GPUabuse
Posts: 25
Joined: Fri Oct 21, 2016 5:54 am

Cant record PUBG

Sun Nov 26, 2017 11:39 pm

Greetings, When I try to record pubg using Bandicam it says failed to start audio capture. Tried doing what the pop up page said to no success (unless I disabled all sound).

Also when I try recording in screen mode it's hit or miss whether it freezes or actually shows gameplay.

Specs 1070, i7 6700, 16gb 3600mhz ram 20tb hd space. blah blah.

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Bandicam Company
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Posts: 6341
Joined: Mon Dec 20, 2010 12:19 pm

Re: Cant record PUBG

Mon Nov 27, 2017 11:42 am

Hello GPUabuse,

Regarding the "Failed to start audio capture" error message, Windows allows programs to use only one audio device at one time.
If the audio device is used by another program, you will see the "Failed to start audio capture" error message.
Please refer to the second solution again on the linked FAQ page.

Bandicam error message: Failed to start audio capture
https://www.bandicam.com/faqs/failed-to ... o-capture/

If you still have the same issue after that, please let us know if you are able to record the game with the "Record Sound" option unchecked.

Thank you.

GPUabuse
Posts: 25
Joined: Fri Oct 21, 2016 5:54 am

Re: Cant record PUBG

Fri Dec 01, 2017 9:53 am

Thanks for the quick response, I tried the above with no success. I am able to record with the record sound unchecked strangely.

Other recording applications don't seem to have that issue.

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Bandicam Company
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Posts: 6341
Joined: Mon Dec 20, 2010 12:19 pm

Re: Cant record PUBG

Fri Dec 01, 2017 3:39 pm

Hello GPUabuse,

Thank you for getting back to us.

Please choose "(Default Sound Device)" as the primary sound device, and disable the secondary sound device (Your microphone), and try recording again.
Image

Please let us know if you have the same issue when you don't record your voice.
We look forward to your reply.

Thank you.

GPUabuse
Posts: 25
Joined: Fri Oct 21, 2016 5:54 am

Re: Cant record PUBG

Sat Dec 02, 2017 10:05 am

Greetings, Yeah still getting the same issue. I also tried switching primary sound device to something else.

spatieman
Posts: 15
Joined: Sat Jun 03, 2017 8:24 pm

Re: Cant record PUBG

Sat Dec 02, 2017 6:09 pm

i readed somewhere PUBG is blocking game recordings...
to be sure if it is not bandicam, try the trail from fraps, if that comes out nill, it is the game that is bogus ^^

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Bandicam Company
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Posts: 6341
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Re: Cant record PUBG

Tue Dec 05, 2017 4:28 pm

Hello GPUabuse,

Thank you for your reply.
It might be a problem with the voice chatting function in the game.
Please check if the problem is solved when you turn off the voice chatting function and let us know the result.

Thank you.

GPUabuse
Posts: 25
Joined: Fri Oct 21, 2016 5:54 am

Re: Cant record PUBG

Mon Dec 11, 2017 6:40 am

Greetings, This is still an issue. Failed to start audio capture.

I have my microphone AT2020+USB
and my desktop audio as default. also tried headphones to no sucess.

DXtory is working.

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Bandicam Company
Site Admin
Posts: 6341
Joined: Mon Dec 20, 2010 12:19 pm

Re: Cant record PUBG

Tue Dec 12, 2017 6:18 pm

Hello GPUabuse,

Thank you for your reply.
We are sorry but we don't have any solutions for this issue at this moment since we failed to recreate the issue.
We've forwarded it to our development team and we will get back to you when we find the solution.

Thank you.

GPUabuse
Posts: 25
Joined: Fri Oct 21, 2016 5:54 am

Re: Cant record PUBG

Thu Dec 14, 2017 10:02 am

No worries! I appreciate the attempts to solve this issue.

Regardless you provide top-notch recording software that is low impact on performance.

GPUabuse
Posts: 25
Joined: Fri Oct 21, 2016 5:54 am

Re: Cant record PUBG

Mon Feb 19, 2018 2:06 am

any update to this issue?

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