all

sfc /scannow


If there are any problems, it will fix them.

This is likely not the source of your problems, but fixing windows is never a bad task. :D
Thank you for reading my post. I hope you understand my "English".
I'm the German translator for some of Bandisoft's products and websites
(mostly Bandicut and Honeycam).

Ereshkigal
Posts: 15
Joined: Sat Jul 30, 2016 10:49 am

Re: Bandicam crashes since Windows 10 Anniversary Update

Sat Oct 22, 2016 12:20 pm

I'm sorry that I explained things poorly. The computer does not BSoD. Instead, it goes into this sort of "loop" where Windows Explorer and the desktop repeatedly crash, restart, and then crash again. While a debugger is run that successfully found the error(paraphrased: and unhandled win32 exception) but the debugger itself crashes before it can be fixed.

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Zuzu_Typ
Posts: 356
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Location: Germany,Lowersaxony
Contact: Website

Re: Bandicam crashes since Windows 10 Anniversary Update

Sat Oct 22, 2016 10:01 pm

You cannot use a debugger on Bandisoft's products.

I didn't think there was a BSoD.

Still that is nowhere near expected behavior and could be caused by a damaged program / service.

If it is not caused by a third-party software and (probably) not by a virus, where else is it supposedly coming from?
Thank you for reading my post. I hope you understand my "English".
I'm the German translator for some of Bandisoft's products and websites
(mostly Bandicut and Honeycam).

Ereshkigal
Posts: 15
Joined: Sat Jul 30, 2016 10:49 am

Re: Bandicam crashes since Windows 10 Anniversary Update

Sun Oct 23, 2016 2:03 pm

I'll get a video of what happens tomorrow.

Ereshkigal
Posts: 15
Joined: Sat Jul 30, 2016 10:49 am

Re: Bandicam crashes since Windows 10 Anniversary Update

Sun Oct 23, 2016 10:11 pm

Here is the video. I apologize in advance for the poor quality, since I had to record it on my phone. However, I'm sure you can still see what happens.

https://drive.google.com/open?id=0B0pbZwhelGj5VlBkcUlxdEpOS28

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Zuzu_Typ
Posts: 356
Joined: Sun Mar 02, 2014 10:26 pm
Location: Germany,Lowersaxony
Contact: Website

Re: Bandicam crashes since Windows 10 Anniversary Update

Mon Oct 24, 2016 1:10 am

It's no wonder that doesn't work.

Bandicam has something builtin to block debuggers - as I said, you cannot use a debugger on Bandisoft's products.
Thank you for reading my post. I hope you understand my "English".
I'm the German translator for some of Bandisoft's products and websites
(mostly Bandicut and Honeycam).

Ereshkigal
Posts: 15
Joined: Sat Jul 30, 2016 10:49 am

Re: Bandicam crashes since Windows 10 Anniversary Update

Mon Oct 24, 2016 4:24 am

The debugger runs automatically.

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Zuzu_Typ
Posts: 356
Joined: Sun Mar 02, 2014 10:26 pm
Location: Germany,Lowersaxony
Contact: Website

Re: Bandicam crashes since Windows 10 Anniversary Update

Mon Oct 24, 2016 4:55 am

It does, once you click on debug ;)
Thank you for reading my post. I hope you understand my "English".
I'm the German translator for some of Bandisoft's products and websites
(mostly Bandicut and Honeycam).

Ereshkigal
Posts: 15
Joined: Sat Jul 30, 2016 10:49 am

Re: Bandicam crashes since Windows 10 Anniversary Update

Mon Oct 24, 2016 11:05 am

Okay, that was a little silly of me :oops: If I don't run the debugger, Bandicam simply closes. Of course, the fact that I can't record anything still remains.

User avatar
Zuzu_Typ
Posts: 356
Joined: Sun Mar 02, 2014 10:26 pm
Location: Germany,Lowersaxony
Contact: Website

Re: Bandicam crashes since Windows 10 Anniversary Update

Mon Oct 24, 2016 11:37 pm

Can you send us a short system analysis, using the Bandisoft System Analyst?

Maybe that will help a bit.

I wish you luck,
--Zuzu_Typ--
Thank you for reading my post. I hope you understand my "English".
I'm the German translator for some of Bandisoft's products and websites
(mostly Bandicut and Honeycam).

