madman
Posts: 1
Joined: Wed Dec 19, 2018 8:48 pm

Why black screen after recording from amazon prime?

Wed Dec 19, 2018 9:01 pm

Yesterday I went to record a movie from amazon prime using bandicam but the result was just a black screen. I then did a little test recording of the video trailer and it worked fine. Is there a setting I have to change to enable to record streamed films or do I have to switch browsers? The browser I used was Internet explorer. Thanks

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Bandicam Company
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Posts: 6026
Joined: Mon Dec 20, 2010 12:19 pm

Re: Why black screen after recording from amazon prime?

Thu Dec 20, 2018 11:18 am

Hello madman,

Do you get a black screen when recording your desktop screen?
If not, the content you are trying to record might be copyright-protected content and it is impossible for you to record such content with Bandicam.

Thank you.

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