Crashes When I Hit Record

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Crashes When I Hit Record

Postby lovindisneymagic » Sat Jun 10, 2017 1:51 pm

Hello,

I only use screen-recording mode and have never had an issue before. Not sure what changed but Bandicam comes up fine until I hit record.

I've tried uninstalling and reinstalling.
I've seen tips to update or uninstall the latest drive - so far I've only uninstalled it. Not sure how to update...
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Re: Crashes When I Hit Record

Postby Bandicam Company » Sun Jun 11, 2017 11:25 pm

Hello,

Please follow the steps on the linked page.

Start: I can't run Bandicam, it crashes/freezes/stops
https://www.bandicam.com/faqs/cannot-run/

Thank you.
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Re: Crashes When I Hit Record

Postby lovindisneymagic » Fri Jun 16, 2017 8:58 pm

Bandicam Company wrote:Hello,

Please follow the steps on the linked page.

Start: I can't run Bandicam, it crashes/freezes/stops
https://www.bandicam.com/faqs/cannot-run/

Thank you.



Hi there,
I tried everything beneath [Step 3] Bandicam crashes/freezes when I start recording
and beneath others I tried to take a screenshot and it makes the action like it took one but it never takes one....does that mean there's a problem with my copy-protection program?
I've tried every other step and none of them worked.
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Re: Crashes When I Hit Record

Postby daisy_7up » Sat Jun 17, 2017 3:47 pm

Same here!!! This is the EXACT problem I am having. I have tried everything as well. What is going on? I tried reinstalling bandicam and I do get this message... which then I push ignore.. is that what is causing this problem?
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Re: Crashes When I Hit Record

Postby Bandicam Company » Mon Jun 19, 2017 1:07 am

Hello lovindisneymagic,

Do you have the same issue when you use other codecs like Xvid in an AVI container?
Please let us know your PC specs such as CPU, GPU, OS, antivirus software, and graphics driver version.

We look forward to your reply.
Thank you.
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Re: Crashes When I Hit Record

Postby Bandicam Company » Mon Jun 19, 2017 1:10 am

Hello daisy_7up,

First, please uninstall Bandicam and install the latest version of it.
If you still have the same issue, please let us know your PC specs such as CPU, GPU, OS, antivirus software, and graphics driver version.

We look forward to your reply.
Thank you.
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Re: Crashes When I Hit Record

Postby lovindisneymagic » Mon Jun 19, 2017 10:46 pm

Bandicam Company wrote:Hello lovindisneymagic,

Do you have the same issue when you use other codecs like Xvid in an AVI container?
Please let us know your PC specs such as CPU, GPU, OS, antivirus software, and graphics driver version.

We look forward to your reply.
Thank you.



I don't think I have any antivirus software
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Re: Crashes When I Hit Record

Postby Bandicam Company » Tue Jun 20, 2017 2:30 am

Hello lovindisneymagic,

Thank you for getting back to us.
Have you installed the latest version of the graphics driver?
Please download it from the linked page and install it.
https://downloadcenter.intel.com/downlo ... duct=87257.

And then, try recording again with the "Use enhanced capture method (faster, Windows 8 or above)" option unchecked.

If you still have the same issue, please let us know if you are able to record with other codecs like Xvid in an AVI container.

Thank you.
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Re: Crashes When I Hit Record

Postby lovindisneymagic » Wed Jun 21, 2017 11:05 pm

Bandicam Company wrote:Hello lovindisneymagic,

Thank you for getting back to us.
Have you installed the latest version of the graphics driver?
Please download it from the linked page and install it.
https://downloadcenter.intel.com/downlo ... duct=87257.

And then, try recording again with the "Use enhanced capture method (faster, Windows 8 or above)" option unchecked.

If you still have the same issue, please let us know if you are able to record with other codecs like Xvid in an AVI container.

Thank you.



The link that was given to me - it wasn't compatible?
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Re: Crashes When I Hit Record

Postby Bandicam Company » Thu Jun 22, 2017 5:13 am

Hello lovindisneymagic,

Thank you for your reply.
We're not sure why the error message appeared on your PC.
The driver on the linked page should be compatible with your Celeron CPU N3050 because it is on the list of the valid CPUs.
In that case, please contact Intel support to download the latest version of the graphics driver.

After that, please try recording again with the "Use enhanced capture method (faster, Windows 8 or above)" option unchecked.

If you still have the same issue, please let us know if you are able to record with other codecs like Xvid in an AVI container.

Thank you.
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Re: Crashes When I Hit Record

Postby lovindisneymagic » Thu Jun 29, 2017 5:56 pm

Bandicam Company wrote:Hello lovindisneymagic,

Thank you for your reply.
We're not sure why the error message appeared on your PC.
The driver on the linked page should be compatible with your Celeron CPU N3050 because it is on the list of the valid CPUs.
In that case, please contact Intel support to download the latest version of the graphics driver.