Ereshkigal
Posts: 15
Joined: Sat Jul 30, 2016 10:49 am

Re: Bandicam crashes since Windows 10 Anniversary Update

Tue Oct 25, 2016 8:42 am

The Analysis:

----------------------------------------------------------------------------
System Overview
----------------------------------------------------------------------------
OS : Windows 10 (64bit)
CPU : 2188 Mhz x4 ( GenuineIntel )
IE Version : 9.11.14393.0
DirectX : version 9.0 or later Installed (4.09.00.0904)
VGA : Intel(R) HD Graphics Family
Sound Card : 1 Dev(s) Installed
Temp Path : C:\Users\james\AppData\Local\Temp\ (Folder ok) (Free:12781MB) (Write test ok) (TempFileCount:250)
System Path : C:\WINDOWS
LangID : 1033 / 1033 (Sys/User)
UserType : Admin
AppPath : C:\Users\james\AppData\Roaming (ok)
Bandicam : 3, 2, 4, 1118 Installed
System Time : 2016-10-24 16:40:09

----------------------------------------------------------------------------
Installed Program List
----------------------------------------------------------------------------
Tools for .Net 3.5
Active Directory Authentication Library for SQL Server (x86)
Adobe Flash Player 23 NPAPI
Apple Application Support
Apple Software Update
Application Insights Tools for Visual Studio 2015
Audacity 2.1.2
Azure AD Authentication Connected Service
AzureTools.Notifications
Bandicam
Bandisoft MPEG-1 Decoder
Bitmap Font Writer (remove only)
Blend for Visual Studio SDK for .NET 4.5
D3DX10
Dotfuscator and Analytics Community Edition 5.22.0
Entity Framework 6.1.3 Tools for Visual Studio 2015 Update 1
Google Chrome
Google Drive
Google Earth
Google Update Helper
Google Update Helper
Hotfix for Microsoft Visual C++ 2010 Express - ENU (KB2542054)
Hotfix for Microsoft Visual C++ 2010 Express - ENU (KB2635973)
Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB2280741)
Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB2284668)
Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB2295689)
Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB2420513)
Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB2452649)
Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB2455033)
Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB2485545)
Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB982517)
Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB982721)
Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB983233)
HxD Hex Editor version 1.7.7.0
Intel(R) Processor Graphics
Java 8 Update 92
Java Auto Updater
Java SE Development Kit 8 Update 92
Junk Mail filter update
LAME v3.99.3 (for Windows)
LEGO Digital Designer
LeapdroidVM
MSBuild/NuGet Integration 14.0 (x86)
MSVCRT
MSVCRT110
MSVCRT_amd64
Megaman Day in the Limelight 2 v1.6 version 1.5
Microsoft .NET Core 5.0 SDK
Microsoft .NET Framework 4 Multi-Targeting Pack
Microsoft .NET Framework 4.5 Multi-Targeting Pack
Microsoft .NET Framework 4.5.1 Multi-Targeting Pack
Microsoft .NET Framework 4.5.1 Multi-Targeting Pack (ENU)
Microsoft .NET Framework 4.5.1 RC Multi-Targeting Pack for Windows Store Apps
Microsoft .NET Framework 4.5.1 RC Multi-Targeting Pack for Windows Store Apps (ENU)
Microsoft .NET Framework 4.5.1 SDK
Microsoft .NET Framework 4.5.2 Multi-Targeting Pack
Microsoft .NET Framework 4.5.2 Multi-Targeting Pack (ENU)
Microsoft .NET Framework 4.6 SDK
Microsoft .NET Framework 4.6 Targeting Pack
Microsoft .NET Framework 4.6 Targeting Pack (ENU)
Microsoft .NET Framework 4.6.1 Developer Pack
Microsoft .NET Framework 4.6.1 SDK
Microsoft .NET Framework 4.6.1 Targeting Pack
Microsoft .NET Framework 4.6.1 Targeting Pack (ENU)
Microsoft ASP.NET MVC 4 - Visual Studio 2015 - ENU
Microsoft ASP.NET Web Frameworks and Tools - Visual Studio 2015 - ENU
Microsoft ASP.NET Web Pages 2 - Visual Studio 2015 - ENU
Microsoft ASP.NET and Web Tools 2015.1 (Beta8) - Visual Studio 2015
Microsoft Agents for Visual Studio 2015 Preview
Microsoft Agents for Visual Studio 2015 Preview - ENU
Microsoft Application Error Reporting
Microsoft Azure Mobile Services Connected Service
Microsoft Azure Mobile Services SDK V2.0
Microsoft Azure Mobile Services Tools for Visual Studio - v1.4
Microsoft Azure Shared Components for Visual Studio 2015 - v1.8
Microsoft Azure Storage Connected Service
Microsoft Blend for Visual Studio 2015
Microsoft Blend for Visual Studio 2015 - ENU
Microsoft Build Tools 14.0 (x86)
Microsoft Build Tools Language Resources 14.0 (x86)
Microsoft Expression Blend SDK for .NET 4
Microsoft Help Viewer 2.2
Microsoft Help Viewer 2.2
Microsoft NuGet - Visual Studio 2015
Microsoft Portable Library Multi-Targeting Pack
Microsoft Portable Library Multi-Targeting Pack Language Pack - enu
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft SQL Server 2014 Management Objects
Microsoft SQL Server 2014 T-SQL Language Service
