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AANickFan
Posts: 9
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Video and audio desynchronized

Thu Oct 11, 2018 2:18 am

The video and audio that I record with Bandicam is desynchronized. Example 1, Example 2, Example 3

Does anybody know why I am having this issue?

- Windows Version: Windows 10
- Graphic card model: NVIDIA GeForce GTX 760
- Bandicam version: 4.2.0.1439
- Bandicam mode: Game Recording Mode, Screen Recording Mode
- Recording Target: game, probably anything though. Too lazy to try. Maybe somebody already knows what my issue is

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Bandicam Company
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Joined: Mon Dec 20, 2010 12:19 pm

Re: Video and audio desynchronized

Mon Oct 15, 2018 2:45 pm

Hello,

We would like to know if you have the problem with specific format settings.
Please try recording it with the other codecs such as H264(CPU)/AAC and Xvid/PCM and check if you have the same issue.

Thank you,

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AANickFan
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Joined: Sun Sep 09, 2018 8:35 pm

Re: Video and audio desynchronized

Sun Oct 21, 2018 9:05 pm

I tried with Xvid/PCM and had the same issue.

Anyway, I found out that the issue was only present when I put the video through Adobe Premiere Pro. I found this thread: https://forum.bandicam.com/viewtopic.php?f=10&t=3445; this: https://forum.bandicam.com/viewtopic.php?p=12811#p12811 removed the desynchronization. Thank you for your help

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Bandicam Company
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Re: Video and audio desynchronized

Mon Oct 22, 2018 11:30 am

Hello AANickFan,

Thank you for the update.
We are glad to hear that the issue has been solved.

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AANickFan
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Re: Video and audio desynchronized

Wed Oct 24, 2018 12:55 am

The problem has resurfaced after uninstalling Bandicam and installing the latest version of Bandicam.

It seems that the advice I followed (https://forum.bandicam.com/viewtopic.php?p=12811#p12811) caused the video distortion which I talked about in the thread "My Bandicam now records another kind of distorted video -- how to fix it?" (http://forum.bandicam.com/viewtopic.php?f=10&t=8237). Is it possible to set the Frame Rate Mode to "Prefer CFR - Constant Frame Rate" without causing the video distortion? Or is there another way to solve this video and audio desynchronization problem?

Also, now, I have tried with both H264(CPU)/AAC and Xvid/PCM. I have the issue with both.

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Bandicam Company
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Re: Video and audio desynchronized

Wed Oct 24, 2018 11:36 am

Hello AANickFan,

First, please uninstall the current graphics card driver and install the latest version of it.
If you still have the video distortion issue, please uncheck "Use enhanced capture method (faster, Windows 8 or above)" (No. 4) and try recording again.
Image

Thank you.

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AANickFan
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Re: Video and audio desynchronized

Thu Oct 25, 2018 3:17 pm

OK. Sorry, somehow the issue has gone away in my last two videos. It may be fixed. Sorry for bothering

edit: the problem has resurfaced, but I don't want to keep bothering...
Last edited by AANickFan on Sat Oct 27, 2018 3:13 am, edited 1 time in total.

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Bandicam Company
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Re: Video and audio desynchronized

Thu Oct 25, 2018 3:59 pm

Hello AANickFan,

OK, great!
Thank you for the update.

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