Posts: 3
Joined: Sat Dec 31, 2016 9:08 am

Need a refund

Mon Jan 02, 2017 9:28 am

Bandicam was working really well for me in the trial and when i bought it, it worked well too. But recently it has stopped working entirely. It refuses to record came capture or window capture and just crashes my system, i really need to get a refund because now i am down 40 dollars.

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Posts: 356
Joined: Sun Mar 02, 2014 10:26 pm
Location: Germany,Lowersaxony
Contact: Website

Re: Need a refund

Mon Jan 02, 2017 12:14 pm

Hi mdaea,

you cannot get a refund if you've already registered Bandicam.
Bandisoft wrote:2. If the serial number is registered

A refund will be impossible, considering the characteristics of the software.
(fetched from here)

But instead of that, why don't you try to have your issue fixed?
Please take a quick look into the tips on how to get your Bandicam-issues solved (better known as forum rules)

The Bandisoft team aka the Bandicam Company will help you fix your issues for sure!

Until Bandisoft replies to your thread, please take a look into the FAQ and search the forum for people having the same issue.

Have a nice day and best regards,
Thank you for reading my post. I hope you understand my "English".
I'm the German translator for some of Bandisoft's products and websites
(mostly Bandicut and Honeycam).

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Bandicam Company
Site Admin
Posts: 6675
Joined: Mon Dec 20, 2010 12:19 pm

Re: Need a refund

Mon Jan 02, 2017 2:27 pm

Hi mdaea,

You have to find the cause of the problem.

1. Uninstall Bandicam and download the latest version of Bandicam from and click the 'Reset' button (No. 8) like below:

2. Can you record your computer screen through the 'Screen Recording Mode' of Bandicam (

3. Do you have the problem when you uncheck the "Record sound" option (No. 1)?

4. Do you have the problem when you choose the "H264 (CPU)" video codec (No. 3)?

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