goobliata
Posts: 7
Joined: Sun Mar 31, 2019 2:02 am

Videos corrupted 1/2 the time

Tue Mar 10, 2020 1:14 pm

Hello. I contacted support about this issue a month or two ago and after some troubleshooting I told them it was working. But it's not. When I record videos with any of the lossless codecs (usually I use Lagarith but this also happens with RGB24 and YV12) they are corrupted half the time or more. It's really frustrating. If I record as H264 it works every time. Can someone please look into this? Thanks.

PS: I have two computers with a Bandicam license on each and this happens on both of them (running Windows 10.)

User avatar
Bandicam Company
Site Admin
Posts: 6642
Joined: Mon Dec 20, 2010 12:19 pm

Re: Videos corrupted 1/2 the time

Thu Mar 19, 2020 5:11 pm

Hello goobliata,

It might be a problem with the graphics driver.
Please uninstall the graphics driver completely.
Image

And then, please install the latest version of the graphics driver and try recording again.

If it does not seem to help, please let us know your PC specs and your recording targets.

Thank you.

goobliata
Posts: 7
Joined: Sun Mar 31, 2019 2:02 am

Re: Videos corrupted 1/2 the time

Fri Mar 20, 2020 7:14 pm

Hello. I've tried reinstalling the graphics drivers but it didn't help. Here are my PC specs:

PC #1:
i7 6700K CPU
32 GB RAM
NVIDIA GTX 980 ti
512 GB Samsung SSD

PC #2:
i7 8565u CPU (laptop)
32 GB RAM
NVIDIA MX 150 / Intel HD 620 hybrid (I am using the NVIDIA GPU to record)
1 TB Samsung SSD

I get corrupted files when using Lagarith, RGB24 and YV12 codecs (any lossless codec.)

Thank you.

User avatar
Bandicam Company
Site Admin
Posts: 6642
Joined: Mon Dec 20, 2010 12:19 pm

Re: Videos corrupted 1/2 the time

Thu Mar 26, 2020 5:45 pm

Hello goobliata,

Thank you for your reply.
Please let us know your recording target.

Thank you.

goobliata
Posts: 7
Joined: Sun Mar 31, 2019 2:02 am

Re: Videos corrupted 1/2 the time

Thu Mar 26, 2020 5:57 pm

Hello! I am not certain what you mean. I am using "game" recording (press F12 to start recording) and sometimes 50 FPS and sometimes 60 FPS. I am recording PCM audio using the "keep audio format" checkbox checked. And I am using AVI format.

User avatar
Bandicam Company
Site Admin
Posts: 6642
Joined: Mon Dec 20, 2010 12:19 pm

Re: Videos corrupted 1/2 the time

Thu Mar 26, 2020 6:12 pm

Hello goobliata,

Thank you for your reply.
We'd like to know the name of the game.

Thank you.

goobliata
Posts: 7
Joined: Sun Mar 31, 2019 2:02 am

Re: Videos corrupted 1/2 the time

Thu Mar 26, 2020 6:39 pm

Primarily I am recording my own games (https://nooskewl.ca) but it is happening with everything I've tried it with. I can send you Steam keys for my game if you would like to test it.

goobliata
Posts: 7
Joined: Sun Mar 31, 2019 2:02 am

Re: Videos corrupted 1/2 the time

Thu May 07, 2020 11:50 am

I'm still getting corrupted videos too often. It's very frustrating getting a good recording then turn around and bam, it's corrupt. Please fix this.

goobliata
Posts: 7
Joined: Sun Mar 31, 2019 2:02 am

Re: Videos corrupted 1/2 the time

Mon May 18, 2020 2:41 am

I've switched back to FRAPS. Never had a problem with it (or any other recording software...) Sadly wasted a lot of money on 4 Bandicam/Bandicut licenses...

Return to “Bandicam - General Discussion”

Who is online

Users browsing this forum: No registered users and 4 guests