phisCON
Posts: 4
Joined: Sat Nov 16, 2019 7:00 pm

Not recording audio properly (--> notebook subwoofer)

Sat Nov 16, 2019 7:13 pm

Hello, everybody.

I am using VLC Media Player for watching videos. The problem doesn't change with other versions of the Realtek HD Audio driver.

Watching videos with the VLC Player is no problem. I get the full sound.
But if I record with Bandicam on Win10 (same settings as under Win7) and then want to watch these recordings again on VLC Player, the sound very tinny, like Bandicam wont record any of the subwoofer....

Not matter if i record audio as AAC or as another codec.
I hope somebody can help me.

Notebook: Lenovo Y50-70 (2014)
System: Win10 1909 (x64)
Audio-Hardware-ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0283&SUBSYS_17AA3807
latest versions of VLC, Bandicam, video and audio driver...

Have a nice day and thanks in advance.

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Bandicam Company
Site Admin
Posts: 7802
Joined: Mon Dec 20, 2010 12:19 pm

Re: Not recording audio properly (--> notebook subwoofer)

Mon Nov 18, 2019 6:50 pm

Hello phisCON,

Please attach the screenshots of Bandicam Recording settings window and Windows Sound settings window.

Thank you.

phisCON
Posts: 4
Joined: Sat Nov 16, 2019 7:00 pm

Re: Not recording audio properly (--> notebook subwoofer)

Tue Nov 19, 2019 6:45 am

Here you go.
Aufnahme7.jpg
Aufnahme7.jpg (313.9 KiB) Viewed 3813 times
Aufnahme8.jpg
Aufnahme8.jpg (378.4 KiB) Viewed 3813 times
Aufnahme9.jpg
Aufnahme9.jpg (204.04 KiB) Viewed 3813 times

User avatar
Bandicam Company
Site Admin
Posts: 7802
Joined: Mon Dec 20, 2010 12:19 pm

Re: Not recording audio properly (--> notebook subwoofer)

Tue Nov 19, 2019 11:12 am

Hello phisCON,

Thank you for getting back to us.

Please click the "Setting..." next to the device name in the Bandicam Recording settings window and take screenshots of them and then attach them.

Thank you.

phisCON
Posts: 4
Joined: Sat Nov 16, 2019 7:00 pm

Re: Not recording audio properly (--> notebook subwoofer)

Wed Nov 20, 2019 4:33 pm

Aufnahme11.jpg
Aufnahme11.jpg (439.56 KiB) Viewed 3796 times
Aufnahme12.jpg
Aufnahme12.jpg (179.54 KiB) Viewed 3796 times
Aufnahme13.jpg
Aufnahme13.jpg (119.47 KiB) Viewed 3796 times

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Bandicam Company
Site Admin
Posts: 7802
Joined: Mon Dec 20, 2010 12:19 pm

Re: Not recording audio properly (--> notebook subwoofer)

Fri Nov 22, 2019 6:37 pm

Hello phisCON,

Thank you for getting back to us.

Please uncheck the boxes of "Exclusive Mode" in the "Advanced" tab and let us know your result.

Thank you.

phisCON
Posts: 4
Joined: Sat Nov 16, 2019 7:00 pm

Re: Not recording audio properly (--> notebook subwoofer)

Mon Nov 25, 2019 7:11 pm

Hello phisCON,

Thank you for getting back to us.

Please uncheck the boxes of "Exclusive Mode" in the "Advanced" tab and let us know your result.

Thank you.
No difference. :-(

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