Bandicam Crashes with LEGO Batman

[Ykkandri]

Hey everyone,

I encountered some problems while recording videos of the LEGO Batman video game. While playing the game on its own works perfectly, it crashes roughly a minute into gameplay when recording it with Bandicam, with the following error message: http://imgur.com/HWTcMG4. Although I also had severe problems recording "Batman: Arkham Asylum", Bandicam works smoothly with other games, mainly "Scribblenauts Unmasked" at the moment.

Has anyone had similar problems or could give some insight into this problem?

Thanks a lot in advance!


General Information:
Game: the LEGO Batman Videogame, Steam Version
Operating System: Windows 7 Professional
Graphics Card: NVIDIA GeForce GTX 970, Version 368.69
Bandicam Version: 3. 1. 1. 1073 (in German)
Recording Settings: http://imgur.com/nBlJXOf

[Bandicam Company]

Hello Ykkandri,

Please follow the steps below and try recording again.

1. Uninstall your graphics card driver, and install the latest graphics card driver.
2. Download the latest version of Bandicam from https://www.bandicam.com/downloads/
3. Select the H264 (CPU) video codec.

Thank you.

[Ykkandri]

Hey there!

I changed the drivers and codec and installed the latest version of Bandicam. While it worked smoothly at first, the game crashed again at the second test recording, again a few minutes into the game (after cutscenes etc, during the actual gameplay).

[Bandicam Company]

Hello Ykkandri,

Does the game crash at the same point after a cut scene every time?
Do you get any error message or dialog on the screen?
Do you have the same issue when you play and record other games?

We look forward to your reply.

Thank you.

[Ykkandri]

Hey there,

The game crashes not directly after a cutscene but rather roughly 2 Minutes into gameplay. I can freely move around, interact with the environment, battle enemies and so on. Until at some point or another the game crashes and bandicam stops recording. The crash always shows up this error message:

http://i199.photobucket.com/albums/aa16 ... dkmjc1.jpg
Sorry, the error message is in German, I hope it still is understandable

The game works without problems when not recording, and Bandicam worked perfectly with the previous game, Scribblenauts Unmasked.

[Bandicam Company]

Hi Ykkandri,

Thank you for getting back to us.

We are not able to recreate the game crash issue while recording "LEGO Batman" and unfortunately we don't have any other solutions than the ones on the linked page.

Start: I can't run Bandicam, it crashes/freezes/stops
https://www.bandicam.com/faqs/cannot-run/

We will keep an eye on this issue.

Thank you.