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Stops recording when PowerPoint goes full screen

Posted: Thu Feb 21, 2019 12:21 am
by eraskkkkk
Hello,

When I'm connected to an external display (audio & video) I've found that Bandicam stops recording the moment I click "start slide show" in PowerPoint. I've been able to repeat this multiple times. This doesn't happen when I am not connected to an external display, just on my laptop screen. I have an NVideo GPU and NVENC selected (with VBR) for my capture format. Please help!

Thanks

Re: Stops recording when PowerPoint goes full screen

Posted: Thu Feb 21, 2019 6:21 pm
by Bandicam Company
Hello eraskkkkk,

Do you use the full screen recording function of the Screen Recording Mode?
Do you get an error message when Bandicam stops?

We look forward to your reply.

Thank you.

Re: Stops recording when PowerPoint goes full screen

Posted: Fri Feb 22, 2019 12:20 am
by eraskkkkk
Yes, fullscreen mode, and no error... just stops.

Re: Stops recording when PowerPoint goes full screen

Posted: Fri Feb 22, 2019 11:55 am
by Bandicam Company
Hello eraskkkkk,

Thank you for getting back to us.
Unfortunately, we were not able to recreate your issue with your settings when we used a laptop and an external display which is connected by an HDMI cable.
Do you have the same issue when you choose another codec such as Xvid or H264(CPU)?
Could you please attach the screenshot of the Windows display settings?
Also, please let us know your PowerPoint version and slide show settings.

Thank you.

Re: Stops recording when PowerPoint goes full screen

Posted: Thu Mar 14, 2019 11:46 pm
by eraskkkkk
Hi again, I have 2 GPUs on my laptop (GeFroce 1060 and integrated graphics) and I think that could be the problem. It's taking me time to figure out as I can't quickly test with that external display but I'll le you know when I can try out a few things.

Re: Stops recording when PowerPoint goes full screen

Posted: Fri Mar 15, 2019 11:17 am
by Bandicam Company
Hello eraskkkkk,

Thank you for your update.
Actually, the system we tested also has 2 GPUs like yours.
We will try to recreate your issue again once we receive additional information from you.

Thank you.

Re: Stops recording when PowerPoint goes full screen

Posted: Sat Jul 20, 2019 12:26 pm
by scottsen11
One thought I had is that maybe, when you go full screen in powerpoint, it is changing your screen resolution instead of just filling up the screen with your presentation? If that happens, it can wreak havoc on recording... maybe look for an option related to this in Powerpoint?
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