Lemonater47
Posts: 94
Joined: Wed Jul 10, 2013 1:40 am

Bandicam broke after updating.

Tue Jul 17, 2018 1:37 am

So I just updated Bandicam from version 4.1.3 to version 4.1.5.

However on install it came up with the error you see in the attached image. I don't have much in the way of choices there.

I click ignore, it carries on installing with no further problems. But now 2 things have happened.

1. Game capture mod doesn't record properly. All videos recorded with open with an error saying missing codec. Regardless of what settings I had recording and regardless of the game I am recording.

2. I can only record for 10 minutes in game capture mode. Like it's the unregistered version or something. Even though I have the registered version have have had so for the past 6 years now.

When I record in a window such as recording my desktop it works fine. There is no bandicam watermark either.

So yeah. How do I go about fixing this issue. I'm sure it all stems from that .dll.
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Bandicam Company
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Posts: 5861
Joined: Sun Dec 19, 2010 10:19 pm

Re: Bandicam broke after updating.

Tue Jul 17, 2018 4:14 am

Hello,

First, please note that the latest version of Bandicam is 4.1.7.
Please follow the steps below.
1. Uninstall the current version of Bandicam completely from your PC.
2. Reboot your PC.
3. Download Bandicam 4.1.7 from the link below and install it.
https://www.bandicam.com/downloads/
4. Reregister with your email address and license key.
5. Try recording again.

Please get back to us if you have any issue with Bandicam 4.1.7 or the process above.

Thank you.

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