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To Bandicam Company Help Please Bandicam Unregistered Itself

Posted: Mon Jul 30, 2018 10:51 am
by Wolfe_YT
I got on bandicam last night and saw bandicam unregistered itself and when I tried to register using the serial number in the email I sent have it says I never bought it! I need help to fix this because I don't want to have to buy it again I was promised a lifetime license! I Have A Bunch Of Screenshots to prove i bought it and screenshots proving that it says im not registered!

Re: To Bandicam Company Help Please Bandicam Unregistered It

Posted: Mon Jul 30, 2018 10:56 am
by Bandicam Company
Hi Wolfe_YT,

If you have lost the Bandicam serial number, go to the Bandicam purchasing webpage (https://www.bandicam.com/buy/) and then input your email address. The same serial number will be sent through e-mail.
For more information, visit https://www.bandicam.com/faqs/how_to_ge ... ial_again/

If you still have a problem, please contact bandicam@bandicam.com with your purchase details.

Thank you.

Re: To Bandicam Company Help Please Bandicam Unregistered It

Posted: Mon Jul 30, 2018 10:57 am
by Wolfe_YT
I Tried And You Guys Won't Reply It Says I Haven't Bought It But I Have Screenshots Proving I Did I Type In The Number And It Doesn't Work!

Re: To Bandicam Company Help Please Bandicam Unregistered It

Posted: Mon Jul 30, 2018 11:01 am
by Bandicam Company
Hi Wolfe_YT,

If you have sent an email to bandicam@bandicam.com, please wait for the reply.

Thank you.

Re: To Bandicam Company Help Please Bandicam Unregistered It

Posted: Mon Jul 30, 2018 11:04 am
by Wolfe_YT

Re: To Bandicam Company Help Please Bandicam Unregistered It

Posted: Mon Jul 30, 2018 11:06 am
by Bandicam Company
Hi Wolfe_YT,

Please refer to the following FAQ page and register your license.
https://www.bandicam.com/faqs/how_to_pu ... er_serial/

Thank you.

Re: To Bandicam Company Help Please Bandicam Unregistered It

Posted: Mon Jul 30, 2018 11:57 am
by Wolfe_YT
What Don't You Understand! I Can't Register Its Saying I Didn't Buy It!!!!! Bandicam Unregistered Itself Then I Try Typing It In And You Guys Are Saying I Never Bought Bandicam!!!!

Re: To Bandicam Company Help Please Bandicam Unregistered It

Posted: Mon Jul 30, 2018 12:18 pm
by Wolfe_YT
It Is Telling Me To Rebuy It

Re: To Bandicam Company Help Please Bandicam Unregistered It

Posted: Mon Jul 30, 2018 12:21 pm
by Wolfe_YT

Re: To Bandicam Company Help Please Bandicam Unregistered It

Posted: Mon Jul 30, 2018 9:52 pm
by Zuzu_Typ
Hey Wolfe_YT,

please calm down. We will find a way to deal with your situation, exaggeration won't help the matter ;)

I would recommend you to check wether or not your email address is still in Bandicam's database by entering it in the "License check" area on this page.

If it says that the information has been confirmed, then you'll know that the problem has to be elsewhere.

I would try doing a complete reinstall of Bandicam (+ update to latest version) and try disabling your antivirus before trying to connect to register - sometimes those can interfere.

Re: To Bandicam Company Help Please Bandicam Unregistered It

Posted: Tue Jul 31, 2018 10:09 am
by Bandicam Company
Hello Wolfe_YT,

We have confirmed your issue has been solved.
Please contact us if you have any problems.

Thank you.