sorry for delay i loswt trace of my post
i have Core 2 duo E8500 CPU - 6 GB DDR3 - AMD HD 7470
i forget what was the game and i changed to AVI format at that time and it was fixable files
detailed info of my PC
Machine name: DESKTOP-8MBIB4P
Machine Id: {censored}
Operating System: Windows 10 Pro N 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: G41MT-S2PT
BIOS: Award Modular BIOS v6.00PG (type: BIOS)
Processor: Intel(R) Core(TM)2 Duo CPU E8500 @ 3.16GHz (2 CPUs), ~3.2GHz
Memory: 6144MB RAM
Available OS Memory: 6142MB RAM
Page File: 5814MB used, 8081MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17763.0001 64bit Unicode