francisw19
Posts: 2
Joined: Sat Jul 07, 2018 3:12 pm

Webcam Image Capture Error

Sat Jul 07, 2018 3:22 pm

Hello, I was using Bandicam to connect to my webcam (Logitech C920). That worked no problem, but as soon as I clicked the "Image Capture" button, I get the following message "Failed to capture image. Please check your output folder." An image file is created, but it's a 0 bytes file and comes up blanking in my photo viewer.

Image

I can record a video without any issues, just the image capture is not working.

I'm on Windows 10 64-bit (1803 update). Bandicam 4.1.6.1423. Any other info needed from me, please let me know. Thanks! :)

User avatar
Bandicam Company
Site Admin
Posts: 5904
Joined: Sun Dec 19, 2010 10:19 pm

Re: Webcam Image Capture Error

Mon Jul 09, 2018 2:43 am

Hello francisw19,

We have confirmed the issue and already released the fixed version.
Please try Bandicam 4.1.7.

https://www.bandicam.com/downloads/

Thank you.

francisw19
Posts: 2
Joined: Sat Jul 07, 2018 3:12 pm

Re: Webcam Image Capture Error

Tue Jul 10, 2018 8:15 pm

Working great now, thanks! :)

User avatar
Bandicam Company
Site Admin
Posts: 5904
Joined: Sun Dec 19, 2010 10:19 pm

Re: Webcam Image Capture Error

Tue Jul 10, 2018 8:37 pm

Hello francisw19,

Thank you for your reply.
We are glad to hear that your issue has been solved.

Thank you.

Return to “Bandicam - General Discussion”

Who is online

Users browsing this forum: Google [Bot] and 7 guests