Hello, I am back to see if there's been a resolution to this issue, and also to report another problem.
The audio did not record properly in the last batch of videos I made. Even though I had the settings set to 'stereo', the audios were recorded only through one channel which I didn't realize until I watched the final output. After doing extensive troubleshooting today to see if the issue was with the settings in Bandicam (NO), my audio interface (Steinberg UR-22 with updated drivers), or my mic (Tram TR50), I have isolated the problem to the Bandicam software.
When doing videos in using other software, the mic and audio interface record in stereo and playback is in both channels. It is only in Bandicam where this issue occurs. Even though the mic settings reflect 'stereo' (which has always been the case), it only records to a single channel.
I am very disappointed in Bandicam, as I have used it for years with no problems. Please advise ASAP, as the software has become unusable now.