dodge58
Posts: 5
Joined: Wed Feb 20, 2019 11:08 pm

Can't upload my video

Wed Feb 20, 2019 11:13 pm

So I've made a video and when I try to upload to youtube it won't work.

If I try to edit the video it keeps stopping in the same place which is 10mins 50 secs and the video is 1 hour 12 long, previously had no problems until now. Its very frustrating as this video has cost me money to make and now I can't upload it. Any suggestions I would be very grateful.

Even when I try to watch the video it will sometimes go 30-40 minutes in and then freeze up.

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Bandicam Company
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Posts: 6084
Joined: Mon Dec 20, 2010 12:19 pm

Re: Can't upload my video

Thu Feb 21, 2019 12:22 pm

Hello dodge58,

To clarify your issue, could you please let us know about the file in detail?
Do you have the uploading issue with only one file?
How did you create the file? Did you use Bandicam or Bandicut?
What were the format settings?
Even when I try to watch the video it will sometimes go 30-40 minutes in and then freeze up.
How often does it happen? Which media player do you use?

We look forward to your reply.

Thank you.

dodge58
Posts: 5
Joined: Wed Feb 20, 2019 11:08 pm

Re: Can't upload my video

Thu Feb 21, 2019 2:18 pm

Yes I only have an issue with this one file, I created the file with both Bandicam and Bandicut.
I've been a little puzzled by recent happenings, when I first bought Bandicam and recorded a video it would save that video to my desktop where I could then upload that on youtube. I haven't touched any settings and now it no longer saves it to the desktop as a video but rather as an audio file :/ I then have to either upload it directly from Bandicam or process it through Bandicut.

I have had the same issue with it only playing so far on Bandicut and on windows player, it just won't upload anymore that 18% of the video or around 10 minutes.

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Bandicam Company
Site Admin
Posts: 6084
Joined: Mon Dec 20, 2010 12:19 pm

Re: Can't upload my video

Thu Feb 21, 2019 6:00 pm

Hello dodge58,

We are not sure about your situation of the recorded file path.
The recorded file path is not changed unless you change it by yourself.
Please click the full path link([2] in the below image) to open the folder with the Windows Explorer and check the file.
Image

Also please make sure if it is possible to upload it to YouTube from the folder directly.

If you still have the same problem, please let us know.

Thank you.

dodge58
Posts: 5
Joined: Wed Feb 20, 2019 11:08 pm

Re: Can't upload my video

Thu Feb 21, 2019 8:41 pm

It still won't work it just stops at the same place approx 11 mins. How frustrating after it cost me money to make the video. Can't say I have much confidence in using your product again. Waste of money as usual

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Bandicam Company
Site Admin
Posts: 6084
Joined: Mon Dec 20, 2010 12:19 pm

Re: Can't upload my video

Fri Feb 22, 2019 6:47 pm

Hello dodge58,

Are you able to play back the video from the beginning to the end?
If not, we are afraid that there is a possibility that the file is broken for some reason.
We will investigate further if you could send the file to bandicam@bandicam.com.

Thank you.

dodge58
Posts: 5
Joined: Wed Feb 20, 2019 11:08 pm

Re: Can't upload my video

Tue Feb 26, 2019 12:10 pm

No it won't play from beginning till the end. Ok I'll send it to you

dodge58
Posts: 5
Joined: Wed Feb 20, 2019 11:08 pm

Re: Can't upload my video

Tue Feb 26, 2019 12:13 pm

The file is too large to send. haha what a joke

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Bandicam Company
Site Admin
Posts: 6084
Joined: Mon Dec 20, 2010 12:19 pm

Re: Can't upload my video

Wed Feb 27, 2019 3:22 pm

Hello dodge58,

It seems you need to use one of the cloud services.

- Send-anywhere.com (10GB): https://www.send-anywhere.com/
- Onedrive (10GB): https://onedrive.live.com/
- Dropbox (2GB): https://www.dropbox.com/

Please let us know the link of the file after uploading it.

Thank you.

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