Microsoft SQL Server 2016 Management Objects
Microsoft SQL Server 2016 T-SQL Language Service
Microsoft SQL Server Compact 3.5 SP2 ENU
Microsoft SQL Server Data Tools - enu (14.0.60519.0)
Microsoft System CLR Types for SQL Server 2014
Microsoft System CLR Types for SQL Server 2016
Microsoft Visual C++ Compilers 2010 Standard - enu - x86
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4974
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2010 x86 Runtime - 10.0.40219
Microsoft Visual C++ 2010 Express - ENU
Microsoft Visual C++ 2010 Express - ENU
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24212
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24212
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24212
Microsoft Visual C++ 2015 x86 Debug Runtime - 14.0.24212
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24212
Microsoft Visual Studio 2010 Service Pack 1
Microsoft Visual Studio 2010 Service Pack 1
Microsoft Visual Studio 2015 Devenv
Microsoft Visual Studio 2015 Devenv Resources
Microsoft Visual Studio 2015 Preparation
Microsoft Visual Studio 2015 Preparation
Microsoft Visual Studio 2015 Preparation
Microsoft Visual Studio 2015 Profiling Tools
Microsoft Visual Studio 2015 SDK - ENU
Microsoft Visual Studio 2015 SDK - ENU
Microsoft Visual Studio 2015 SDK - ENU
Microsoft Visual Studio 2015 SDK Language Pack - ENU
Microsoft Visual Studio 2015 Shell (Minimum)
Microsoft Visual Studio 2015 Shell (Minimum) Interop Assemblies
Microsoft Visual Studio 2015 Shell (Minimum) Resources
Microsoft Visual Studio 2015 Test Tools Language Pack - ENU
Microsoft Visual Studio 2015 Update 3 Diagnostic Tools - ENU
Microsoft Visual Studio 2015 Update 3 Diagnostic Tools - x86
Microsoft Visual Studio 2015 Update 3 Diagnostic Tools - x86
Microsoft Visual Studio 2015 Update 3 Diagnostic Tools - x86
Microsoft Visual Studio 2015 Update 3 Performance Debugger Web Views
Microsoft Visual Studio 2015 Update 3.1 Team Explorer Language Pack - ENU
Microsoft Visual Studio 2015 Windows Diagnostic Tools
Microsoft Visual Studio 2015 Windows Diagnostic Tools - ENU
Microsoft Visual Studio 2015 XAML Application Timeline
Microsoft Visual Studio 2015 XAML Application Timeline - ENU
Microsoft Visual Studio 2015 XAML Designer
Microsoft Visual Studio 2015 XAML Designer - ENU
Microsoft Visual Studio 2015 XAML Visual Diagnostics
Microsoft Visual Studio 2015 XAML Visual Diagnostics - ENU
Microsoft Visual Studio Community 2015
Microsoft Visual Studio Community 2015 - ENU
Microsoft Visual Studio Community 2015 with Updates
Microsoft Visual Studio Connected Services
Microsoft Visual Studio Services Hub
Microsoft VisualStudio JavaScript Language Service
Microsoft VisualStudio JavaScript Project System
Microsoft.VisualStudio.Office365
Movie Maker
Movie Maker
Mozilla Firefox 49.0.2 (x86 en-US)
Mozilla Maintenance Service
Multi-Device Hybrid Apps using C# - Templates - ENU
MuseScore 2
Office 15 Click-to-Run Extensibility Component
Office 15 Click-to-Run Localization Component
PeaZip 5.6.0
Photo Common
Photo Gallery
Photo Gallery
PreEmptive Analytics Visual Studio Components
Prerequisites for SSDT
Prerequisites for SSDT
Python Launcher
Quicken 2014
Roslyn Language Services - x86
Roslyn Language Services - x86
SketchUp 2014
Skype™ 7.7
Synthesia
Team Explorer for Microsoft Visual Studio 2015 Update 3.1
Test Tools for Microsoft Visual Studio 2015
TypeScript Power Tool
TypeScript Tools for Microsoft Visual Studio 2015
Universal CRT Extension SDK
Universal CRT Extension SDK
Universal CRT Headers Libraries and Sources
Universal CRT Headers Libraries and Sources
Universal CRT Redistributable
Universal CRT Tools x86
Update for Microsoft Visual Studio 2015 (KB3165756)
VS Update core components
Visual C++ CRT Headers Package
Visual C++ Compiler/Tools Premium ARM Base Package
Visual C++ Compiler/Tools Premium ARM Base Resource Package
Visual C++ Compiler/Tools Premium X64 ARM Cross Package
Visual C++ Compiler/Tools Premium X64 ARM Cross Resource Package
Visual C++ Compiler/Tools Premium X64 Base Package
Visual C++ Compiler/Tools Premium X64 Base Resource Package
Visual C++ Compiler/Tools Premium X64 Native Package
Visual C++ Compiler/Tools Premium X64 Native Resource Package
Visual C++ Compiler/Tools Premium X64 X86 Cross Package
Visual C++ Compiler/Tools Premium X64 X86 Cross Resource Package
Visual C++ Compiler/Tools Premium X86 ARM Cross Package
Visual C++ Compiler/Tools Premium X86 ARM Cross Resource Package
Visual C++ Compiler/Tools Premium X86 Base Package
Visual C++ Compiler/Tools Premium X86 Base Resource Package
Visual C++ Compiler/Tools Premium X86 Native Package
Visual C++ Compiler/Tools Premium X86 Native Resource Package
Visual C++ Compiler/Tools Premium X86 X64 Cross Package
