PhilStrahl
Posts: 5
Joined: Sat Apr 08, 2017 9:34 am

External codec recordings broken since Update to 4

Fri Dec 01, 2017 5:04 pm

Hello there!

Just noticed that when recording with any external codec (such as Techsmith or Lagarith Lossless) the video recording looks like this:
Image

when it should look like that:
Image

This bug occurs when the following conditions are met:
  • Version 4.0.2.1352
  • Recording with any External Codec
  • Recording with "Prefer RGB colorspace" active
It works fine when using the internal codecs such as RGB, or when "Prefer RGB colorspace" is switched off for external codecs.

Please fix! :)

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Bandicam Company
Site Admin
Posts: 7810
Joined: Mon Dec 20, 2010 12:19 pm

Re: External codec recordings broken since Update to 4

Fri Dec 01, 2017 6:25 pm

Hi PhilStrahl,

We were able to recreate the issue and just forwarded it to our development team.

Thank you for your report.

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Bandicam Company
Site Admin
Posts: 7810
Joined: Mon Dec 20, 2010 12:19 pm

Re: External codec recordings broken since Update to 4

Thu Dec 21, 2017 4:10 pm

Hi PhilStrahl,

We are pleased to inform you that the external codec issue is fixed on Bandicam 4.1.0!

Please install the latest version of Bandicam from https://www.bandicam.com/downloads/ and check its performance.

Thank you.

PhilStrahl
Posts: 5
Joined: Sat Apr 08, 2017 9:34 am

Re: External codec recordings broken since Update to 4

Fri Dec 22, 2017 2:29 pm

I can confirm that in version 4.1.0.1362 everything works again! Thank you :)

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Bandicam Company
Site Admin
Posts: 7810
Joined: Mon Dec 20, 2010 12:19 pm

Re: External codec recordings broken since Update to 4

Fri Dec 22, 2017 5:54 pm

Hi PhilStrahl,

We are glad to hear that.
Thank you for your confirmation.

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