ticurt
Posts: 5
Joined: Wed Dec 12, 2018 12:24 am

Mouse effects do not work

Wed Dec 12, 2018 12:35 am

Hi,

I can adjust the settings of the mouse effects, enable or disable, but at the recording, it does not matter. And now I can not even disable the slider that remains visible.

Thx

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Bandicam Company
Site Admin
Posts: 6028
Joined: Mon Dec 20, 2010 12:19 pm

Re: Mouse effects do not work

Wed Dec 12, 2018 9:58 am

Hello ticurt,

Please uninstall the current version of Bandicam and install the latest version and then try recording again.
If it does not seem to work, could you attach the screenshot of the problem so that we can clarify your issue?

Thank you.

ticurt
Posts: 5
Joined: Wed Dec 12, 2018 12:24 am

Re: Mouse effects do not work

Thu Dec 13, 2018 11:40 am

Hello,

Thank you for your answer, I uninstalled and reinstalled the latest version and reactivated.

A screenshot of what? How do you want me to take a screenshot of a lack of function?

It's simple, whatever I do it has no influence on the slider. I have no effect, it remains present during registration. I can not edit or delete it.

I'm disappointed, because suddenly the software is useless, I bought it for that.

Thx

User avatar
Bandicam Company
Site Admin
Posts: 6028
Joined: Mon Dec 20, 2010 12:19 pm

Re: Mouse effects do not work

Thu Dec 13, 2018 1:45 pm

Hello ticurt,

Thank you for getting back to us.
We are sorry but we are not sure about what you mean by "the slider".
Could you please attach the screenshot of the slider which you cannot edit or delete?

Thank you.

ticurt
Posts: 5
Joined: Wed Dec 12, 2018 12:24 am

Re: Mouse effects do not work

Thu Dec 13, 2018 6:43 pm

As you can see in the attachment, whether the boxes are checked or not, regardless of the effects, it does not matter.

I specify that I run Bandicam as an administrator
Attachments
captures.pdf
(302.09 KiB) Downloaded 23 times

ticurt
Posts: 5
Joined: Wed Dec 12, 2018 12:24 am

Re: Mouse effects do not work

Fri Dec 14, 2018 2:05 am

I just made a video and at times I see the yellow circle appear and as soon as I touch the mouse it disappears and the cursor comes back.

ticurt
Posts: 5
Joined: Wed Dec 12, 2018 12:24 am

Re: Mouse effects do not work

Fri Dec 14, 2018 6:23 am

I consider the problem as solved, I tested on another PC and it works. I deduce that I must have a program that hinders the operation of Bandicam on the PC that I use to make the videos. As I'm about to replace him, I recommend that we stop there.

I thank you for your intervention and if there is any more news, I will come back to you.

Best regards, thx

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Bandicam Company
Site Admin
Posts: 6028
Joined: Mon Dec 20, 2010 12:19 pm

Re: Mouse effects do not work

Fri Dec 14, 2018 11:27 am

Hello ticurt,

Thank you for the update.
We are glad to hear that the issue has been solved.

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