tonycrew
Posts: 3
Joined: Wed Jan 10, 2018 2:07 am

H.264 AMD not Supported RX480

Wed Jan 10, 2018 2:11 am

I decided to try Bandicam before I buy unregistered as I have seen a lot of info saying how good it is, but I keep getting this error H.264 AMD not Supported..?

I am running Windows 10 and installed the Microsoft Visual C++ 2010 x86 and x64 which then allowed me to see the Codec option, but this error has now appeared.

Iam also upto date with my drivers.

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Bandicam Company
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Re: H.264 AMD not Supported RX480

Wed Jan 10, 2018 6:35 pm

Hello tonycrew,

Could you attach the screenshot of the error message you got?
We look forward to your reply.

Thank you.

tonycrew
Posts: 3
Joined: Wed Jan 10, 2018 2:07 am

Re: H.264 AMD not Supported RX480

Wed Jan 10, 2018 10:13 pm

Thanks for the reply here the image

Image

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Bandicam Company
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Re: H.264 AMD not Supported RX480

Fri Jan 12, 2018 10:23 am

Hello tonycrew,

Please check the solutions on the linked page again.

https://www.bandicam.com/support/tips/amd-app/

If it doesn't seem to help, please let us know your driver version.

Thank you.

tonycrew
Posts: 3
Joined: Wed Jan 10, 2018 2:07 am

Re: H.264 AMD not Supported RX480

Sun Jan 14, 2018 6:46 am

Hi my drivers are 17.12.2

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Bandicam Company
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Re: H.264 AMD not Supported RX480

Tue Jan 16, 2018 2:56 pm

Hello tonycrew,

Thank you for getting back to us.
Do you use multiple displays?
If so, you need to set the AMD graphics connected display to the Primary display("1") on the Windows display settings window.

Thank you.

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