av1tothemoon
Posts: 3
Joined: Sat Apr 20, 2019 9:39 am

Cannot enable Intel Quick Sync on nvidia optimus laptop

Sat Apr 20, 2019 9:50 am

Hello all,

I've run into a problem with bdcam. Previously, it used to work on the same hardware. With the latest driver and windows 10 updates, it no longer works.

I am no longer able to light up Intel Quick Sync (Intel GPU 620) with bdcam. The nvidia GPU on the laptop is an MX150, which does not have NVENC so that's not an option for me.

I do notice that - now - even when I tell the nvidia control panel to run bdcam on the integrated graphics, the nvidia GPU activity notification window lights up and tells me that bdcam.exe is running on the MX150. Running on the MX150 would explain why Intel Quick Sync refuses to be lit up. But, it means that the real underlying bug is that bdcam does not run on the intel gpu (integrated graphics) when forcibly configured. Not sure if that's something that you guys can control, or if it's something nvidia has to fix.

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Bandicam Company
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Posts: 6411
Joined: Mon Dec 20, 2010 12:19 pm

Re: Cannot enable Intel Quick Sync on nvidia optimus laptop

Mon Apr 22, 2019 5:59 pm

Hello av1tothemoon,

It might be a problem with the Intel graphics driver.
Please refer to the following page and try it again.
https://www.bandicam.com/support/tips/i ... -sync/#faq

If you still have the same issue, please attach the DxDiag.txt file by following the 6th step on the below page.
https://www.bandicam.com/support/tips/amd-app/#faq

Thank you.

av1tothemoon
Posts: 3
Joined: Sat Apr 20, 2019 9:39 am

Re: Cannot enable Intel Quick Sync on nvidia optimus laptop

Wed May 15, 2019 9:51 am

Thanks. I updated everything across the board - OS, intel drivers to latest DCH, nvidia drivers to latest standard - and this issue was resolved.

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Bandicam Company
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Posts: 6411
Joined: Mon Dec 20, 2010 12:19 pm

Re: Cannot enable Intel Quick Sync on nvidia optimus laptop

Wed May 15, 2019 11:57 am

Hello av1tothemoon,

Thank you for your reply.
We are glad to hear that your issue has been solved!

Thank you.

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