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recordings won't play back

Posted: Sat Jun 09, 2018 10:02 pm
by gottaloveme
Hi. New to the forum. I'm having trouble with my recordings not playing back. This is with the latest update of bandicam and Dragon Age Inquisition. I also have the same trouble with Mass Effect Andromeda. Having said that today I did have a small recording play back from DAI, but none of the others. :shock:

I've attached my bandicam video settings; error message; and dates that show it has worked once today. :?:

If anyone can help me I would appreciate it. I like making gifs and am trying to learn PS :)

Re: recordings won't play back

Posted: Mon Jun 11, 2018 12:26 pm
by Bandicam Company
Hello gottaloveme,

Do you have the same issue when you use VLC media player to playback the video?
Also, please attach the screenshot of your format settings window.
We look forward to your reply.

Thank you.

Re: recordings won't play back

Posted: Mon Jun 11, 2018 2:32 pm
by gottaloveme
have been using 5kplayer but can try vlc

Re: recordings won't play back

Posted: Mon Jun 11, 2018 3:31 pm
by gottaloveme
doesn't work with vlc

Re: recordings won't play back

Posted: Wed Jun 13, 2018 3:33 pm
by Bandicam Company
Hi,

Thank you for getting back to us.

We are afraid that the recorded file has been broken for some reason.
Please uninstall the graphics driver completely.
Image
And then, please install the latest version of the graphics driver and try recording again.

If it doesn't seem to work, please record it again with the other codecs such as H264(CPU) and Xvid and check if you have the same issue.

Thank you.

Re: recordings won't play back

Posted: Thu Jun 14, 2018 5:25 pm
by gottaloveme
this is great thanks - but windows 10 doesn't seem to have display adapters under device manager. Anywhere else it might be?

Re: recordings won't play back

Posted: Fri Jun 15, 2018 12:05 pm
by Bandicam Company
Hello gottaloveme,

It should be under the Device Manager on Windows 10.
Please attach a screenshot of the Device Manager.

Thank you.

Re: recordings won't play back

Posted: Fri Jun 15, 2018 1:01 pm
by gottaloveme
2 shots of the devices page

Re: recordings won't play back

Posted: Fri Jun 15, 2018 3:57 pm
by Bandicam Company
Hello,

Please look at the image shown below carefully and follow the steps.
Image

You will find the Device Manager if you right click the Windows button.

Thank you.

Re: recordings won't play back

Posted: Sat Jun 16, 2018 12:38 pm
by gottaloveme
did all this and still not. recording as .avi and using bandifix didn't really work as I would record for a couple hours and would only get back about 10 minutes of video.