H.264 AMD not Supported RX480

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H.264 AMD not Supported RX480

Postby tonycrew » Tue Jan 09, 2018 12:11 pm

I decided to try Bandicam before I buy unregistered as I have seen a lot of info saying how good it is, but I keep getting this error H.264 AMD not Supported..?

I am running Windows 10 and installed the Microsoft Visual C++ 2010 x86 and x64 which then allowed me to see the Codec option, but this error has now appeared.

Iam also upto date with my drivers.
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Re: H.264 AMD not Supported RX480

Postby Bandicam Company » Wed Jan 10, 2018 4:35 am

Hello tonycrew,

Could you attach the screenshot of the error message you got?
We look forward to your reply.

Thank you.
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Re: H.264 AMD not Supported RX480

Postby tonycrew » Wed Jan 10, 2018 8:13 am

Thanks for the reply here the image

Image
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Re: H.264 AMD not Supported RX480

Postby Bandicam Company » Thu Jan 11, 2018 8:23 pm

Hello tonycrew,

Please check the solutions on the linked page again.

https://www.bandicam.com/support/tips/amd-app/

If it doesn't seem to help, please let us know your driver version.

Thank you.
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Re: H.264 AMD not Supported RX480

Postby tonycrew » Sat Jan 13, 2018 4:46 pm

Hi my drivers are 17.12.2
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Re: H.264 AMD not Supported RX480

Postby Bandicam Company » Tue Jan 16, 2018 12:56 am

Hello tonycrew,

Thank you for getting back to us.
Do you use multiple displays?
If so, you need to set the AMD graphics connected display to the Primary display("1") on the Windows display settings window.

Thank you.
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