JustASimpleChicken
Posts: 11
Joined: Sun Sep 11, 2016 3:27 am

Re: Bandicam crashes since Windows 10 Anniversary Update

Wed Dec 07, 2016 5:46 am

It's been a while, what happened?

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Bandicam Company
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Posts: 7802
Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam crashes since Windows 10 Anniversary Update

Wed Dec 07, 2016 2:13 pm

We replied to your email.
But, we haven't received your feedback.

Could you please reply to our email or answer the questions below?

1. You can take a screenshot by clicking the "Camera" icon on Bandicam.
(You may take a screenshot of Bandicam settings or your desktop screen though the rectangle window.)
We just want to know if you're able to get the .JPG image file.
If you can't get the .JPG file, it must be a problem with your anti-virus or DRM program.
Image

2. Your memory.dmp file was created when ntkrnlmp.exe crashed.
(It's not the dump file when Bandicam crashed.)

Could you please send the dump file after crashing Bandicam?

JustASimpleChicken
Posts: 11
Joined: Sun Sep 11, 2016 3:27 am

Re: Bandicam crashes since Windows 10 Anniversary Update

Mon Mar 20, 2017 4:36 am

Sorry It has been a while since I posted.

Anyways, here is what I want to say about your questions.

1) It shows the border turning yellow, but no .jpg file is found of it.

2) I have no idea if Bandicam produces .dmp files once it crashes. If so, where would the .dmp be located?? (ex. C:\Program Files\Bandicam\crash.dmp or something like that.) I can't find the dump file after bandicam crashes. The only .dmp file I found was about my latest system kernel crash. The previous few posts you shared a link of how to create .dmp files after a BSOD. If it is a crash LOG, then that's something different.

Again, sorry for the long wait.

JustASimpleChicken
Posts: 11
Joined: Sun Sep 11, 2016 3:27 am

Re: Bandicam crashes since Windows 10 Anniversary Update

Mon Mar 20, 2017 4:54 am

Also, this is what would happen if I would press record (GIF).

Image

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Bandicam Company
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Posts: 7802
Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam crashes since Windows 10 Anniversary Update

Mon Mar 20, 2017 5:22 pm

Hello!

1) It shows the border turning yellow, but no .jpg file is found of it.
=> If you can't get the .jpg files, it must be a problem with the graphics card driver or anti-virus/copy-protection programs.

2) I have no idea if Bandicam produces .dmp files once it crashes. If so, where would the .dmp be located?
You can find the dump file from C:\Windows\MEMORY.DMP
(You have to send the dump file after crashing Bandicam)


Related FAQ
https://www.bandicam.com/faqs/cannot-run/

peffe
Posts: 6
Joined: Tue Oct 04, 2016 9:33 pm

Re: Bandicam crashes since Windows 10 Anniversary Update

Tue Apr 04, 2017 11:16 pm

I tested the latest bandicam version recently. It seems to work correctly now.

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Bandicam Company
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Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam crashes since Windows 10 Anniversary Update

Wed Apr 05, 2017 10:37 am

Hello peffe,

Thank you for your feedback.
We're glad to hear that!

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