samersh72
Posts: 3
Joined: Sun Apr 29, 2018 4:51 am

Scrren freeze while recording game

Sun Apr 29, 2018 4:56 am

Hello,
I have been using bandicam for a while, recently i noticed that every some minutes screen freezes while recording games for 2 seconds.
I have a high end pc, latest nvidea 980 driver installed.....
Pls is there any fix and what to use for codec and other video settings.
Thanks in advance

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Bandicam Company
Site Admin
Posts: 5869
Joined: Sun Dec 19, 2010 10:19 pm

Re: Scrren freeze while recording game

Mon Apr 30, 2018 7:38 pm

Hello samersh72,

Please refer to the linked page.

Lag/Lagging: Computer lag, my computer runs slowly
https://www.bandicam.com/faqs/how_to_re ... recording/

If it doesn't seem to help, please let us know your PC specs such as CPU, OS, and graphics driver version and your recording target.

Thank you.

samersh72
Posts: 3
Joined: Sun Apr 29, 2018 4:51 am

Re: Scrren freeze while recording game

Tue May 01, 2018 3:25 am

Thank you,
Acer predator 17
Nvidea 980M 8gb driver 397.31 (latest)
Intel I7 6700HQ
32gb ram
Window 10 home edition
Games and bandicam are running on a ssd.
I do not have a lag problem
The problem is a 2 seconds game freeze from time to time while recording whatever is the recording target.

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Bandicam Company
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Posts: 5869
Joined: Sun Dec 19, 2010 10:19 pm

Re: Scrren freeze while recording game

Wed May 02, 2018 3:41 am

Hello samersh72,

Thank you for getting back to us.

It might be a problem with the graphics driver.
First, please uninstall the graphics driver completely.
Image

And then, please install the latest version of the graphics driver and try recording again.

If it does not seem to help, please refer to the other solutions on the linked FAQ page.
https://www.bandicam.com/faqs/cannot-run/

Thank you.

samersh72
Posts: 3
Joined: Sun Apr 29, 2018 4:51 am

Re: Scrren freeze while recording game

Fri May 11, 2018 9:36 am

Thank you.
Unistalling bandicam then installing did the trick.
I noticed that when a new version of nvidea driver installed, i must re-install bandicam.

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Bandicam Company
Site Admin
Posts: 5869
Joined: Sun Dec 19, 2010 10:19 pm

Re: Scrren freeze while recording game

Mon May 14, 2018 8:19 pm

Hello samersh72,

Thank you for your report.
We are glad to hear that you have solved the problem.

Thank you.

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