After that, please try recording again with the "Use enhanced capture method (faster, Windows 8 or above)" option unchecked.

If you still have the same issue, please let us know if you are able to record with other codecs like Xvid in an AVI container.

Thank you.


I have no idea what to do. Intel sees no issues. Asus sees no issues. And Bandicam still continues to crash any time I hit record
I only use screen recording and any time I hit Rec, it crashes.
I don't know what to do.
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Re: Crashes When I Hit Record

Postby Bandicam Company » Fri Jun 30, 2017 2:49 am

Hello lovindisneymagic,

I tried to take a screenshot and it makes the action like it took one but it never takes one.


It is not clear that you are able to take a screenshot or not.

If you take a screenshot, the image file will be saved in your output folder.
However, you will not see the image under the output tab of Bandicam.

If you set the output folder as "C:\Users\lovindisneymagic\Documents\Bandicam", please start "Windows Explorer" and go to the "C:\Users\lovindisneymagic\Documents\Bandicam" folder.

1. If you can find the image file, it might be a problem with codec, sound settings or graphics card driver.

2. If you can't find the image file, it might be a problem with a copy-protection program.
You have to uninstall copy-protection programs or end suspicious programs from Task Manager of Windows.
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Re: Crashes When I Hit Record

Postby lovindisneymagic » Fri Jun 30, 2017 7:38 pm

Bandicam Company wrote:Hello lovindisneymagic,

I tried to take a screenshot and it makes the action like it took one but it never takes one.


It is not clear that you are able to take a screenshot or not.

If you take a screenshot, the image file will be saved in your output folder.
However, you will not see the image under the output tab of Bandicam.

If you set the output folder as "C:\Users\lovindisneymagic\Documents\Bandicam", please start "Windows Explorer" and go to the "C:\Users\lovindisneymagic\Documents\Bandicam" folder.

1. If you can find the image file, it might be a problem with codec, sound settings or graphics card driver.

2. If you can't find the image file, it might be a problem with a copy-protection program.
You have to uninstall copy-protection programs or end suspicious programs from Task Manager of Windows.
Image




I don't have any copy protection programs or any suspicious programs and Bandicam won't take any photos.
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Re: Crashes When I Hit Record

Postby Bandicam Company » Mon Jul 03, 2017 2:56 am

Hello lovindisneymagic,

We need to make sure if you are able to take a screenshot with Bandicam.
Did you find the image file in Windows Explorer?

We look forward to your reply.

Thank you.
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Re: Crashes When I Hit Record

Postby lovindisneymagic » Tue Jul 04, 2017 5:17 am

Bandicam Company wrote:Hello lovindisneymagic,

We need to make sure if you are able to take a screenshot with Bandicam.
Did you find the image file in Windows Explorer?

We look forward to your reply.

Thank you.



No, I'm not able to take a screen shot :( despite how many times I try to screenshot / capture image - it does not actually capture any image and it does not come up in Windows Explorer. :(
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Re: Crashes When I Hit Record

Postby Bandicam Company » Tue Jul 04, 2017 11:15 pm

Hello lovindisneymagic,

Thank you for your reply.
Please uninstall Bandicam once again and install it to your C drive.
If it doesn't seem to work, it might be a problem with a copy-protection program or the graphics driver.

Thank you.
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Re: Crashes When I Hit Record

Postby lovindisneymagic » Sun Jul 09, 2017 10:45 pm

Bandicam Company wrote:Hello lovindisneymagic,

Thank you for your reply.
Please uninstall Bandicam once again and install it to your C drive.
If it doesn't seem to work, it might be a problem with a copy-protection program or the graphics driver.

Thank you.


I just uninstalled and reinstalled Bandicam (to my C-drive). It shuts down as soon as I try to record, or and without the license number entered.
The best graphics driver software is installed on my system.
I don't have any copy protection programs or any suspicious programs.
Whenever I try to do any screenshots, it is outlined in yellow (like it took a screenshot), but doesn't actually take a screenshot.
Please keep in mind that I only do SCREEN RECORDING, not game recording and it was working perfectly a few months ago until it started crashing every time I pressed REC.

I paid to be registered to Bandicam and am being asked the same questions over and over with the assumption being made that my computer is at fault. Could the program or my license please be examined at this point to see if there isn't a fault in the software? Because all of the solutions that could have possibly been with my computer weren't an issue.
Please help. Or refund. Or if there is an update to the registered software, please let me know.
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Re: Crashes When I Hit Record

Postby Bandicam Company » Wed Jul 12, 2017 2:56 am

Hello lovindisneymagic,

We've tested many times, but we haven’t been able to recreate your issue.
Unfortunately we don't have any solutions at this moment.
We will keep an eye on this issue.

Thank you.
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