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Quicksync recording not working

Posted: Thu Dec 26, 2019 5:20 am
by mrk
Quicksync video recording isn't working for me, it says failed to initialize codec. My iGPU is active and Quicksync works in other applications, so it's a Bandicam issue.

i7-7700K
Intel HD 630 with driver 26.20.100.7584
Nvidia GTX 1080
Windows 10 x64
Bandicam 4.5.3.1608

Re: Quicksync recording not working

Posted: Thu Dec 26, 2019 2:12 pm
by Bandicam Company
Hello mrk,

Please refer to the following page and try it again.
https://www.bandicam.com/support/tips/i ... -sync/#faq

If you still have the same issue, please attach the DxDiag.txt file by following the 6th step on the below page.
https://www.bandicam.com/support/tips/amd-app/#faq

Thank you.

Re: Quicksync recording not working

Posted: Fri Dec 27, 2019 7:47 pm
by mrk
Hello mrk,

Please refer to the following page and try it again.
https://www.bandicam.com/support/tips/i ... -sync/#faq.

Won't help because Quicksync connection is not the problem. Quicksync is working perfectly fine here, only Bandicam is not working.
If you still have the same issue, please attach the DxDiag.txt file by following the 6th step on the below page.
https://www.bandicam.com/support/tips/amd-app/#faq

Thank you.
Ok I did.

Re: Quicksync recording not working

Posted: Sat Dec 28, 2019 2:30 am
by mrk
I did some testing and found the issue. First of all it works with driver 24.20.100.6194 (a very old one) which proves it's a Bandicam issue. Most likely Bandicam is not updated to Media SDK 2018 R2 or newer which causes the problem. You can find more infos here:

https://software.intel.com/en-us/forums ... pic/800921
https://software.intel.com/en-us/forums ... pic/804820

It is most likely the same issue, you have to use the dispatcher binary from the 2018 R2 or newer, otherwise Quicksync with any recent driver won't work.

Re: Quicksync recording not working

Posted: Tue Jan 07, 2020 5:48 pm
by Bandicam Company
Hello mrk,

Thank you for your report.
We have fixed the issue where H.264 (Intel Quick Sync Video) encoder did not work on some computers.
Please download the latest version of Bandicam(4.5.4) which has been released on January 6th.
https://www.bandicam.com/downloads/

Thank you.