Visual C++ Compiler/Tools Premium X86 X64 Cross Resource Package
Visual C++ Compiler/Tools X64 ARM Cross Package
Visual C++ Compiler/Tools X64 ARM Cross Resource Package
Visual C++ Compiler/Tools X64 Base Package
Visual C++ Compiler/Tools X64 Base Resource Package
Visual C++ Compiler/Tools X64 Native Package
Visual C++ Compiler/Tools X64 Native Resource Package
Visual C++ Compiler/Tools X64 X86 Cross Package
Visual C++ Compiler/Tools X64 X86 Cross Resource Package
Visual C++ Compiler/Tools X86 ARM Cross Package
Visual C++ Compiler/Tools X86 ARM Cross Resource Package
Visual C++ Compiler/Tools X86 Base Package
Visual C++ Compiler/Tools X86 Base Package
Visual C++ Compiler/Tools X86 Base Resource Package
Visual C++ Compiler/Tools X86 Base Resource Package
Visual C++ Compiler/Tools X86 Native Package
Visual C++ Compiler/Tools X86 Native Resource Package
Visual C++ Compiler/Tools X86 X64 Cross Package
Visual C++ Compiler/Tools X86 X64 Cross Resource Package
Visual C++ IDE Base Package
Visual C++ IDE Base Resource Package
Visual C++ IDE Base Resource Package
Visual C++ IDE Common Package
Visual C++ IDE Common Resource Package
Visual C++ IDE Core Package
Visual C++ IDE Core Professional Plus Resource Package
Visual C++ IDE Core Professional Plus Resource Package
Visual C++ IDE Core Professional Plus Resource Package
Visual C++ IDE Core Professional Plus Resource Package
Visual C++ IDE Core Professional Plus Resource Package
Visual C++ IDE Core Professional Plus Resource Package
Visual C++ IDE Core Professional Plus Resource Package
Visual C++ IDE Core Professional Plus Resource Package
Visual C++ IDE Core Professional Plus Resource Package
Visual C++ IDE Core Professional Plus Resource Package
Visual C++ IDE Core Professional Plus Resource Package
Visual C++ IDE Core Professional Plus Resource Package
Visual C++ IDE Core Professional Plus Resource Package
Visual C++ IDE Core Professional Plus Resource Package
Visual C++ IDE Debugger Package
Visual C++ IDE Debugger Resource Package
Visual C++ IDE Desktop Plus Package
Visual C++ IDE Desktop Plus Resource Package
Visual C++ IDE Optional Desktop Support Package
Visual C++ IDE Optional MFC Support Package
Visual C++ IDE Optional XP Support Package
Visual C++ IDE Professional Core Package
Visual C++ IDE Professional Plus Package
Visual C++ IDE Professional Plus Resource Package
Visual C++ IDE Windows Express Plus Package
Visual C++ Library ATL ARM Package
Visual C++ Library ATL Headers Package
Visual C++ Library ATL Source Package
Visual C++ Library ATL X64 Package
Visual C++ Library ATL X86 Package
Visual C++ Library CRT ARM Desktop Package
Visual C++ Library CRT ARM Redist Package
Visual C++ Library CRT ARM Store Package
Visual C++ Library CRT Redist Resource Package
Visual C++ Library CRT Source Package
Visual C++ Library CRT X64 Desktop Package
Visual C++ Library CRT X64 Redist Package
Visual C++ Library CRT X64 Store Package
Visual C++ Library CRT X86 Desktop Package
Visual C++ Library CRT X86 Redist Package
Visual C++ Library CRT X86 Store Package
Visual C++ Library MFC Headers Package
Visual C++ Library MFC MBCS Package
Visual C++ Library MFC Source Package
Visual C++ Library MFC X64 Package
Visual C++ Library MFC X86 Package
Visual C++ Library PGO ARM Package
Visual C++ Library PGO Headers Package
Visual C++ Library PGO X64 Package
Visual C++ Library PGO X86 Package
Visual C++ Library PGO X86 Package
Visual C++ MFC Items Package
Visual C++ MFC Items Resource Package
Visual C++ MSBuild ARM Package
Visual C++ MSBuild Base Package
Visual C++ MSBuild Base Resource Package
Visual C++ MSBuild X64 Package
Visual C++ MSBuild X86 Package
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Visual C++ Professional Templates Package
Visual C++ Professional Templates Resource Package
Visual Studio 2012 Verification SDK
Visual Studio 2015 Update 3 (KB3022398)
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Windows Espc Package
Windows Espc Resource Package
Windows Live Communications Platform
Windows Live Essentials
Windows Live Essentials
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Windows Live PIMT Platform
Windows Live Photo Common
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Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
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Windows Live Writer
Windows Live Writer Resources
Windows Phone SDK 8.0 Assemblies for Visual Studio 2015
Windows Runtime Intellisense Content - en-us
Windows Software Development Kit
Windows Software Development Kit DirectX x86 Remote
Windows Software Development Kit for Windows Store Apps
Windows Software Development Kit for Windows Store Apps DirectX x86 Remote
Windows XP Targeting with C++
foobar2000 v1.3.12
vs_update3notification

