Crashes When I Hit Record

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Crashes When I Hit Record

Postby lovindisneymagic » Sat Jun 10, 2017 1:51 pm

Hello,

I only use screen-recording mode and have never had an issue before. Not sure what changed but Bandicam comes up fine until I hit record.

I've tried uninstalling and reinstalling.
I've seen tips to update or uninstall the latest drive - so far I've only uninstalled it. Not sure how to update...
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Re: Crashes When I Hit Record

Postby Bandicam Company » Sun Jun 11, 2017 11:25 pm

Hello,

Please follow the steps on the linked page.

Start: I can't run Bandicam, it crashes/freezes/stops
https://www.bandicam.com/faqs/cannot-run/

Thank you.
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Re: Crashes When I Hit Record

Postby lovindisneymagic » Fri Jun 16, 2017 8:58 pm

Bandicam Company wrote:Hello,

Please follow the steps on the linked page.

Start: I can't run Bandicam, it crashes/freezes/stops
https://www.bandicam.com/faqs/cannot-run/

Thank you.



Hi there,
I tried everything beneath [Step 3] Bandicam crashes/freezes when I start recording
and beneath others I tried to take a screenshot and it makes the action like it took one but it never takes one....does that mean there's a problem with my copy-protection program?
I've tried every other step and none of them worked.
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Re: Crashes When I Hit Record

Postby daisy_7up » Sat Jun 17, 2017 3:47 pm

Same here!!! This is the EXACT problem I am having. I have tried everything as well. What is going on? I tried reinstalling bandicam and I do get this message... which then I push ignore.. is that what is causing this problem?
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Re: Crashes When I Hit Record

Postby Bandicam Company » Mon Jun 19, 2017 1:07 am

Hello lovindisneymagic,

Do you have the same issue when you use other codecs like Xvid in an AVI container?
Please let us know your PC specs such as CPU, GPU, OS, antivirus software, and graphics driver version.

We look forward to your reply.
Thank you.
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Re: Crashes When I Hit Record

Postby Bandicam Company » Mon Jun 19, 2017 1:10 am

Hello daisy_7up,

First, please uninstall Bandicam and install the latest version of it.
If you still have the same issue, please let us know your PC specs such as CPU, GPU, OS, antivirus software, and graphics driver version.

We look forward to your reply.
Thank you.
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Re: Crashes When I Hit Record

Postby lovindisneymagic » Mon Jun 19, 2017 10:46 pm

Bandicam Company wrote:Hello lovindisneymagic,

Do you have the same issue when you use other codecs like Xvid in an AVI container?
Please let us know your PC specs such as CPU, GPU, OS, antivirus software, and graphics driver version.

We look forward to your reply.
Thank you.



I don't think I have any antivirus software
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Re: Crashes When I Hit Record

Postby Bandicam Company » Tue Jun 20, 2017 2:30 am

Hello lovindisneymagic,

Thank you for getting back to us.
Have you installed the latest version of the graphics driver?
Please download it from the linked page and install it.
https://downloadcenter.intel.com/downlo ... duct=87257.

And then, try recording again with the "Use enhanced capture method (faster, Windows 8 or above)" option unchecked.

If you still have the same issue, please let us know if you are able to record with other codecs like Xvid in an AVI container.

Thank you.
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Re: Crashes When I Hit Record

Postby lovindisneymagic » Wed Jun 21, 2017 11:05 pm

Bandicam Company wrote:Hello lovindisneymagic,

Thank you for getting back to us.
Have you installed the latest version of the graphics driver?
Please download it from the linked page and install it.
https://downloadcenter.intel.com/downlo ... duct=87257.

And then, try recording again with the "Use enhanced capture method (faster, Windows 8 or above)" option unchecked.

If you still have the same issue, please let us know if you are able to record with other codecs like Xvid in an AVI container.

Thank you.



The link that was given to me - it wasn't compatible?
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Re: Crashes When I Hit Record

Postby Bandicam Company » Thu Jun 22, 2017 5:13 am

Hello lovindisneymagic,

Thank you for your reply.
We're not sure why the error message appeared on your PC.
The driver on the linked page should be compatible with your Celeron CPU N3050 because it is on the list of the valid CPUs.
In that case, please contact Intel support to download the latest version of the graphics driver.

After that, please try recording again with the "Use enhanced capture method (faster, Windows 8 or above)" option unchecked.

If you still have the same issue, please let us know if you are able to record with other codecs like Xvid in an AVI container.

Thank you.
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