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Cant record PUBG

Posted: Sun Nov 26, 2017 11:39 pm
by GPUabuse
Greetings, When I try to record pubg using Bandicam it says failed to start audio capture. Tried doing what the pop up page said to no success (unless I disabled all sound).

Also when I try recording in screen mode it's hit or miss whether it freezes or actually shows gameplay.

Specs 1070, i7 6700, 16gb 3600mhz ram 20tb hd space. blah blah.

Re: Cant record PUBG

Posted: Mon Nov 27, 2017 11:42 am
by Bandicam Company
Hello GPUabuse,

Regarding the "Failed to start audio capture" error message, Windows allows programs to use only one audio device at one time.
If the audio device is used by another program, you will see the "Failed to start audio capture" error message.
Please refer to the second solution again on the linked FAQ page.

Bandicam error message: Failed to start audio capture
https://www.bandicam.com/faqs/failed-to ... o-capture/

If you still have the same issue after that, please let us know if you are able to record the game with the "Record Sound" option unchecked.

Thank you.

Re: Cant record PUBG

Posted: Fri Dec 01, 2017 9:53 am
by GPUabuse
Thanks for the quick response, I tried the above with no success. I am able to record with the record sound unchecked strangely.

Other recording applications don't seem to have that issue.

Re: Cant record PUBG

Posted: Fri Dec 01, 2017 3:39 pm
by Bandicam Company
Hello GPUabuse,

Thank you for getting back to us.

Please choose "(Default Sound Device)" as the primary sound device, and disable the secondary sound device (Your microphone), and try recording again.
Image

Please let us know if you have the same issue when you don't record your voice.
We look forward to your reply.

Thank you.

Re: Cant record PUBG

Posted: Sat Dec 02, 2017 10:05 am
by GPUabuse
Greetings, Yeah still getting the same issue. I also tried switching primary sound device to something else.

Re: Cant record PUBG

Posted: Sat Dec 02, 2017 6:09 pm
by spatieman
i readed somewhere PUBG is blocking game recordings...
to be sure if it is not bandicam, try the trail from fraps, if that comes out nill, it is the game that is bogus ^^

Re: Cant record PUBG

Posted: Tue Dec 05, 2017 4:28 pm
by Bandicam Company
Hello GPUabuse,

Thank you for your reply.
It might be a problem with the voice chatting function in the game.
Please check if the problem is solved when you turn off the voice chatting function and let us know the result.

Thank you.

Re: Cant record PUBG

Posted: Mon Dec 11, 2017 6:40 am
by GPUabuse
Greetings, This is still an issue. Failed to start audio capture.

I have my microphone AT2020+USB
and my desktop audio as default. also tried headphones to no sucess.

DXtory is working.

Re: Cant record PUBG

Posted: Tue Dec 12, 2017 6:18 pm
by Bandicam Company
Hello GPUabuse,

Thank you for your reply.
We are sorry but we don't have any solutions for this issue at this moment since we failed to recreate the issue.
We've forwarded it to our development team and we will get back to you when we find the solution.

Thank you.

Re: Cant record PUBG

Posted: Thu Dec 14, 2017 10:02 am
by GPUabuse
No worries! I appreciate the attempts to solve this issue.

Regardless you provide top-notch recording software that is low impact on performance.

Re: Cant record PUBG

Posted: Mon Feb 19, 2018 2:06 am
by GPUabuse
any update to this issue?