banhnhattan
Posts: 6
Joined: Thu Oct 19, 2017 4:39 am

Need help with audio

Thu Oct 19, 2017 4:45 am

hi mates can you help me please i was recording every thing perfectly yesterday nothing goes wrong but i got this weird bug today and can't find any solution for it anywhere so heres the problem when i check the clip that i just recorded well it didn't record the system sound,youtube,etc it recorded my mic instead even thought i didn't even turn the "voice chat" on help please heres a picture of my sound setting https://ibb.co/fdH5T6
required infos :
- Windows Version: Window 7 ultimate
- Graphic card model: AMD Radeon
- Bandicam version: 4.0.1.1339
- Bandicam mode: Game Recording Mode
- Recording Target: Games ?

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Bandicam Company
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Posts: 7802
Joined: Mon Dec 20, 2010 12:19 pm

Re: Need help with audio

Thu Oct 19, 2017 11:56 am

Hello banhnhattan,

You need to select "(Default Sound Device)" in Primary Sound Device in order to record the PC sound.
Please follow the steps on the linked FAQ.

How to record sound in Windows Vista/7/8/10
https://www.bandicam.com/faqs/no_sound_ ... x_problem/

If you'd like to record your voice via microphone as well, please refer to the linked FAQ.

* How to record your voice in Windows Vista/7/8/10
https://www.bandicam.com/faqs/how_to_re ... icrophone/

Thank you.

banhnhattan
Posts: 6
Joined: Thu Oct 19, 2017 4:39 am

Re: Need help with audio

Thu Oct 19, 2017 6:10 pm

Hello banhnhattan,

You need to select "(Default Sound Device)" in Primary Sound Device in order to record the PC sound.
Please follow the steps on the linked FAQ.

How to record sound in Windows Vista/7/8/10
https://www.bandicam.com/faqs/no_sound_ ... x_problem/

If you'd like to record your voice via microphone as well, please refer to the linked FAQ.

* How to record your voice in Windows Vista/7/8/10
https://www.bandicam.com/faqs/how_to_re ... icrophone/

Thank you.
It still didn't work changed to primary sound capture driver still nothing changed tried find window mode too but it still only record my mic not the game sound i can resend you my sound setting and send you one of my clips ?

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Bandicam Company
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Posts: 7802
Joined: Mon Dec 20, 2010 12:19 pm

Re: Need help with audio

Thu Oct 19, 2017 6:14 pm

Hello banhnhattan,

Please attach screenshots of the Bandicam Recording settings window and Windows Sound settings window.

Thank you.

banhnhattan
Posts: 6
Joined: Thu Oct 19, 2017 4:39 am

Re: Need help with audio

Thu Oct 19, 2017 6:28 pm

Hello banhnhattan,

Please attach screenshots of the Bandicam Recording settings window and Windows Sound settings window.

Thank you.
bandicam : https://ibb.co/hvP0BR
window sound : https://ibb.co/e6yoy6
i also tried swapping between avi file to mp4 file still nothing happends

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Bandicam Company
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Re: Need help with audio

Fri Oct 20, 2017 6:11 pm

Hello banhnhattan,

Thank you for your reply.
Please select "(Default Sound Device)" in Primary Sound Device instead of the "Primary Sound Capture Driver".

Thank you.

banhnhattan
Posts: 6
Joined: Thu Oct 19, 2017 4:39 am

Re: Need help with audio

Fri Oct 20, 2017 8:30 pm

Hello banhnhattan,

Thank you for your reply.
Please select "(Default Sound Device)" in Primary Sound Device instead of the "Primary Sound Capture Driver".

Thank you.
i don't have the Default Sound Device option only these two i tried both still not working
link : https://ibb.co/fimtGR

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Bandicam Company
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Re: Need help with audio

Mon Oct 23, 2017 10:09 am

Hello banhnhattan,

Thank you for getting back to us.
For further investigation, please attach the screenshot of the Bandicam settings window with all the options for Primary Sound Device opened.

Thank you.


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Bandicam Company
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Posts: 7802
Joined: Mon Dec 20, 2010 12:19 pm

Re: Need help with audio

Mon Oct 23, 2017 3:41 pm

Hello banhnhattan,

Thank you for the screenshot.

If you have checked the "Run this program in compatibility mode for" option, "(Default Sound Device)" in Primary Sound Device doesn't appear.

Please uncheck it and select "(Default Sound Device)" and try recording again.
Image

Thank you.

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