Michael_vx
Posts: 3
Joined: Thu Dec 13, 2018 7:05 am

MP4 file not playable (game crash while recording in bandicam)

Thu Dec 13, 2018 7:13 am

like the title said while recording game the game crashed leaving me unable to stop recording normal way it asked to force stop now i cannot play the file what i should do to fix it

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Bandicam Company
Site Admin
Posts: 6266
Joined: Mon Dec 20, 2010 12:19 pm

Re: MP4 file not playable (game crash while recording in bandicam)

Thu Dec 13, 2018 11:08 am

Hi Michael_vx,

It might be a problem with the graphics driver.
First, uninstall the graphics driver completely.
Image

And then, please install the latest version of the graphics driver and try recording again.

If it doesn't seem to help, please let us know the name of the game and your PC specs.

Thank you.

Michael_vx
Posts: 3
Joined: Thu Dec 13, 2018 7:05 am

Re: MP4 file not playable (game crash while recording in bandicam)

Fri Mar 29, 2019 11:04 pm

sorry for delay i loswt trace of my post :(
i have Core 2 duo E8500 CPU - 6 GB DDR3 - AMD HD 7470
i forget what was the game and i changed to AVI format at that time and it was fixable files
detailed info of my PC
Machine name: DESKTOP-8MBIB4P
Machine Id: {censored}
Operating System: Windows 10 Pro N 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: G41MT-S2PT
BIOS: Award Modular BIOS v6.00PG (type: BIOS)
Processor: Intel(R) Core(TM)2 Duo CPU E8500 @ 3.16GHz (2 CPUs), ~3.2GHz
Memory: 6144MB RAM
Available OS Memory: 6142MB RAM
Page File: 5814MB used, 8081MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17763.0001 64bit Unicode

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Bandicam Company
Site Admin
Posts: 6266
Joined: Mon Dec 20, 2010 12:19 pm

Re: MP4 file not playable (game crash while recording in bandicam)

Mon Apr 01, 2019 6:26 pm

Hi Michael_vx,

Thank you for getting back to us.
It's been a long time from the previous post.
Please uninstall Bandicam and install the latest version of Bandicam and the graphics card driver.
After doing that, please refer to the linked page and try recording again.

https://www.bandicam.com/faqs/cannot-run/

If you have the same issue again, please let us know the name of the game.

Thank you.

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