----------------------------------------------------------------------------
Running Process List
----------------------------------------------------------------------------
[System Process]
System
smss.exe
csrss.exe
wininit.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
dasHost.exe
svchost.exe
svchost.exe
audiodg.exe
svchost.exe
svchost.exe
spoolsv.exe
mDNSResponder.exe
svchost.exe
officeclicktorun.exe
AppleMobileDeviceService.exe
svchost.exe
sqlwriter.exe
svchost.exe
MsMpEng.exe
Memory Compression
PresentationFontCache.exe
svchost.exe
NisSrv.exe
SearchIndexer.exe
iPodService.exe
WUDFHost.exe
csrss.exe
winlogon.exe
dwm.exe
sihost.exe
svchost.exe
taskhostw.exe
RuntimeBroker.exe
explorer.exe
ShellExperienceHost.exe
RemindersServer.exe
TabTip.exe
TabTip32.exe
SettingSyncHost.exe
WmiPrvSE.exe
MSASCuiL.exe
Discord.exe
Discord.exe
Dropbox.exe
iTunesHelper.exe
jusched.exe
Discord.exe
jucheck.exe
dllhost.exe
fontdrvhost.exe
ApplicationFrameHost.exe
Music.UI.exe
LockAppHost.exe
InputPersonalization.exe
taskhostw.exe
bdcam64.bin
firefox.exe
FamiTracker.exe
SearchUI.exe
FamiTracker.exe
SystemSettings.exe
Microsoft.Photos.exe
MpCmdRun.exe
FamiTracker.exe
smartscreen.exe
dllhost.exe
TabTip.exe
dllhost.exe
bsa.exe

