Unable to record some games + wrong format

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Unable to record some games + wrong format

Postby xxved » Tue May 22, 2018 12:16 pm

Hello,

I have a problem with Bandicam when I try to record some video games.
When I open the game in Fullscreen the green FPS turns on but when I try to record nothing happens. After starting to record a few times some games even crash(like Europa Universalis IV). I already had this not starting to record issue about a year ago. You told me to update everything(DX, Drivers etc.) but only the new version of Bandicam has solved this issue until about a few weeks ago. Sometimes I even manage to record Europa Universalis completly normal while simetimes(or 90% of the times) the game crashes. Now I again tried to solve the issue by updating Bandicam but now I still have the same problem plus games like Minecraft and Kingdoms and Castles are now being recorded in .avi format instead of MP4.

Not just a problem but also a confusing situation. xD

PS: The hardware is more then capable to run these games and all of the mentioned games I've already recorded bunch of times before.
xxved
 
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Re: Unable to record some games + wrong format

Postby Bandicam Company » Tue May 22, 2018 9:21 pm

Hello,

Please uninstall the graphics driver completely.
Image

And then, please install the latest version of the graphics driver and run Bandicam again.

If it doesn't seem to help, please attach a screenshot and let us know your Bandicam format settings.

Thank you.
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Re: Unable to record some games + wrong format

Postby xxved » Sat May 26, 2018 7:33 am

I've reinstalled the drivers and Bandicam completely with no succes.
Attachments
Screenshot_3.png
These are my settings
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xxved
 
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Re: Unable to record some games + wrong format

Postby Bandicam Company » Mon May 28, 2018 2:44 am

Hello xxved,

We were not able to recreate the issues you reported while recording Europa Universalis IV Demo and Minecraft.
Could you tell us how to recreate the issues?
Do you get the AVI files with the setting every time you record Minecraft?
Please attach the screenshot of the file list on Bandicam Home menu so that we can see the file name and format.

Thank you.
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Re: Unable to record some games + wrong format

Postby xxved » Mon May 28, 2018 12:59 pm

I'm not currentlly home for a few days but in meantime I should get new CPU and GPU so I'll see if the problem remains with the new components and then I'll let you know ok?
xxved
 
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Re: Unable to record some games + wrong format

Postby Bandicam Company » Mon May 28, 2018 9:51 pm

Hello xxved,

Thank you for getting back to us.
OK, we look forward to your reply.

Thank you.
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Re: Unable to record some games + wrong format

Postby xxved » Thu Jun 07, 2018 3:41 am

Hello,
I've fixed the issue!!!

I got my new CPU(i7-4790) but I left the same drivers so I don't think that fixed the issue.

But what I did is that I reinstalled Bandicam again but this time I checked for complete delete(needed to retype my serial number and etc.) and after I reinstalled and restarted my PC both the unable to record and wrong format issues were fixed.

Thank you for your help! :)
xxved
 
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Re: Unable to record some games + wrong format

Postby Bandicam Company » Thu Jun 07, 2018 10:33 pm

Hello xxved,

Thank you for your reply.
We are glad to hear that your issue has been solved.

Thank you.
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