zaxj201
Posts: 3
Joined: Tue Sep 03, 2019 6:40 am

Bandicam crash randomly during recording

Tue Sep 03, 2019 6:44 am

Bandicam recording crash randomly. It has happened multiple times.

Faulting application name: bdcam.exe, version: 4.4.3.1557, time stamp: 0x5d31282f
Faulting module name: bdcap32.dll, version: 3.0.1.302, time stamp: 0x5d312768
Exception code: 0xc0000005
Fault offset: 0x00744b9e
Faulting process id: 0x34b0
Faulting application start time: 0x01d561c4a352bd28
Faulting application path: C:\Program Files (x86)\Bandicam\bdcam.exe
Faulting module path: C:\Program Files (x86)\Bandicam\bdcap32.dll
Report Id: 3e0f8f52-925d-4358-8c07-dd56062493d6
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: bdcam.exe, version: 4.4.3.1557, time stamp: 0x5d31282f
Faulting module name: bdcap32.dll, version: 3.0.1.302, time stamp: 0x5d312768
Exception code: 0xc0000005
Fault offset: 0x00744b9e
Faulting process id: 0x45dc
Faulting application start time: 0x01d55b86bd6184fa
Faulting application path: C:\Program Files (x86)\Bandicam\bdcam.exe
Faulting module path: C:\Program Files (x86)\Bandicam\bdcap32.dll
Report Id: 1858c7d4-2c19-4399-ad56-6e03b7e0b803
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: bdcam.exe, version: 4.4.2.1550, time stamp: 0x5d08761c
Faulting module name: bdcap32.dll, version: 3.0.1.302, time stamp: 0x5d0875a6
Exception code: 0xc0000005
Fault offset: 0x00744b9e
Faulting process id: 0x4f28
Faulting application start time: 0x01d559467af89dd7
Faulting application path: C:\Program Files (x86)\Bandicam\bdcam.exe
Faulting module path: C:\Program Files (x86)\Bandicam\bdcap32.dll
Report Id: 540e9e4a-314a-4512-9409-643d113a478e
Faulting package full name:
Faulting package-relative application ID:

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Bandicam Company
Site Admin
Posts: 6477
Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam crash randomly during recording

Tue Sep 03, 2019 2:18 pm

Hello zaxj201,

It might be a problem with the graphics driver.
Please uninstall the graphics driver completely.
Image

And then, please install the latest version of the graphics driver and try recording again.

If it does not seem to help, please let us know if you can take a screenshot with Bandicam.
Also, please check if you have the same issue with the H264(CPU) codec in both AVI and MP4 containers.

Thank you.

zaxj201
Posts: 3
Joined: Tue Sep 03, 2019 6:40 am

Re: Bandicam crash randomly during recording

Wed Sep 04, 2019 8:05 am

The graphics card is Intel UHD 620 running with the latest driver. In the past months, I've experimented with all the combinations of H264(CPU/Intel quick sync video) codec and the recording format of AVI and MP4. It doesn't make difference in terms of the issue's occurance frequency.
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Bandicam Company
Site Admin
Posts: 6477
Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam crash randomly during recording

Wed Sep 04, 2019 12:25 pm

Hello zaxj201,

Thank you for getting back to us.

The graphics driver is not the latest one.
Please check the linked page and install the latest version of the graphics driver.
https://downloadcenter.intel.com/downlo ... duct=97503

Please note that you need to uninstall the graphics driver completely first.
Image

Thank you.

zaxj201
Posts: 3
Joined: Tue Sep 03, 2019 6:40 am

Re: Bandicam crash randomly during recording

Mon Sep 09, 2019 3:18 am

I've uninstalled the video driver and installed the lasted one (ver 26.20.100), but hit the same crash in the recording format of H264 CPU and avi.

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