Page 1 of 1

H.264 AMD not Supported RX480

Posted: Wed Jan 10, 2018 2:11 am
by tonycrew
I decided to try Bandicam before I buy unregistered as I have seen a lot of info saying how good it is, but I keep getting this error H.264 AMD not Supported..?

I am running Windows 10 and installed the Microsoft Visual C++ 2010 x86 and x64 which then allowed me to see the Codec option, but this error has now appeared.

Iam also upto date with my drivers.

Re: H.264 AMD not Supported RX480

Posted: Wed Jan 10, 2018 6:35 pm
by Bandicam Company
Hello tonycrew,

Could you attach the screenshot of the error message you got?
We look forward to your reply.

Thank you.

Re: H.264 AMD not Supported RX480

Posted: Wed Jan 10, 2018 10:13 pm
by tonycrew
Thanks for the reply here the image

Image

Re: H.264 AMD not Supported RX480

Posted: Fri Jan 12, 2018 10:23 am
by Bandicam Company
Hello tonycrew,

Please check the solutions on the linked page again.

https://www.bandicam.com/support/tips/amd-app/

If it doesn't seem to help, please let us know your driver version.

Thank you.

Re: H.264 AMD not Supported RX480

Posted: Sun Jan 14, 2018 6:46 am
by tonycrew
Hi my drivers are 17.12.2

Re: H.264 AMD not Supported RX480

Posted: Tue Jan 16, 2018 2:56 pm
by Bandicam Company
Hello tonycrew,

Thank you for getting back to us.
Do you use multiple displays?
If so, you need to set the AMD graphics connected display to the Primary display("1") on the Windows display settings window.

Thank you.