gottaloveme
Posts: 7
Joined: Sat Jun 09, 2018 9:43 pm

recordings won't play back

Sat Jun 09, 2018 10:02 pm

Hi. New to the forum. I'm having trouble with my recordings not playing back. This is with the latest update of bandicam and Dragon Age Inquisition. I also have the same trouble with Mass Effect Andromeda. Having said that today I did have a small recording play back from DAI, but none of the others. :shock:

I've attached my bandicam video settings; error message; and dates that show it has worked once today. :?:

If anyone can help me I would appreciate it. I like making gifs and am trying to learn PS :)
Attachments
bandicam 2018-06-09 22-23-00-096.png
showing the dates of files. One playable and the others not
bandicam 2018-06-09 22-23-00-096.png (363.72 KiB) Viewed 13086 times
bandicam 2018-06-09 22-22-43-408.png
the error message that pops up
bandicam 2018-06-09 22-22-43-408.png (66.57 KiB) Viewed 13086 times
bandicam 2018-06-09 22-13-20-386.png
my settings on bandicam for video
bandicam 2018-06-09 22-13-20-386.png (289.79 KiB) Viewed 13086 times

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Bandicam Company
Site Admin
Posts: 5925
Joined: Mon Dec 20, 2010 12:19 pm

Re: recordings won't play back

Mon Jun 11, 2018 12:26 pm

Hello gottaloveme,

Do you have the same issue when you use VLC media player to playback the video?
Also, please attach the screenshot of your format settings window.
We look forward to your reply.

Thank you.

gottaloveme
Posts: 7
Joined: Sat Jun 09, 2018 9:43 pm

Re: recordings won't play back

Mon Jun 11, 2018 2:32 pm

have been using 5kplayer but can try vlc
Attachments
bandicam 2018-06-11 14-55-07-800.png
sorry i sent the wrong png file before
bandicam 2018-06-11 14-55-07-800.png (302.14 KiB) Viewed 9878 times

gottaloveme
Posts: 7
Joined: Sat Jun 09, 2018 9:43 pm

Re: recordings won't play back

Mon Jun 11, 2018 3:31 pm

doesn't work with vlc

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Bandicam Company
Site Admin
Posts: 5925
Joined: Mon Dec 20, 2010 12:19 pm

Re: recordings won't play back

Wed Jun 13, 2018 3:33 pm

Hi,

Thank you for getting back to us.

We are afraid that the recorded file has been broken for some reason.
Please uninstall the graphics driver completely.
Image
And then, please install the latest version of the graphics driver and try recording again.

If it doesn't seem to work, please record it again with the other codecs such as H264(CPU) and Xvid and check if you have the same issue.

Thank you.

gottaloveme
Posts: 7
Joined: Sat Jun 09, 2018 9:43 pm

Re: recordings won't play back

Thu Jun 14, 2018 5:25 pm

this is great thanks - but windows 10 doesn't seem to have display adapters under device manager. Anywhere else it might be?

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Bandicam Company
Site Admin
Posts: 5925
Joined: Mon Dec 20, 2010 12:19 pm

Re: recordings won't play back

Fri Jun 15, 2018 12:05 pm

Hello gottaloveme,

It should be under the Device Manager on Windows 10.
Please attach a screenshot of the Device Manager.

Thank you.

gottaloveme
Posts: 7
Joined: Sat Jun 09, 2018 9:43 pm

Re: recordings won't play back

Fri Jun 15, 2018 1:01 pm

2 shots of the devices page
Attachments
bandicam 2018-06-15 13-25-12-310.png
bandicam 2018-06-15 13-25-12-310.png (73.72 KiB) Viewed 6398 times
bandicam 2018-06-15 13-21-34-106.png
bandicam 2018-06-15 13-21-34-106.png (74.42 KiB) Viewed 6398 times

User avatar
Bandicam Company
Site Admin
Posts: 5925
Joined: Mon Dec 20, 2010 12:19 pm

Re: recordings won't play back

Fri Jun 15, 2018 3:57 pm

Hello,

Please look at the image shown below carefully and follow the steps.
Image

You will find the Device Manager if you right click the Windows button.

Thank you.

gottaloveme
Posts: 7
Joined: Sat Jun 09, 2018 9:43 pm

Re: recordings won't play back

Sat Jun 16, 2018 12:38 pm

did all this and still not. recording as .avi and using bandifix didn't really work as I would record for a couple hours and would only get back about 10 minutes of video.

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Bandicam Company
Site Admin
Posts: 5925
Joined: Mon Dec 20, 2010 12:19 pm

Re: recordings won't play back

Wed Jun 20, 2018 2:36 pm

Hello gottaloveme,

If Bandifix fails, we don't have a good solution.
We are sorry that we couldn't give you the answer you wished for.

gottaloveme
Posts: 7
Joined: Sat Jun 09, 2018 9:43 pm

Re: recordings won't play back

Thu Jun 21, 2018 6:28 pm

thanks for all your help I really appreciate it. I'm going to send the pc to the pc doctor and see what may be lurking on my hard drive that is messing stuff up.

Again, thank you

olegl
Posts: 1
Joined: Sat Nov 17, 2018 3:34 pm

Re: recordings won't play back

Sat Nov 17, 2018 3:41 pm

I downloaded your software then purchased a license as soon as software got activated it stopped playing recorded video any new video that got recorded doesn't work it worked before software was in free mode once i got it activated it stopped recording new videos I need to resolve it asap or need my money back searched all the forums you guys have here and alot of people report same problem

User avatar
Bandicam Company
Site Admin
Posts: 5925
Joined: Mon Dec 20, 2010 12:19 pm

Re: recordings won't play back

Mon Nov 19, 2018 10:34 am

Hi,

We are afraid that the recorded file has been broken for some reason.
Please uninstall the graphics driver completely.
Image
And then, please install the latest version of the graphics driver and try recording again.

If it doesn't seem to work, please record it again with the other codecs such as H264(CPU) and Xvid and check if you have the same issue.

Thank you.

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