User avatar
Bandicam Company
Site Admin
Posts: 6358
Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam crashes since Windows 10 Anniversary Update

Wed Oct 26, 2016 7:05 pm

Dear Ereshkigal,

1. Could you please send a dump file after it has crashed?
(http://mywindowshub.com/how-to-configur ... s-on-bsod/)

* Summary
a) Configure Windows settings to create Dump Files.
b) Start Bandicam and click the record button.
c) After it has crashed, send the MEMORY.DMP file or Small Memory dump file to bandicam@bandisoft.com


2. Uncheck "Use enhanced capture method (faster, Windows 8 or above)" and try it again. (No. 4)
Image

Ereshkigal
Posts: 15
Joined: Sat Jul 30, 2016 10:49 am

Re: Bandicam crashes since Windows 10 Anniversary Update

Thu Oct 27, 2016 10:12 am

1. Again, the crash does not cause a BSOD, so this option doesn't work.

2. This option didn't work either. Bandicam still crashes after deselecting this option.

User avatar
Bandicam Company
Site Admin
Posts: 6358
Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam crashes since Windows 10 Anniversary Update

Thu Oct 27, 2016 3:35 pm

Hello!

1. One Bandicam user solved the same issue by installing Microsoft Visual C++
Please install https://support.microsoft.com/en-gb/kb/2977003 and try it again.

2. If a certain program blocks Bandicam, it can happen.
Go to "Task Manager" and end suspicious programs as shown below:
Image

Please let us know your result.

JustASimpleChicken
Posts: 11
Joined: Sun Sep 11, 2016 3:27 am

Re: Bandicam crashes since Windows 10 Anniversary Update

Fri Oct 28, 2016 6:20 am

I have the same problem, and I tried installing the latest Microsoft Visual C++, and ended some programs, but it still crashes.

User avatar
Bandicam Company
Site Admin
Posts: 6358
Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam crashes since Windows 10 Anniversary Update

Fri Oct 28, 2016 4:05 pm

Dear JustASimpleChicken,

1. Can you take a screenshot of your computer screen as an image file (*.JPG) through Bandicam (Hotkey: F11)?

2. Could you please send a dump file after it has crashed?
(http://mywindowshub.com/how-to-configur ... s-on-bsod/)

* Summary
a) Configure Windows settings to create Dump Files.
b) Start Bandicam and click the record button.
c) After it has crashed, send the MEMORY.DMP file or Small Memory dump file to bandicam@bandisoft.com

3. Please also send your installed program list to bandicam@bandisoft.com
(You can check your installed program list from https://dl.bandisoft.com/tools/bsa.exe)


We look forward to hearing from you.

JustASimpleChicken
Posts: 11
Joined: Sun Sep 11, 2016 3:27 am

Re: Bandicam crashes since Windows 10 Anniversary Update

Sat Oct 29, 2016 10:48 am

1) What exactly do I take a screenshot on? Bandicam itself?
2) The MEMORY.DMP file contains items about a system crash, not a bandicam crash.
3) Take a look here: http://pastebin.com/XfB3GPQR

User avatar
Bandicam Company
Site Admin
Posts: 6358
Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam crashes since Windows 10 Anniversary Update

Mon Oct 31, 2016 4:48 pm

Hi JustASimpleChicken,

1) What exactly do I take a screenshot on? Bandicam itself?
Bandicam is able to take a screenshot with the "F11" hotkey.
Image
If you can't take a screenshot with Bandicam, it might be a problem with your anti-virus or DRM program.

2) The MEMORY.DMP file contains items about a system crash, not a bandicam crash.
If you send the MEMORY.DMP file to bandicam@bandisoft.com as soon as Bandicam has crashed, the Bandicam developer can check your problem.

3) Take a look here: http://pastebin.com/XfB3GPQR
Go to "Task Manager" and end suspicious programs such as AdobeIPCBroker.exe, Deskscapes64.exe, DS8Srv.exe, etc.
Image
If you find the trigger program, please let us know.

JustASimpleChicken
Posts: 11
Joined: Sun Sep 11, 2016 3:27 am

Re: Bandicam crashes since Windows 10 Anniversary Update

Tue Nov 15, 2016 11:34 am

Sorry if I have been inactive.

1) That's not what I was talking about. I'm talking about WHERE do I take the screenshot. I know to use Bandicam, but where do I take it? Bandicam settings?

2) That's not the point. Right after Bandicam crashes, the MEMORY.DMP file is unmodified. I found the file in C:\Windows\MEMORY.DMP (%SystemRoot%\memory.dmp). I have sent the MEMORY.DMP file to bandicam@bandisoft.com

**If the MEMORY.DMP file is somewhere else than there, please tell me.**

3) Thanks for the tip, but it didn't help me.

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