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Bandicam freezes my game when it goes to loading screen

Posted: Sun Jun 18, 2017 12:12 am
by RoweenX4
When the game goes into "loading screen" while Bandicam is running (both not recording/recording)
It has a chance to freeze my game like this (Not always)
Image

What I tried :
- Turn off overlay FPS.
- Change recording options such as Intel QuickSync, AVI, Presets
- Turn off other capturing software like "PicPick".
- Update the driver of Intel graphics HD 5500 to the latest version (March 2017)
- Turn off Bandicam, the game won't freeze

When it freezes, the recorded video is damaged.

Any suggestion ? Thank you.

Re: Bandicam freezes my game when it goes to loading screen

Posted: Sun Jun 18, 2017 1:00 am
by RoweenX4
Seem to solve it (maybe)

I told it to stop hooking into DirectX7 games and use "Screen Recording Mode" instead.
Image

It'd be a lot more convenient if I can use Game Recording Mode though...

Anyway, I'm falling in love Bandicam so much. Am considering to purchase. This program is the easiest recording software I've ever used. (Small video size, support Intel QuickSync, Settings are much easy to understand, etc)

Re: Bandicam freezes my game when it goes to loading screen

Posted: Mon Jun 19, 2017 4:43 pm
by Bandicam Company
Hello RoweenX4,

We've tested Ragnarok online many times, but we haven’t been able to recreate your issue.
Unfortunately we don't have any solutions at this moment.
We will keep an eye on this issue.

Thank you.