Dave1452
Posts: 4
Joined: Mon Mar 11, 2019 2:13 pm

Bandicam not recording computer audio?

Tue Apr 16, 2019 10:59 pm

Hello, so I'll get right to my issue. I am having issues in that bandicam is not recording computer audio (only microphone audio) during certain application use. So far I have had no issues recording voice and computer audio from games like FortNite, the witness, strike of horror, minecraft Java edition.

Games like Minecraft Bedrock (windows 10 edition), and screen capturing a video for commentary leave me with no computer audio, just microphone audio. Please believe me when I say I have searched far and wide and tried all the potential solutions and still have no luck.

-Windows APPS is checked in the capture settings, I have tried updating my realtek HD audio driver and AMD sound card drivers as well
-Primary sound i've tried both default sound device and speakers (realtek audio)
-Secondary sound device is on microphone but I've tried reversing the primary and secondary source as well, no avail
-Two sound mixing is on, and I've tried it off as well, no luck
-Have tried running in administrator mode, no avail

Anybody out there have any clue what could be going on? I'd really appreciate any sort of tips. Thank you very much :)

Dave1452
Posts: 4
Joined: Mon Mar 11, 2019 2:13 pm

Re: Bandicam not recording computer audio?

Wed Apr 17, 2019 8:46 am

Any Bandicam developers active on this forum have any leads or where to start with this issue?

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Bandicam Company
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Posts: 6339
Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam not recording computer audio?

Wed Apr 17, 2019 6:23 pm

Hello,

Please attach the screenshots of Bandicam Recording settings window and Windows Sound settings window.

Thank you.

Dave1452
Posts: 4
Joined: Mon Mar 11, 2019 2:13 pm

Re: Bandicam not recording computer audio?

Wed Apr 17, 2019 10:40 pm

Please find screenshots attached
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bandicam 2019-04-17 06-37-35-827.jpg
bandicam 2019-04-17 06-37-35-827.jpg (211.91 KiB) Viewed 827 times
bandicam 2019-04-17 06-37-20-373.jpg
bandicam 2019-04-17 06-37-20-373.jpg (239.09 KiB) Viewed 827 times

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Bandicam Company
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Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam not recording computer audio?

Thu Apr 18, 2019 2:20 pm

Hello Dave1452,

Thank you for the additional report.

Please make sure if you have the same issue when you select "(Default Sound Device) as the Primary Sound Device.

Thank you.

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